James Yang Email & Phone Number

Framingham, Ma, Us

Framingham, Ma, Us

Boston, Ma, Us

• Maintaining and supporting the firm's system of over 300 users, consisting of 13 endpoints and one central server spread out across six offices• Updating and improving internal documentation• Rotating on-call schedule for 24/7 support for the users• Responsible for meeting connections; presentation recording and production; equipment troubleshooting and repair

Boston, Ma, Us

• Assisted with moving IT equipment across offices and managing inventory• Completed tasks deemed necessary by IT staff members and any other related staff and departments

Shibuya-Ku, Tokyo, Jp

Tokyo, Jp

• Met and exceeded sales goals• Maintained brand and operational standards (visual, cleanliness, etc.)• Managed customer needs and exceeded expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles and saying the 6 standard phrases• Was knowledgeable of fitting room standards and assisted when needed• Acted as cashier when required by following cashier protocol• Processed shipment and ensure all merchandise is represented on the floor in full size run• Assisted management in identifying and resolving issues in the store• Provided product and brand knowledge to customers• Followed all company policy and procedures and notified management of any infractions• Assisted with special projects as assigned by management

• Edited, translated, and compiled roughly 500 documents and publications from Japanese into English• Implemented international exchange programs ranging from study abroad programs and independent art projects• Interpreted for approximately 100 foreign guests and residents for a variety of situations ranging from health checkups to high-level international events

Amherst, Massachusetts, Us

• Supported the IT help desk for the University of Massachusetts. Provided quality customer service to clients consisting of students and faculty. Helped upwards of 50 users a day• Assisted users with installation and configuration of computers and software as outlined in training guidelines• Escalated problems such as password change requests to proper departments and/or supervisors• Provided support through email and live chat at the satellite location in the library• Trained and guided new student employees• Repaired client devices when problems exceeded standard troubleshooting procedures

Bachelor’S Degree, Japanese Language And Literature

Hokkaido University Short-Term Study Abroad Program (Hustep), Study Abroad

Certificate Of Completion, Study Abroad

Education record