John Helms Email & Phone Number

Clearwater, Fl, Us

Tampa, Fl, Us

*Product Vision & Strategy: Partner with customers, sales, engineering, and leadership to define product roadmaps that align with business objectives and deliver market-leading solutions. Translate customer needs and market trends into clear and actionable product requirements that drive business growth.*Product Management Leadership: Coach and mentor product managers, fostering a collaborative environment to scale and expand data and analytics platforms to support the company's security vision.*Full Product Lifecycle Ownership: Oversee the entire product lifecycle, from requirement definition and pricing strategy to product packaging and launch. Leverage customer feedback, market research, and stakeholder input to ensure product success.*Delivering Business Value: Drive the delivery of timely and high-quality product releases that solve real-world problems for MSP partners and enhance the security posture of small businesses globally.*Go-to-Market Strategy: Collaborate on GTM messaging, positioning, and strategy to ensure successful product launches and market adoption.*Cross-Functional Collaboration: Partner with product teams across business units to establish a unified company-wide platform strategy and architecture.

Tampa, Fl, Us

Strategic Product Leader with a proven track record of guiding, managing, and mentoring product managers and owners. Leverage creativity and critical thinking to identify and deliver innovative product solutions. Strong project management skills ensure seamless product integration, launch, and change implementation.*Team Leadership: Guide and mentor product managers and owners, fostering a collaborative and high-performing environment.*Product Innovation: Identify and champion imaginative product solutions, driving growth and user satisfaction.*Project Management Expertise: Oversee all aspects of product integration, launch, and change management, ensuring timely and successful delivery.*Cross-Functional Collaboration: Facilitate seamless communication and collaboration across Engineering, Sales, Marketing, Product Development, and Operations.*Change Management: Lead the development, approval, training, and communication of product changes, effectively managing stakeholder expectations and minimizing disruption.*Technical Expertise: Championed the product integration and acquisition of ScreenConnect. Function as the product resource for LabTech and ConnectWise integrations with ScreenConnect.*Strategic Partnership: Collaborate closely with ScreenConnect Solution Strategists to ensure smooth sales and integration between all products within the ConnectWise Business Suite.

Tampa, Fl, Us

• Identify and present innovative and creative product solutions• Project management of all product integration/launches/changes throughout implementation• Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products• Coordinate and build strong working relations with various internal organizations including: Engineering, Sales, Marketing, Product Development and Operations• Lead the development, approval, training and communication of new products/product changes and their associated customer, operational, system and process impacts to the various internal organizations• Responsible for the Product Integration and Acquisition of ScreenConnect• Product Resource for LabTech and ConnectWise for integrations with ScreenConnect• Interact with ScreenConnect Solution Strategists to ensure smooth sales and integrations between all products within the ConnectWise Business Suite

Tampa, Fl, Us

Responsible for building and managing our early adopter Beta Labs Program, ensuring real-world testing aligns with quality objectives within every LabTech product release cycle. Also, focused on identifying product needs and validating technology requirements through all product management listening posts.

Tampa, Fl, Us

-Oversee all product management program management initiatives.-Work closely with development teams within an agile SDLC process to deliver a quality release as it relates market requirements.-Work with QA to manage multiple early adopter beta programs, ensuring high quality feedback from beta testers and inject into product requirements process.-Work closely with product management team to execute long range product strategy, such asplatform approach.

Tampa, Fl, Us

Responsible for team lead dutiesProvide phone and ticket portal support for Labtech partners and potential partnersAssist with both direct software configuration issues and software integration into partnerenvironments in pre and post-sale processCoordinate software support and remediation via GoToMeeting, email and phone sessionsaccording to partner schedule and billable hoursDevelop and improve internal processes for education media delivery, feedback and penetrationDocument all customer interactions using hosted business automation and ticketing software(Connectwise)Replicate customer environments to enable the replication and debugging of customer issuesVerify bugs raised against productsCreate and publish KB articlesAs swing shift and team lead, required to be extremely self-motivated and be creative with troubleshooting inthe absence of Level 4 engineers and management for review of solutions

Clearwater, Fl, Us

Cleaning one beach at a time to protect the locals by removing trash before it harms the ocean’s marine life. 501(c)(3) Nonprofit Organization We are on a Mission to Help keep our Beaches Clean, one beach at a time. We clean one beach at a time. We started with monthly beach cleanups in Dunedin, FL (Causeway Beach). We have moved our efforts across the Tampa Bay area. Ultimately we plan on spreading our cause around Florida and then up the Atlantic Coast. We co-hosted our first cleanup on April 23, 2017 with a local group called Tripping for Charity, having only 8 volunteers. Our most recent cleanup had over 300 volunteers and picked up over 1200 pounds of trash.

Built a clothing brand with a purpose from the ground up. 25% of all proceeds go towards keeping our beaches clean. This includes our own Salty Soul Foundation and many others around the country.

Tampa, Fl, Us

Manage SBS2010 network for 40 plus usersAdminister Exchange 2010 Post OfficeAdminister Samsung Telephone systemDesigned and implemented this company’s migration and transition to Microsoft 365 Cloud including Exchange Online and Sharepoint migration and implementation.Administration of SonicWall router.Support all users and equipment on site and remotely.

Us

Maintain 25 Windows 2000/2003 ServersInstall new systems (pcs and servers)Installed several Exchange Server 2003 / OWA (SSL)Disaster Recovery ( Symantec Backup system )Maintain Off-Site Systems with Replication for DRBlackberry Enterprise ServerConfigure Mac Mail and iPhones with Exchange

Manage a Private Frame Network with 25+ remote locationsOversee the operations of Petroleum-based softwareImplemented LaserFiche (SQL-based)document imaging solution to enhance workflow and create a paperless officeUpgraded entire Frame Network from Motorolla routers to run solely on Cisco RoutersDesigned, Implemented, and Manage corporate-wide network security consisting of PIX Firewall, Trend Micro Viruswall, and VPN Solution

Design and implement new Windows 2000/2003 networks.Upgrade existing Windows NT and Novell networks to a much improved Windows 2000 Active Directory network. Installed new Windows Server 2003 Active Directory networksWorked with Cisco, Linksys, D-link, and 3com switches and routers.

Migrated from Windows NT Domain to Windows 2000 Active Directory Network (26 servers total)Managed Windows NT 4.0, Windows NT 4.0 (Terminal Server Edition), and Novell Netware 4.12 networks.Managed Windows 95, Windows NT Workstation 4.0, and Windows 98 workstations.Maintained connectivity between client and AS400Managed a HP Jet Direct print server. Maintained Office 2000 Professional Edition and all the programs pertaining to it.Experience with servicing Dell desktops and servers, Compaq servers, workstations, and portables.Developed and maintained corporate websites for Dunavant (www.dunavant.com) and AXA Liberty Bowl (www.libertybowl.org)

Serviced all makes and models of Compaq desktops, workstations, portables, and servers, and several other makes and models.Serviced Network printers as well as stand-alone printers.

Bachelor'S Degree, Mis

Product Management Certificate Program, Product Management