Jacqueline F. Yeung Email & Phone Number

Singapore, Singapore

I work with mid-career adults on their career-related concerns, using vocational psychology theories/concepts/ interventions and a counselling approach. To be useful to the client in their career transition exploration and conversation, I switch hats between being a career coach, a mentor, an advisor, and a counsellor. * Build rapport, establish trust, and work collaboratively with adult in-employment clients using the person-centered (PCT) approach and obtained 5-star Google reviews from former clients.* Adopt an eclectic approach with post-modern and legendary career development theories, concepts and interventions to explore and gain clarity of clients’ career-related needs, values, interests, beliefs, pains, passions, frustrations and aspirations.* Apply appropriate assessment tools and debrief results to address misconceptions, instil hope, support self-discovery, build strengths and promote self-efficacy. * Manage clients’ expectations and set meaningful, realistic and achievable goals. * Commit to adhering to international professional practice standards and being accountable for the client-helper relationship (do no harm) by engaging with continuous clinical supervision in career practice. Achievements:* Achieved 100 Hours (and beyond) for supervised career practice since 2023. First in Singapore for career development practice.* Invited by CNA Daily Cuts Podcast host to share tips on career topics - First day of work.* Participated in the 2024 APCDA Hybrid Conference as a co-speaker – Integrating Career Practitioner Supervision into Career Services.* Co-facilitated WSG’s career workshop – Building My Career Identities - with AVODAH’s lead career developer.

Singapore

I work with professionals and their families who have relocated to Singapore due to work commitments. My structured and planned lessons aim to improve their English language proficiency and increase their daily functioning at work, school, play, and home). Lessons are delivered in 1:1 or small group setting. * Conduct learner’s needs analysis and identify learning goals to define a personalised and structured learning plan and achieve realistic success.* Establish and promote open communication by paying attention to details and the learner’s communication style.* Use structured and well-researched materials that align with CEFR standards and IELTS requirements. Materials used: NGL Life Series (National Geographic Learning) and Learn English with TED Talks App.* Monitor learning pace, progress, and barriers with active listening and empathy. Provide encouragement and adjustment of plans accordingly. * Enhance learner’s motivation by designing learning tasks that lead to “small wins”.* Write a post-lesson summary (for each lesson) as my commitment to good teaching practice and accountability to learner’s progress tracking.• Create personalised learning materials according to learning needs and learner's competency levels - workplace and school application video presentations.• Adapt to technology tools (e.g. ZOOM, Google Workplace, mobile apps, Google Classroom) to accommodate social distancing constraints.

Hansa One is a premier Cultural and Language services firm specialising in corporate training and development. I provided English language training services for Hansa One business clients for their staff relocation support. Lessons are complete customisation to suit learners’ needs at the workplace, school and daily activities.Materials/Tools incorporated included: • TED Talk app from National Geographic Life series as authentic teaching material to motivate and improve learners’ presentation skills and reading, listening, writing and peaking. • video conferencing software (i.e. Zoom) to continue lessons during the COVID-19 circuit breaker period.

Formerly known as Workforce Development Agency (WDA)This was a quality compliance role. WDA engaged my service based on my diverse experience in the Information Technology (IT) sector, Quality Assurance/Compliance, as well as my firm belief in balancing compliance requirements and business agility. I was responsible for auditing training courses and conducting compliance checks on accredited training organisations based on adult learning principles champion by the WSG framework.Courseware audited: ICT and soft skills courses - GEMS, Leadership and Creative.

Singapore

LSCDD was the informatic research arm of Eli Lilly, a pharmaceutical company. My main role is to provide computer system validation service, compliance consultation advice, and project management support to the technology development team. At LSCDD, I also learned about the drug development process, lab quality compliance process and lab automation process through interaction with world-class research scientists who are experts in their respective fields of research.

Singapore

I established the IT support division's Document Management System (DMS) from scratch, established the document standards for support documents, and consolidated departmental SOPs.I supported various departments on their Service Award Nomination Applications. As a result, almost all departments reserved their awards.

Singapore

Responsible for bridging the knowledge gaps between customers and development team to ensure on-time project delivery.Managed expectations of clients and in-house team to facilitate understanding and communication.

Singapore

- Rewrote end user manual for various company projects.- Defined documentation template framework for future projects.

Montreal, Canada Area

Formerly EQUANT Canada.- Responsible for the development and implementation of the Remote IPSec Service for EQUANT’s IP Security Services worldwide offering. - Successfully orchestrated pilot projects for international customers - from initial project conceptualisation and design, stakeholders engagement, project implement and launch and post-project evaluation. Achieved 100% project conversion rate.- Aligned internal business units and engineers in the USA and Europe region for pilot projects rollout.- Finalised various service offering components (procedures, training, support and billing structure) with entities in the USA, Asia Pacific region and Europe.

Montreal, Canada Area

Montreal, Canada Area

This was my first job and it is still the best job ever. I work with a small but tight team (3 FT + 2 PT) to manage two full computer labs and half a dozen research labs with 100+ PCs and UNIX workstations and the school's servers in the machine room. We ensured all machines were running the most up-to-date operating systems and software and servers in teaching and research labs for the School of Computer Science as well as other external departments within the university. We kept downtime to the minimum by planning ahead and strategising maintenance activities. aThe teamwork was amazing, and I learned something new every day on the job. Best of all, I was part of the larger UNIX system administrator community in North America. The members support each other by sharing information.

Postgraduate Diploma, Counselling Psychology

current candidate

Diploma, Counselling Psychology

Study Subjects include: - 1. Psychological Theories and Perspectives 2. Family Systems Therapy 3. Counselling Skills 4. Counselling.

Specialist Diploma In Career Counselling, Communication, Management, Counselling

Areas covered include the following: - ** Counselling and Coaching Positive Psychology Counselling and Coaching Skills Psychometrics.

Master Of Science - Ms, Computer Science

Thesis topic: Cryptography - Digital Signature

B.Sc, Computing And Information Science

Computer and Information Science(Major), Mathematics (Minor)