Jonathan Gomez Email & Phone Number

New York, NY, US

New York City Metropolitan Area

As a seasoned Services Consultant at Zendesk, I hold responsibility for managing a diverse portfolio of B2B and B2C enterprise customers, helping them optimize their use of Zendesk products. My role spans strategic consultancy, project management, and hands-on assistance, aiming to enhance their customer experiences and streamline business strategies. My.

Atlanta, Georgia, United States

Passionate client advocate with years of Technical Product support experience in the Fin Tech space working on streamlining payment solutions within the Trucking, Broker, Carrier and Shipper industries.Nurturing a portfolio of 100+ Client Accounts, reviewing usage data and planning product adoption initiatives.Work directly with Product and Sales teams to.

Hackensack, New Jersey

Managed a team of 6 US based Product support agents and 2 overseas agents to resolve all Tier 2 and Tier 3 escalations via Zendesk, Salesforce and Ad Hoc calls with NOC teams as a Subject matter expert.Main point of escalation for all bug and error triaging, and directly interfacing with client technical consultants to set expectations, create alternate.

Hackensack, New Jersey

Team lead overseeing Analysts ongoing Data onboarding practices including additional products and general product support via Zendesk ticketing platforms. Worked with partners to integrate ULURO communication platform to support Client distribution needs to residents across the US (Email and Physical Statements). Managed payment processor vendor relations.

Hackensack, New Jersey

Received and analyzed Clients raw Property Management data for ETL processes. Reviewed data to make use cases for API Integrations (SOAP) as well as troubleshooting XML data when integration calls failed.

East Rutherford, New Jersey

Modeling raw client data for use in addressing various mass mailings and magazines.Create templates and print layouts set up to client specifications.Generate formulas in Microsoft Excel to reduce error and increase productivity & data quality. Communicating with sales team to ensure work meets & exceeds client expectations.Working carefully with detailed.

NJ/NY

Computer software & hardware installation at various locations.Travel to clients location to provide IT support.

Greater New York City Area

Installed, upgraded and configured all Admin and teller PCs with new hardware at various branches of a major bank throughout northern NJ.Installed software to client's machines post hardware deployment.Assisted in removing and installing new Cat 5 cabling onsite while maintaining client's aesthetic standards throughout the building.Supported clients with.

Overseeing all store operations. Ordering and keeping track of inventoryInvoicing for all house-account customers.Processing Work orders for corporate account holder

Education record

Associate Of Science (A.S.)

Education record