Customer Support Specialist
Current- Collaborated with Customer Success Managers to manage clients in regard to hiring, payroll and benefits issues.- Delivered exceptional customer support by utilizing extensive Deel product knowledge and a consultative, empathetic approach to ensure positive customer experiences.- Effectively handled diverse customer queries via voice calls, live chat, email, and social media, demonstrating strong ownership and problem-resolution skills.- Maintained comprehensive records of customer interactions and provided valuable feedback for process optimization.- Specialized in specific account topics to become a subject matter expert and consistently updated knowledge of Deel platform features and changes.- Collaborated with internal teams and business operations to improve workflows and enhance support processes.- Processed customer requests, resolved objections, and efficiently addressed troubleshooting and query resolution within tight deadlines.- Consistently exceeded performance targets in a fast-paced environment through proactive communication and commitment to ongoing training and upskilling.
