John Shimer Email & Phone Number

San Luis Obispo, Ca, Us

• Restructured the team promoting career growth including developing additional team leadership while allowing the team to take on additional work and turn greater profits. • Mentored people inside and outside of the Quality Assurance team to promote development of professional skills to further the career. • Started and ran a Quality Assurance Leadership group across multiple agency brands to learn from each other’s experiences and advocate for QA and career growth for the teams.• Oversaw the delivery top quality work on high profile webpages and emails for one of the world’s most recognizable brands leading to winning additional work within the brand and partner brands.• Championed prioritizing accessibility testing to ensure that websites and emails are designed, developed, and implemented to meet the highest usability standard for every user. • Served as the Technical Project Manager, including redeveloping processes and managed tools across all company disciplines to enhance work quality and ensure deadlines were met.

• Developed a new onboarding process for team members, mentoring and enhancing both their technical and interpersonal skills, resulting in multiple promotions for team members.• Coordinated and led testing for high-profile pages and emails for one of the world’s most recognizable brands.• Doubled team size and improved efficiency, which increased capacity and profit margins.• Created and standardized testing processes and documentation, reducing production issues and client feedback related to testing methods.• Revamped the Level of Effort process, leading to more accurate project estimations and improved planning of timelines.

San Luis Obispo, California Area

• Implemented Test Case Management software across multiple major work streams, enhancing efficiency, accuracy, and accountability in the testing process.• Developed test processes and best practices tailored to projects, clients, and QA teams for several • • • • Fortune 100 companies, supporting numerous high-profile projects.• Created installation and troubleshooting documentation utilized by thousands of retail installers.

• Spearheaded usability testing to enhance the product by aligning improvements with results-based business requirements.• Collaborated directly with Fortune 100 clients to support product updates and enhancements, ensuring alignment with client needs and driving successful implementation of new features.• Established a new communication process between client-facing support teams and the development team, improving issue status updates and estimated resolution times.• Coordinated a new release plan that provided users with detailed information about product changes, increasing customer satisfaction and reducing technical support calls.• Implemented cross-discipline meetings with business and technical teams, reducing the time needed to resolve reported issues.

• Consistently closed the most tickets on a weekly basis with high client satisfaction rates• Handled escalated technical support and training issues including many high profile clients• Regularly trained entry-level technical support representatives

I was responsible for managing the team that handled all of the audio and visual equipment for the camp. This included running the sound and computers for gatherings of all sizes. Additionally the team was also responsible for regularly filming and producing souvenir videos of their time at the camp.