John Hamner Email & Phone Number

Cibolo, Tx, Us

Lead Brazilian Jiu-Jitsu classes for adults and/or children, focusing on fundamental techniques, positional drilling, and live sparring.Develop and implement personalized lesson plans to meet the needs and goals of individual students, ensuring skill development and progression.Provide one-on-one coaching and feedback to students during classes and private sessions, addressing technique, strategy, and mindset.Demonstrate proper techniques and ensure safety protocols are followed during training sessions.Motivate and inspire students to achieve their full potential, fostering discipline, confidence, and resilience.Foster a positive and inclusive training environment, promoting camaraderie, respect, and sportsmanship among students.Assist with organizing and participating in special events, competitions, and seminars hosted by the academy.Stay informed about developments in Brazilian Jiu-Jitsu training methodologies, techniques, and competition strategies.

Houston, Texas, Us

Accomplishments:• Pioneered the development and evolution of the "Bring Your Own Science" solution, later known as Extensible AI, empowering customers to leverage their own models while providing model ops and MLOps as a service.• Spearheaded the automation of the data scientist roadmap, driving efficiency and scalability in the delivery of data science projects.• Crafted comprehensive product roadmaps for AI-driven solutions, such as dynamic pricing, revenue management, and sales effectiveness.• Defined compelling user stories and personas to embody customer needs and use cases for AI-powered pricing and revenue management solutions.• Authored and managed dynamic customer-facing documentation, tailored for both business users and technical stakeholders, ensuring clarity and usability of product information.• Acted as the highest level of escalation for the Customer Service Manager (CSM) teams, providing strategic guidance and resolving complex customer issues to maintain high levels of customer satisfaction.

San Francisco, California, Us

I own the P&L and Feature Development for Sitecore's Managed Cloud Standard, Managed Cloud Premium and Health Cloud offerings.I have the responsibility to create and maintain the Product roadmap within SAFE Agile Framework.• I lead and orchestrated the transition of Sitecore from version 9.x to 10.x, leading a migration from VMs to containers, driving innovation and agility in cloud solutions.• Championed the development of product roadmaps for Sitecore's managed cloud division, orchestrating platform upgrades, feature enhancements, and service offerings.• Enhanced customer-facing developer experience (DevEx) by maintaining robust development environments, tools, and documentation, ensuring efficiency and productivity across development teams.• Produced intuitive and accessible customer-facing documentation, tailored for diverse audiences including business leaders and technical enthusiasts, facilitating effective adoption and utilization of Sitecore products and services.• Acted as the highest level of escalation for the Customer Service Manager (CSM) and Sales Engineering teams, providing strategic guidance and resolving complex customer issues to ensure exceptional customer support.

Armonk, New York, Ny, Us

As an Offering Manager I provide detailed direction on key technical and marketing tasks to launch an offering feature, offering, or collection of offerings in the Cloud Brokerage Portfolio. I am Accountable for key outcome metrics, including customer satisfaction, accessibility and revenue and profitability of assigned offering.• Accomplishments:• Engineered transformative product roadmaps for multi-cloud management solutions, integrating seamlessly with AWS, IBM Cloud, and other leading cloud providers.• Spearheaded early FinOps implementation across customers hybrid public and private cloud environments leading to increased collaboration between Finance, IT and Executive Leadership.• Responsible for Cloud Cost and Asset Management and AI-Ops product portfolio• Catalyzed customer success through compelling user stories and use cases, capturing intricate requirements and driving innovation in cloud management solutions.• Enhanced customer-facing developer experience (DevEx) by maintaining comprehensive development tools, resources, and documentation, empowering developers to build, deploy, and manage applications with ease.• Forged a dynamic connection with customers through the creation and maintenance of engaging customer-facing documentation, empowering both business leaders and technical practitioners with actionable insights and guidance.• Acted as the highest level of escalation for the Customer Service Manager (CSM) and Sales Engineering teams, providing strategic guidance and resolving complex customer issues to ensure exceptional customer satisfaction.

