Regulated and mixed sound inputs and feeds and coordinated audio feeds withtelevision pictures.Installed, troubleshot, and configured equipment for optimal performance.Diagnosed and solved various audio and visual problems such as unreadable content,volume issues, and outdated software and hardware.Monitored video and audio feeds for quality and reported issues to supervisingpersonnel.Inspected and performed troubleshooting strategy to diagnose and address mediasystem issues.Managed audio and video data storage, including compressing, digitizing, andduplicating

Collected, verified, and input information for accurate recordkeeping.Qualified customers' interest levels by building trust through conversation and usingprovided scripts.Worked with patients to reschedule appointments and meet individual needs.Supported the work of office staff by providing skilled clerical assistance.Calculated and quoted maintenance rates for customers and noted choices incompany database.Resolved guest and staff issues independently by using strong organizational, conflictmanagement and decision-making abilities.Answered telephone calls to provide information, take messages and set upappointments

*Managed over 13 employee's and was the go to contact for PKI and help desk issues.*Extensive experience with desktop support and peripheral device troubleshooting.*Monitored network for security issues, including vulnerabilities and breaches toalleviate data loss.*Supported internal and external customers with real-time network system actions andresponses.*Implemented and designed local and wide area network infrastructure andapplication components across multiple locations.*Planned, installed, and maintained LAN and WAN networks.*Provided technical support to over 100 personnel, offering timely resolution andreducing downtime 40%.*Administered installation and maintenance to POTS and VoIP telephony systems.*Configured and maintained network systems routers, switches, and hubs.*Installed, repaired, and updated network cables for maximum speed andperformance.*Created and revised user instructions, procedures, or manuals for consistentoperations and repair of network systems.*Routinely maintained the network's components and equipment with commonupdates and advanced repairs.*Configured WAN, LAN and related equipment to achieve the desired size andperformance for each network.*Set up the network's users, including configuring security settings and accesspermissions at the individual and group level.*Installed and integrated new hardware and software systems into the existinginfrastructure.