John Frazier Email & Phone Number

San Francisco Bay Area

With this role I have specialized in performance tuning of hardware and software we created for the broadcast industry. Client responsibilities have ranged from your local television and radio properties to the largest network broadcasting giants.

San Jose, Ca

Solving big problems for big customers in the Oracle Marketing Cloud.Escalation Engineer providing an advanced level of support throughout the entire Responsys product line. This includes everything involved in delivering and targeting various customers to receive email and mobile marketing campaigns including SMS and Push notifications. My customers are all of the Fortune 100 companies and vast numbers of the largest and most influential companies on the planet. Simply put, their success is my success. --Specializing primarily in helping to resolve issues with our Web Services REST and SOAP API, as well as our mobile technology focusing on Push notification technology. Have had to support push technology and implementing our SDK on a wide range of platforms including Google(GCM/FCM), Apple(APNS/SAPNS), Amazon(ADM), Windows Mobile(WNS).--On any given day I could also be editing and authoring documentation as well as best practices guides to improve customer success and reduce the need for support load.

Scotts Valley, Ca

Solve a myriad of programming and configuration issues for developers in many different programming languages and environments. Also configure and manage complex network licensing solutions for enterprise level clientele.--Licensing and entitlement and core team representative for support. Improved design, process, and documentation. As a result, reduced support burden and greatly improve customer experience.--Core team representative for multiple products, including NPI process and shaping new features.--Managed our online community and newsgroups and servers for nearly two decades dating back to CompuServe. Community traffic has exceeded a million users at one point.--Coordinated with our technical partners and Developer Relations to create partner content and training materials.--Trained Latin America partners on technical issues including soft skills.--Escalation Manager for years to triage issues sent from exec management with a very high success/satisfaction rate.--Managed TeamB (60 members at peak) for over 15 years. TeamB is our online group of volunteers who provide technical support to users in our forums/newsgroups.--Planned and hosted on-site conferences for TeamB, R&D, and QA. Responsible for all booking catering, lodging and travel logistics

Scotts Valley, Ca

Supported an amazing number of developer IDE products and helped programmers the world at large find success.A partial list of the products I helped to produce and ship out the door and far from inclusive to all I have suported:--dBASE 5, dBASE for Windows 5, Visual dBASE 5.5, Visual dBASE 7--IntraBuilder--Paradox 7--JBuilder 2, 3, 3.5, 4, 5, 6, 7, 8, 9, X, 2005, 2006, 2007 (Eclipse), 2008 (Eclipse)--OptimizeIt--C#Builder--3rdRail--TurboRuby--PHP for Delphi--RadPHP--HTML5Builder--Delphi 2010, XE, XE2, XE3, XE4, XE5, XE6, XE7, XE8--C++Builder 2010, XE, XE2, XE3, XE4, XE5,XE6, XE7, XE8--Borland License Server--Embarcadero License Center--AppWave application and license serverOperating systems spoken: --Windows--OSX--Linux--SolarisLanguages:--Delphi/Pascal--Java--C/C++--PHP--HTML5/JavaScriptAppServers spoken:--BEA/Oracle WebLogic--IBM WebSphere--JBoss--JRockit--Tomcat

Santa Cruz, Ca

--Managed the company and its 30 employees.--Developed client/server software for 24x7x365 insurance claims processing--Processed claims payments--Trained agents, brokers, insurance companies on our custom software and grew the design from their specifications.

Scotts Valley, Ca

--Floor lead for up to 55 employees and handled all process and technical escalations. --Provided call center metrics to management and input for sales.--Trained many technical support staff engineers with both technical training and soft skills.