LinkedIn is the world's largest professional network with over 1 billion users in more than 200 countries and territories worldwide. Our mission is to connect the world's professionals to make them more productive and successful. The Global Clients Program brings together LinkedIn's largest clients to help them fully leverage LinkedIn unique solutions for a robust talent strategy.As a Senior Customer Success Manager for LinkedIn’s Global Clients Program in APAC – I work closely with LinkedIn's most strategic global clients across Technology, Media, Pharmaceutical, Banking, Consumer Goods and Manufacturing to build and refine their talent strategy. Through holistic conversations, I help my clients identify opportunities of growth and partner closely on a solid success plan for their goals.

Ascenda is a global leader in innovative loyalty solutions and operates premium rewards propositions for major financial services and travel brands worldwide. ——————————————————————————As a partnerships manager, I drive customer success and retention for a global portfolio of international banks, airlines, hotels and e-commerce clients. My responsibilities include:- Develop insights through data analysis and client reviews to drive higher engagement among clients’ loyalty members. - Project manage across markets and functions (tech, product, business, marketing, legal, finance) to onboard new clients onto B2B (Saas) and B2C products. - Pitch new partnerships and manage commercial discussions to align on partnership value proposition. - Develop and coach a team of executives to support the partnerships & marketing team.Notable partners include: Capital One, Brex Bank, HSBC, Standard Chartered, Commwealth Bank Australia, Virgin Australia, TAP Air Portugal, Finnair Plus, Choice Hotels

Carousell is an e-commerce and classifieds mobile marketplace app that enables anyone to start selling. In 2017, Carousell expanded into a full-fledged classifieds app with the focused introduction of the property and cars verticals.As Verticals Marketing Manager for Property, I was part of a 2-men pioneer marketing team in charge of driving the overall growth and strategy of Carousell’s Property marketplace as well as Carousell Pro, a paid subscription app for property agent listers to better manage their listings.My responsibilities cover:- Marketplace category management: (1) growth of property sale and rental listings by agents and home owners and seller success; (2) category traffic and engagement via CRM, in app marketing, strategic partnerships, content and end to end management of online and offline tactical campaigns 3) drive product improvements by communicating on-ground insights to product teams- B2B client/seller engagement and monetization strategies for Carousell Pro, a paid subscription listings management app for property agent super listers. Initiatives managed include sale campaigns, trade shows, new feature launches, seller trainings and social media.- Paid advertising partnerships with property agent clients. Conceptualized and ran in-app marketing campaigns as part of paid partnerships with property agent clients.

Carousell added two new high value verticals Jobs and Services to kick off our monetization strategy in 2017 Feb.As a one man marketing team tasked to grow both new categories, I jumpstarted listing and chat numbers by at least 3x over 10 months.Scope of work included:- Category performance reporting and data analysis - Sourcing for business development opportunities to grow - Direct growth marketing campaigns to potential and existing hirers / recruiters / service providers to increase listing supply. - Regular app content and marketing to potential job seekers and service hirers on the platform to grow demand for the categories. - Supporting data and product teams in building new vertical datasets and product features respectively - Hiring, training and managing a telemarketing outreach team

I help to discover great partners and conceptualize effective collaborations to meet partners’ and Carousell’s business goals.Some brands and organisations I’ve worked with include DBS PayLah!, Airbnb, Asian Television Awards, STGCC, Smartkids Asia, NVPC and The TwentySomething Theatre Festival.

Carousell is a Singapore-based start-up with an international presence. It focuses on building the simplest, mobile-first, peer-to-peer e-commerce marketplace.As Community Manager for Singapore, I take charge of Carousell's community strategy to drive user acquisition and engagement, building a dedicated user community for the app. Singapore is currently Carousell's largest user community.Responsibilities include:- Planning content and editorial strategy and social marketing campaigns in APAC region- Building relationships with potential partners and stakeholders.- Working with partners and community stakeholders to conceptualize and implement various online and offline initiatives to drive user acquisition and re-engagement.- Content creation and curation for all social media platforms (Facebook, Twitter, Instagram, YouTube) and the Carousell app.- Organising regular community events to engage our community on-the-ground, such as quarterly user meet-ups, local schools outreach as well as large scale public events.- Establishing community processes, workflows to further grow and re-engage Carousell's community- Coaching a team of interns within the Singapore Community Team to facilitate community processes.

- Protect user experience via great customer support for Singapore and global markets including US, UK and Malaysia. No user gets left behind!- Provide on ground feedback and insights to the team to eliminate user pain points and inform on product roadmap. - Support offline Carousell community expansion events such as community meet-ups and promotional flea markets.

BizEquity is the world's largest provider of business valuations for businesses and their advisors. An up and coming SAAS company with offices in US, UK and Singapore, it seeks to democratize business valuations for all through its innovative, cost-effective cloud-based solution.- Worked in a lean team of 5 and assisted in multiple functions including media relations, hiring, administration, trade-shows sourcing and award nominations. - Helped to land BizEquity a spot as one of 50 best Financial Technology firms at the FinovateFall Conference 2013 NYC. - Created firm’s customer follow-up strategy from scratch and implemented site’s live chat system- Designed marketing materials that were presented to potential partners and clients such as World Bank’s International Financial Corporation, InfoGroup and Mastercard.

Reactor is a youth entrepreneur hub committed to cultivating the galaxy's best young founders.- Developed new course activities and created set of standards, protocols and materials for the development of new trainers. - Facilitated entrepreneurship workshops for youths, such as the Business Leaders Programme at Raffles Institution- Strengthened sales and networking efforts in schools and youth communities.

StarHub is a fully-integrated info-communications company in Singapore. The International and Wholesale Services department oversees the trading of network coverage between various local and overseas telco providers.- Shadowed various sales managers at team and client meetings- Facilitated Work Order Processing- Organized department networking events such as the Annual Starhub International Networking session.

The NUS Bizad Club is the main student faculty club of the NUS Business School, dedicated to improving student life and welfare for the students of the NUS Business school. As the Alumni Relations Director, I represented my club in working together with the various Alumni organisations to spearhead events and initiatives, targeted at strengthening Alumni - student ties for the business school.- Managed communications and established strong ties between the club and various NUS Alumni organisations e.g. NUS Business School Alumni, NUS Global Alumni Network Office.- Led a team of 8 in organising various student and alumni events such as CEO Unplugged talk series, Alumni Luncheons, Wine Appreciation Night, Business School Alumni Recruitment Drive, School tours for Alumni Members.- Designed pre and post publicity materials e.g. posters, leaflets, programme booklets and articles.- Planned and executed publicity to the wider student body.

- Scored Full Distinction in Training on Income Tax and Tax Clearance by the Inland Revenue Authority of Singapore- Managed tax clearance enquiries by mainly employers, foreign tax payers and tax agents on the public helpline - Was awarded letters of compliment for excellent service on 2 occasions

- Promoted high tech foot insoles at various trade fairs- Overachieved individual sales target

- Promoted high-end Bilingual electronic dictionaries at the Singapore World Book Fair - Exceeded sales target and was rewarded with bonus for outstanding performance- Received letter of commendation and offer from Besta Sales