John Grondin Email & Phone Number

Kansas

Seeking new non seasonal position

Kansas City, Ks

 Install and configure Network gateways, routers and switches Create Ethernet and Fiber cabling to meet the customer’s specific configuration Remediate technical problems and performance issues Coordinate and control needed resources (inventory control) Work with union and non-union members Design, install and maintain customer satisfaction while implementing unique configurations into the customer’s home environments.

Kansas City, Missouri Area

 Provide technical solutions to company and franchise clients Identify root cause of customer issues and problems Resolve issues in the most expeditious manner Annotate solutions, technical references and close of incidents

Overland Park, Ks

Managed and directed a team of System Administrators. Supported I.T. Data Centers. Ensured compliance with corporate standards. Monitored systems and metrics to ensure backups were successful.Prevented unnecessary consumption of resources and litigation events.✔Successfully migrated 4,000 clients of various applications and operating systems from outdated system/storage/tape environments to a newer appliance based backup solution that resulted in improved efficiency and reduced backup and restoration time for customers. ✔Decommissioned 30 Master and 43 Media servers, 6 Virtual Storage media libraries, and 3 large enterprise class tape media libraries including 153 tape drives resulting in $2M+ in savings. ✔Developed and supported staff members of satellite teams located in other states; achieved high employee satisfaction while increasing system backup per support person by 400%.

Overland Park, Ks

Managed and led a team of 25 System Administrators. Measured success and identified opportunities for improvement. Ensured compliance with data retention policies and rapid response to potential litigation situations.✔Raised backup success standards from 95% (best in practice) to over 98.5% for over 3000 systems. ✔Maintained a 100% success rate regarding the protections and disposal of expired data. ►Staging, Project coordination, Backup and Recovery and Tools Team Manager Reduced delivery time and ensured compliance with build standards. Increased efficiency by developing and implementing automation tools. Established the project coordination team.

Olathe, Ks

Developed and Managed the Staging Team for the implementation and delivery of systems built to the OS level required as by the various business units. Established the Project Coordination and Tools teams while taking ownership of the Backup and Recovery Operations group within IT.

Olathe, Ks

Led and developed the Situation Management team while identifying and quickly collapsing high severity critical issues to maximize system and application availability within the IT organization. Interviewed and hired individuals to meet the needs of the team and align with business organizational needs. Initiated processes and procedures to ensure repeatable steps were in place to minimize outage time while proactively engaging in strategic planning to identify potential issues caused by rapid growth.

Olathe, Ks

Managed $8.3 million in revenue-generating contracts for a district of 9 States, including South Dakota, Colorado, Kansas, Nebraska, Oklahoma, Wyoming, Iowa, Missouri, and Arkansas. During this time I led and program managed some large installations such as a 8,500 system implementation at Colorado Springs Schools District. Trained and developed 19 Customer Service Engineers, 1 Contracts Consultant, and a District Technical Consultant.

Pittsburgh, Pa

Description: ►Regional Operations SpecialistManaged over 1000 service calls monthly. Collected and analyzed technical operations data for 7 Branch Offices. Implemented and tracked Area and Corporate technical programs. Identified training needs and established training schedules.Advised Region and Branch Management of operational improvement needs and recommended changes to increase efficiency.Developed monthly report system for Branch Managers and Regional Staff. ►Branch Office Specialist Coordinated Branch operations and provided direct technical support. Initiated Field Engineers performance analysis programs and training schedules. Provided technical assessment of Field Engineers.Certified as Product Specialist on CPU, MEM, Disk Drive, Printers, Tape Drives, and Comprehensive Diagnostic routines.Trouble shoot hardware problem to the component or field replaceable unit (FRU) levels.►Senior Field Engineer Serviced and maintained critical accounts while resolving all technical issues. Increased overall customer satisfaction rating from 7.5 to 8.5.Established a successful remote office to provide more timely service.Collected and analyzed technical operations data for 7 Branch Offices responsible for 2,250 contract customers. Advised Region and Branch Management of operational improvement needs and recommended changes to increase efficiency. Became proficient on office automation tools, Word, Excel and PowerPoint.

Offutt Afb, Omaha, Ne

Serviced and maintained various types of computer equipment including IBM Mainframe, Computer Science, Data General, Hazeltine, Versetec, Astroset, Conrac and Philco Ford to the component levelInternet URL: www.usaf.com