Jeleane G. Email & Phone Number

New York, NY, US

New York, NY, US

Responded to customer inquiries via Zendesk regarding Google Workspace billing, Domains, Billing, and Accounts access issues while measuring against internal metrics, such as Quality, Customer Satisfaction, and Productivity.Troubleshot and guided customers through website setup, including identifying system and site-specific website issues while staying.

New York, NY, US

San Francisco, California, US

Selected the most efficient routes in compliance with delivery instructions.Handled merchandise in accordance with product handling standards.Verified the contents of orders against requests in Uber app.

London, Ontario, CA

Adjudication of claims and compliance for VW in a precedent-setting $2.1 billion class action suit.Efficiently provide top-notch customer service via phone support by listening actively and probing to determine the needs of claimants. (30-60 calls per day).Collaborate with management in the creation of operations guidelines to improve internal.

New York, US

Facilitate day-of logistics to ensure that caregivers are on-time and prepared to customer homes. Operate as the first point of contact and initial line of issue resolution for anything related to customers, caregivers, and our service. Break down issues to find the best possible solution for our clients and caregivers, while delivering excellent service.

New York, NY, US

Pre-admits patients by receiving bookings from physicians; confirming the admitting privileges of physicians; interviewing patients; entering patient information into the EMR systemSecures payments by screening insurance information; identifying patients requiring pre-admission approvals from third-party payers; verifying approvals; notifying patient.

New York, NY, US

Sony Merchandising department - billing for retail sales, analysis of sales processing of incoming payments. Updating and creating pivot tables

Williamsville, NY, US

Data Entry for NYCEDC utilizing CMS software. Outbound calling to collect demographic information.

Liaison between pier maintenance, hvac crew, show management and property management.Delegated responsibilities pertaining to pre-show, show site and post-show cleaning and repairs.Scheduled and dispatched driver for pickups and deliveries of materials and/or people.Daily driver log creation and maintenance.Scheduled vehicle maintenance appointments..

Assisted in the organization for implementing booth checks.Established a point of contact for exhibitors.Facilitated collections on unpaid orders.Resolved exhibitor issues and concerns.Customer service for exhibitors, provided information relating to upcoming events.Liaison between the Exhibitor Base, Show management and event maintenance department.

New York, NY, US

Data Processing/Updating utilizing CMS, Fax & Phone. Check/Verify member eligibility. Help with creating methods to better help with understanding process methodsUsing medical knowledge and medical criteria based on company determination to assist with the approval of radiology procedures.Solely intake, process and distribute all incoming fax/authorization.

Goose Creek, SC, US

Pays vendors by monitoring discount verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.Advanced and participated in the building of a paperless database.

Elizabeth, NJ, US

Customer Service Representative February 2005 - November 2005 Receptionist November 2005 - August 2006Accounts Receivable Clerk August 2006 - January 2007Enter, edit and confirm pickup and delivery orders via DataTrac system. Train new employees on utilizing DataTrac system.Problem-solving liaison between customers and courier dispatchers.Provides courier.

New York, NY, US

Responsible for the accurate and timely processing of Medicaid enrollment and maintenance of the enrollment data through weekly submissions to Integriguard. Review and process membership Health status and demographic changes in accordance with existing Federal regulations. Review, process, submit and reconcile membership eligibility corrections to.

New York, NY, US

Assisting caller with non emergency issues and processing service requests well as escalation of issues classified as emergency according to the policies and procedures of NYC.

Atlanta, GA, US

auditing packages for correct billing based on size and/or weight specifications. According to company procedures.

Raleigh, NC, US

answer customer inquiries, process paperwork, and follow procedures concerning rerouting packages, overages, shortages, damages, claims, and the tracing of freight.