Austin, Texas, Us

• Accomplishments:• Spearheaded the evolution of cloud hosting solutions, orchestrating a seamless transition from a Hyper-V based cloud to Azure Stack, elevating performance and scalability.• Architected forward-thinking product roadmaps for cloud hosting solutions, including visionary migration strategies, platform enhancements, and cutting-edge service offerings.• Crafted captivating user stories and epics, embodying customer aspirations and driving product innovation with precision and clarity.• Curated intuitive and accessible customer-facing documentation, delivering rich insights and actionable guidance to a diverse audience of business leaders and technical enthusiasts, fostering deeper engagement and adoption of Hostway's cloud solutions.• Acted as the highest level of escalation for the Customer Service Manager (CSM) and Sales Engineering teams, providing strategic guidance and resolving complex customer issues to ensure exceptional service delivery.

Toronto, Ontario, Ca

• Accomplishments:• Catalyzed revenue growth and innovation as Associate Product Manager, driving the evolution of product offerings from $120 million to $170 million annually.• Forged impactful partnerships with industry giants such as Roblox, YouTube, and Minecraft, pioneering groundbreaking GPU solutions and delivering unparalleled value to clients.• Orchestrated the development of dynamic product roadmaps for a diverse portfolio of hosting solutions, aligning market trends with customer needs and business goals.• Crafted compelling user stories and acceptance criteria, articulating customer aspirations and guiding product development efforts with clarity and purpose.• Authored and managed comprehensive customer-facing documentation, blending technical depth with business insights to empower stakeholders with actionable knowledge and guidance.• Acted as the highest level of escalation for the Customer Service Manager (CSM) teams, providing strategic guidance and resolving complex customer issues to maintain high levels of customer satisfaction.

John Hamner IT Consulting Services San Antonio, TX• Troubleshooting and 24/7 help desk for clients including hardware and software troubleshooting.• Set up of Honey Pots and Information Security Best Practices• Virus removal, root kit removal, botnet detection, reverse engineering of viruses• Administration of Windows desktop environments (Vista, XP, Windows 7 and legacy systems)• System Administration and Installation for Windows Server 2003 and 2008 environments including Active Directory and IIS.

Houston, Texas, Us

Direct and manage project development from beginning to end. • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. • Develop full-scale project plans and associated communications documents. • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. • Liaise with project stakeholders on an ongoing basis. • Estimate the resources and participants needed to achieve project goals. • Draft and submit budget proposals, and recommend subsequent budget changes where necessary. • Where required, negotiate with other department managers for the acquisition of required personnel from within the company. • Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle. • Set and continually manage project expectations with team members and other stakeholders. • Delegate tasks and responsibilities to appropriate personnel. • Identify and resolve issues and conflicts within the project team. • Identify and manage project dependencies and critical path. • Plan and schedule project timelines and milestones using appropriate tools. • Track project milestones and deliverables. • Develop and deliver progress reports, proposals, requirements documentation, and presentations. • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas. • Proactively manage changes in project scope, identify potential crises, and devise contingency plans. • Define project success criteria and disseminate them to involved parties throughout project life cycle. • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Final Point of escalation for Break fixes of 200,000 Servers in productionSupervises and plans deployment's and Data Center Layout and Design of Network Equipment and ServersManages and trains 36 techs ranging from level I to level III and lead techs

San Antonio, Texas, Us

Us

• Managed hiring process of 26 Demonstration Consultants • Conduct sales, product and client order systems training for all Demonstration Consultants per AT&T specifications using AT&T’s proprietary software.• Official Liaison for USM&P to AT&T’s marketing team managing all training and product updates including 2wire and Tatung products.• Created and executed AT&T’s retail venture for U-Verse and Home Zone resulting in opening of television service sales in Cingular.• Create and provide daily Field Management Reports to AT&T’s marketing division.

Training and field marketing inclusive of asset management and reporting

Bachelor’S, Computer Science/Application Systems

Associate Of Science, Psychology