Jason Hatter Email & Phone Number

Lansing, Michigan, United States

Lansing, Michigan, United States

Verizon acquired XO Communications in February of 2017. My duties have included MACD changes, billing, VoIP troubleshooting and repair, equipment configuration, as well as circuit testing, repair coordination, and site installation.

Saginaw, Michigan Area

In February of 2017, Verizon completed its acquisition of XO Communications, and I became a Verizon employee. I install, with the help of field technicians, Telchemy test devices, designed to test data circuits for quality of service for VOIP applications.I also run site activation, transitioning them from their original PSTN environments to the new VOIP environments, including education of end users and working with techs for hardware installations.In addition, I work and… Show more In February of 2017, Verizon completed its acquisition of XO Communications, and I became a Verizon employee. I install, with the help of field technicians, Telchemy test devices, designed to test data circuits for quality of service for VOIP applications.I also run site activation, transitioning them from their original PSTN environments to the new VOIP environments, including education of end users and working with techs for hardware installations.In addition, I work and resolve trouble tickets after installation, repairing issues and making requested configuration changes. Show less

Saginaw, Michigan Area

Diagnose, troubleshoot, and resolve a variety of hardware and connectivity issues, involving voice T1’s, data T1’s, T3, multilink circuits for Fortune 500 level companies and federal government agencies.Work with other telecommunication companies (Verizon, AT&T, etc) as well as specialized repair groups within XO Communications to troubleshoot issues, head to head testing, and coordinate dispatches for repair work.Monitor repair processes to insure that work continues to proceed… Show more Diagnose, troubleshoot, and resolve a variety of hardware and connectivity issues, involving voice T1’s, data T1’s, T3, multilink circuits for Fortune 500 level companies and federal government agencies.Work with other telecommunication companies (Verizon, AT&T, etc) as well as specialized repair groups within XO Communications to troubleshoot issues, head to head testing, and coordinate dispatches for repair work.Monitor repair processes to insure that work continues to proceed in a timely manner, and updating clients with regards to current status of their issues.I also run site activation, transitioning them from their original PSTN environments to the new VOIP environments, including education of end users and working with techs for hardware installations. Show less

Saginaw, Michigan Area

Diagnose, troubleshoot, and resolve a variety of hardware and connectivity issues, involving voice T1’s, data T1’s, and some VPN, for national and regional corporations.Work with other telecommunication companies (Verizon, AT&T, etc) as well as specialized repair groups within XO Communications to troubleshoot issues, head to head testing, and coordinate dispatches for repair work

Saginaw, Mi

Performed preliminary troubleshooting on data connections, varying from dial-up modem connections to DSL and T1 dedicated internet connections. I diagnosed and resolved issues with web design and uploading via FTP, and communicated with customers via email.