Kassandra Wines Email & Phone Number

Logan, Ut, Us

Orchestrate and lead the implementation of cybersecurity projects from inception to completion, ensuring adherence to timelines, budget, and quality standardsManage cross-functional teams of cybersecurity professionals, fostering collaboration and leveraging diverse skill sets to achieve project objectivesCollaborate with clients to understand requirements, define project scope, and align deliverables with strategic cybersecurity objectives

Cache County, Utah, United States

Coach middle school age students in tennis, teaching them the basics including scoring, swings, etiquette, etc. Work with coaches, players, parents, and other administrative roles to ensure a successful seasonCreate various forms of advertisements including flyers, social media, emails, etc. for fall and spring seasons

Logan, Utah, United States

Oversaw team of six to seven Technical Support and Client Relations employees, training them in the software preparing them for further advancement in the companyAssisted in the combining of Technical Support and Client Relations departments to create a more efficient and focused single departmentMet with clients from various cities when more serious issues or projects arose to ensure the most accurate and timely completion or fixTrained all new technical employees at iWorQ on Technical Support and Client Relations position and prepared them to move up within the companyTrained new managers and junior managers to ensure a competent team and success throughout the companyWorked with employees and managers from other departments to create efficient workflow checklists and execute large and unique projectsAssisted with data migration working closely with the data team on a weekly basis

Managed over 100 city accounts and their community development and public works modulesEnsured my clients had a positive experience with their iWorQ software by continuing training, reaching out quarterly to gage satisfaction with applications, and maintaining a relationship so the client could easily reach meCollaborate with other internal teams including sales, development, and implementation to assist the client whenever possibleMeet with city representatives via Zoom and over the phone to introduce improved ways to use their applications to make sure they are getting the most from the softwareRecommended new products to clients based on their needs and knowledge of their agency, working with the sales team to finalize sales

Troubleshoot technical issues and provide direction to clients within the softwareTrain new users and employees on all software and applicationsAnswer multiple calls, emails, and online technical support ticket requests for clientsAssist Implementation Team with data entry projects and tasks to ensure a fast and accurate set-up

Vestal, New York, United States

Relayed messages between veterinarians and clients via in-house messaging platform using appropriate terminology and formatCreated end of day deposits and reportsManaged all online medication requests sending approvals to doctor when neededMaintained a professional and caring attitude during times of crisis to ensure owners were informed on their pet’s well-being and understood our proceduresCleaned, sanitized, and ensured a safe work-place during COVID Answered high-volume of calls, emails, and PetDesk messages

Owego, New York, United States

Assisted clients with daily chores such as cooking, cleaning, and laundryMet with four of the residents on a daily basis as their core Residence Counselor to discuss their progress in the programWrote notes on a daily basis about events concerning the residents and their assigned readingsAdministered medication daily to residents as well as taking their blood pressure, weight, and other health oriented statisticsCleaned, sanitized, cooked dinner, and ran errands when needed

Salem, Virginia, United States

Managed online and in gallery consignment contracts for auctionsAssembled auction deposits after each auction, reconciling the amount based on auction bid records, online auction bids, and consignor buy backsMaintained employee records, managed time clock, answered a high volume of over fifty calls and one hundred emails daily, as well as other basic day-to-day office duties Planned and coordinated special events such as Free Appraisal Days, Employee Appreciation Days, etc.Collected payments, arranged shipping for items, and contacted buyers and consignors for item pick-ups after auction close Cataloged items for auctions, wrote descriptions, researched history of items, and photographed itemsWorked with consignors and buyers to ensure a positive experience with the buying and selling processSettled auctions, sending out checks and statements to consignors and making adjustments as needed using Quickbooks and AuctionFlex programmingUploaded auctions using Filemaker and Auction Flex; ensured online auctions were correctly formatted and no technical errors were presentWorked with Auction Flex, HiBid, Photoshop, Microsoft Outlook, Microsoft Word and Excel, Live Auctioneers, Invaluable, and other software applications on a daily basisManaged all social media accounts as well as designed and sent all auction emailsRan background checks for all firearms auctions; Notarized transactions when necessary

Roanoke, Virginia

Assisted with creating documents such as Motions, Last Will and Testaments, Orders, Child Support documents, letters, and moreCompleted case research using FastCase, legal manuals, and surrounding local court recordsResearched deeds, easements, and other property information within the Roanoke City Office of the ClerkManaged communications with Roanoke City, Roanoke County, Salem City, Montgomery County, and other Clerk’s and Commonwealth Attorney’s offices as well as maintaining communication with any Judge’s officesCorresponded with clients, attorneys, etc.Assisted with day-to-day operations such as cleaning, answering phones and emails, posting on Legal Finders, and moreManaged business finances, including client accounts, outstanding balances, billing, expenses, etc.

Roanoke, Virginia Area

Day-to-day gift shop tasks including end of day reports, handling deposits, selling tickets and gift shop items, as well as working with customers, volunteers, and internsIntroduced groups to the museum, gave presentations, and guided tours Assisted with exhibit installation.Volunteer outreach, contacting schools and making public announcements in order to gain volunteersOversaw one marketing and one archival intern, assisting with their various jobs, answering questions, and assigning projects

Natural Bridge, Virginia

Prepared and presented historical and educational programs to various age groups and visitors. Presented approximately eight, 15 minute presentations a dayWelcomed visitors and responded to questions about the history, geology, and surrounding area of Natural BridgeInterpreted daily life of the Monacan Indians during the 17th and 18th centuries, showcasing demos on cooking, fire building, mat-weaving, and moreAssisted with Archaeological Field School for School Groups, helping children dig, identify objects, write journals, and understand the basics of Archaeology

Painted various rooms throughout the campus as well as helped set up for events the college holds.

Deaccessioned various items from Explore Park into Roanoke College's possession. Created deaccessioning forms, filed and comprised database for objects, and was a main lead in the donation of items to the Natural Bridge of Virginia's Monacan Indian Village.

Roanoke College History Department

I helped professors prepare for class by making copies, creating PowerPoints, etc. I also assisted in research for professors with their professional works. I was also the co-editor for the History Department’s News Letter, The Teller.

Roanoke College Monterey Slave Quarters

While interning I excavated the Monterey Slave Quarter's yard for artifacts as well as excavating the hearth inside the Monterey Slave Quarter's Kitchen. This allowed me to learn key archaeology cleaning and excavating techniques, as well as how archaeological digs are performed.

Lexington, Virginia

While interning at the George C. Marshall Foundation my main project was cataloging and creating a database for their photograph collection. I also worked on loan documents for the foundation, as well as learning how to handle antique items.

I sold gift shop merchandise and tickets, as well as communicated with guests on the history of the Natural Bridge and the various attractions on site.