Jeleane G. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Responded to customer inquiries via Zendesk regarding Google Workspace billing, Domains, Billing, and Accounts access issues while measuring against internal metrics, such as Quality, Customer Satisfaction, and Productivity.Troubleshot and guided customers through website setup, including identifying system and site-specific website issues while staying updated on new product features and improvements.Served as a mentor during onboarding for new employees, in addition to identifying unique customer bugs and system outages.

New York, Ny, Us

San Francisco, California, Us

Selected the most efficient routes in compliance with delivery instructions.Handled merchandise in accordance with product handling standards.Verified the contents of orders against requests in Uber app.

London, Ontario, Ca

Adjudication of claims and compliance for VW in a precedent-setting $2.1 billion class action suit.Efficiently provide top-notch customer service via phone support by listening actively and probing to determine the needs of claimants. (30-60 calls per day).Collaborate with management in the creation of operations guidelines to improve internal communications regarding policies and claims processing procedures.Validate the accuracy of supporting documentation for verification of loans, liens and/or SAAQ Registries checks (25 - 60 cases per day).Contact financial institutions regarding payoff, title, and substitution of collateral. Facilitate buyback transactions, including analysis of required legal documents, proper accounting, and processing the correct payoff of all lien holders. Collaborated with Training and Development department to revamp outdated training materials.Work closely with Offer Coordinator and Cheque Administrator.

New York, Us

Facilitate day-of logistics to ensure that caregivers are on-time and prepared to customer homes. Operate as the first point of contact and initial line of issue resolution for anything related to customers, caregivers, and our service. Break down issues to find the best possible solution for our clients and caregivers, while delivering excellent service recovery when things go wrong. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc.Perform routine calculations to produce analyses and reports as requested by the finance directorHelp oversee and manage individual accountsCreate, send, and follow up on invoicesReview and adhere to department budgetsCollect and enter data for various financial spreadsheetsReview and audit financial statements and reports, ensure all calculations and data entries are correct.Reconcile any discrepancies or errors identified by conversing with employees and/or clients.Assist the financial director in creating financial reports on a regular basisAnswers question and provide assistance to customers as neededAttend the finance department and company-wide meetings, sometimes assisting with financial reporting to managers and senior executives.Suggest changes or improvements to increase accuracy, efficiency, and cost reductions

New York, Ny, Us

Pre-admits patients by receiving bookings from physicians; confirming the admitting privileges of physicians; interviewing patients; entering patient information into the EMR systemSecures payments by screening insurance information; identifying patients requiring pre-admission approvals from third-party payers; verifying approvals; notifying patient accounts department of self-paying admissions.Greets and receives patients to be admitted by conducting personal interviews; entering demographic and insurance information; confirming pre-admission information; obtaining signatures on legal consents and insurance forms; distributing patient information literature.Verifies patient identity by checking identification; preparing and placing an identification band on the patient. Notifying nursing unit of patient's arrival.Accomplishes admissions and hospital mission by completing related results as needed.Collected personal medical and insurance information from patient or family for inpatient and outpatient hospital registration.

New York, Ny, Us

Sony Merchandising department - billing for retail sales, analysis of sales processing of incoming payments. Updating and creating pivot tables

Williamsville, Ny, Us

Data Entry for NYCEDC utilizing CMS software. Outbound calling to collect demographic information.

Liaison between pier maintenance, hvac crew, show management and property management.Delegated responsibilities pertaining to pre-show, show site and post-show cleaning and repairs.Scheduled and dispatched driver for pickups and deliveries of materials and/or people.Daily driver log creation and maintenance.Scheduled vehicle maintenance appointments. Inventory management of break room, maintenance, office and hvac supplies.Heavy communication with managers pre-show to order any equipment and materials needed on site for show production.Assistant to accounts payable and accounts receivable departments.Issuing invoices and monthly statements to customers. Updating customer files in quickbooks with issued invoices.Processing credit memos. Processing COIs for vendorsOrganizing petty cash receipts, entering bills and posting payments via Quickbooks for accounts payable departmentReconciled vendor statements, researched and corrected discrepancies.

Assisted in the organization for implementing booth checks.Established a point of contact for exhibitors.Facilitated collections on unpaid orders.Resolved exhibitor issues and concerns.Customer service for exhibitors, provided information relating to upcoming events.Liaison between the Exhibitor Base, Show management and event maintenance department.

New York, Ny, Us

Data Processing/Updating utilizing CMS, Fax & Phone. Check/Verify member eligibility. Help with creating methods to better help with understanding process methodsUsing medical knowledge and medical criteria based on company determination to assist with the approval of radiology procedures.Solely intake, process and distribute all incoming fax/authorization request/s. Using attained work knowledge to ensure all request/s are complete and able to be processed by fellow intakes.Authorized procedures such as MRIs, MRAs, CTs, CTAs, PET scan & Nuclear scans.Familiar with phone systems such as HUD & CosmoDesk.Present & proper phone etiquette as well as in person. Knowledge of CPT & ICD9 codes.Performed patient eligibility verification and helped create methods to better assist with understanding process methods.Processing of radiology scans prior authorization requests for insurance providers Medigold, 1199SEIU, HUSKY Health and Elderplan.Used practical knowledge to assist with everyday work tasks and situations. Promoted team building by assisting co-workers in need of instruction.Assigned daily tasks to colleagues for processing prior authorizations.Assisted Medical Directors in the processing of pending prior-authorization requests and denied cases. Initiated appeal and reconsideration requests. Coordinated communication and acted as a liaison, when necessary, for physicians to discuss claims at length.

Goose Creek, Sc, Us

Pays vendors by monitoring discount verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.Advanced and participated in the building of a paperless database using Filemaker. Maintained management files by conducting annual purges with supervisors and managers.Updated management records by destroying boxes and updating the filing system.

Elizabeth, Nj, Us

Customer Service Representative February 2005 - November 2005 Receptionist November 2005 - August 2006Accounts Receivable Clerk August 2006 - January 2007Enter, edit and confirm pickup and delivery orders via DataTrac system. Train new employees on utilizing DataTrac system.Problem-solving liaison between customers and courier dispatchers.Provides courier payroll information by collecting time and attendance records.Submits employee data reports by assembling, preparing, and analyzing data.Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.Directs visitors by maintaining employee and department directories; giving instructions.Maintains security by following procedures; monitoring logbook; issuing visitor badges.Updates receivables by totaling unpaid invoices.Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;Resolves valid or authorized deductions by entering adjusting entries.Resolves invalid or unauthorized deductions by following pending deductions procedures.Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing the report.

New York, Ny, Us

Responsible for the accurate and timely processing of Medicaid enrollment and maintenance of the enrollment data through weekly submissions to Integriguard. Review and process membership Health status and demographic changes in accordance with existing Federal regulations. Review, process, submit and reconcile membership eligibility corrections to Integriguard. Review and verify appropriateness of required supporting documentation according to compliance guidelines. Review applications for completeness and data enter enrollment applications in accordance with the department's calendar and guidelines issued by the Centers for Medicare & Medicaid Services (CMS).

New York, Ny, Us

Assisting caller with non emergency issues and processing service requests well as escalation of issues classified as emergency according to the policies and procedures of NYC.

Atlanta, Ga, Us

auditing packages for correct billing based on size and/or weight specifications. According to company procedures.

Raleigh, Nc, Us

answer customer inquiries, process paperwork, and follow procedures concerning rerouting packages, overages, shortages, damages, claims, and the tracing of freight.