•Managing service supply chain and Business ops activities for APAC countries, with special focus on SPA and India.•Maintaining effective working relationships with regional transport and 3PL providers and Spare Parts Managers•Data Analytics for decision making on consolidated the vendor base quality cost improvement in all 12 APAC countries.•Identify and Implementing SDP (Saving Deployment Program) with all stake holders for Saving in Freight (Domestic/International), Warehouse, Repair, and IA (Inventory Adjustment)•Data Analytics for regional and in country 3PL freight and warehousing providers for APAC service operations and negotiating service level agreements.•Design Standard Operating Procedures and contracts for each of the providers successfully reducing the cost of these services

• Leading warehouse activity such as receipt, storage, Retrieval, issues, record keeping, 5’s, Team management etc.• Working Closely with HR to arrange manpower, admin and other IR related activities inside and outside plant warehouse.• Prepare the Operational SOP get it verified from Quality team and get it approved by BU head. • Working closely with Production Planner and ensure material is available as per sales and operation plan to meet sales, ensuring production target achieved, proactively reporting of any short material, near expiry material, and scrap, and put control over excess material and get it consumed before it expires.• Working closely with Procurement team for critical inventory, receiving and dispatches of material from and to warehouse and from supplier.• Responsible for maintaining inventory level in Finish good warehouse, Raw material /Packing Material warehouse.• Rate rationalization, Vendor management, Preparing the LOI for transportation movement, get it vetting vetted by legal, Taking approval from DGM SCM, arrangement of Primary and secondary movement of material for PAN India Location.• Accomplish KPI as identified by Management.• Goal setting for team, performance review and career development of team.• Ensure Safety standards are maintain at all levels• Ensure Security arrangement made in accordance to standards in warehouse• Assist and coordinate with Legal department for approval of FSSAI License, FDA license for sites.• Assist Quality team for achieving certification of quality standards, such as ISO, HALAAL for export, etc.• Driving Cost reduction program reducing Warehouse and Freight cost.• Ensure culture is maintained for continuous improvement and Kaizen• Drive the Project of Roll out operation..• Ensure Budgetary numbers are prepared well and vetted by top management, and ensure numbers are met through out year.

Warehouse Management: Managing warehouse activities like Timely & Accurately Sanity Check, Segregation of Material, Receiving in system (D2S) Timely and Accurately Pick, Pack and dispatch (P2D), Ensure Zero Breach, Prioritisation Cut off Plan, No Miss shipment & Ensure control over logistics and Packing material arrangements; ensuring proper & safe storage of goods, No or Minimum Pilferages, meeting and exceeding operational goals, timely and effective management & utilisation of space. Maintaining all records of the department as per norms and ensuring compliance to SOPs for efficient material management at warehousing locations; Materials/Stock Management: Create and execute a robust program to maximize throughput, minimize risk and enable multiple vendor relationships. Maintaining the stock of material without any variance by conducting stock verification, reconciliation, audits and documentation.Inventory Management/MIS: Controlling excess stock, slow moving items & ageing and keeping a check on inventory. Preparing & analysing monthly reports and presenting the same to the management on a daily/monthly basis.Manpower Management: Creating a dynamic environment that motivates high performance amongst team members; organising on-the-job trainings for the workforce to enhance their skills. Appointing and Allocating & managing staff resources according to changing needs and ensuring overall safety, quality, performance and customer experience of the shift by implementing & sharing best practices.Quality and Compliance Management: Adherence of Quality Guidelines and plan for improving the same along with in house quality circle, 5’s, Lean program, structured problem solution should be involved end to end following guidelines and procedures as per companies norms.

Warehouse operation ManagementTotal Order and Service ManagementDistribution Management- Planning (Primary and Secondary Movement), Sourcing, Routing, Safety and Compliance of VehicleProject Management- Warehouse Project Management in terms of Expansion and TransitionSOP Designing, Revision and Implementation and controlMaterial Requirement Planning and Inventory ManagementCustomer Relationship and Business DevelopmentProfitability ManagementProcurement ManagementAgreement and Risk management

• Responsible for smooth All Warehousing Activities (Inbound, Outbound, Inventory).• Distribution Planning for Primary & Secondary movements, looking after compliance and safety norms adherence.• Tracking placement of vehicles and ensure on time deliveries.• Communication and Co-ordination with Branches/Divisions/warehouses for timely delivery.• Ensuring Order Executions as per SLA, agreed KPI.• Ensuring timely and accurate service billing to customers, and receivables tracking.• SOP updating in line with customer and business requirements. • Handling procurement activity, ensuring the processes and vendor management. • Developing New Vendors as per new requirement including transporters.• Maintenance of vendor database, vendor comparative statements. • Preparing Vendor Capacity Utilization Reports.• Negotiating with suppliers for quality, cost, & deliveries.• Processing PO, checking vendor’s bills & payments to vendor as per agreed terms & conditions.• Communication and Co-ordination with Legal/Finance/ Marketing/ERP team.• Ensuring operations as per the SOP, ISO processes and agreed KPI norms. • Preparing, analyzing & presenting various MIS Reports related to Sales, Warehouse Performance, Distribution performance, Inventory Reports and Cost Matrix etc.

 Preparing the Domestic dispatch planning one day in advance. Preparation of export dispatches planning and related documents. Providing inputs to customer service department for preparing orders. Getting work done from lab team regarding allotment of batch no's, clearance from QA, OBD clearance & issuing of analysis report. Getting work done from production team regarding production booking of order. Arranging the Vehicles to dispatch the material which is according to orders received. Preparation of loading instruction sheet and forward the same to warehouse for loading the material according customer orders and vehicle availability. As soon as the vehicles loaded by the warehouse checking the whether vehicle is load as per the instruction or not and finally preparing of the documents. Preparing the Tax invoice, customer invoice, ARE 1. etc. Ensuring the proper endorsement from the excise officers Arranging required road permit forms filled and sent with vehicle properly  Ensuring proper sealing of export containers and ISO tanks. Tracking the final delivery to the customers for proctor and gamble. Preparing MIS. Preparation of Cost of Poor quality report and presenting the same to management.

Account assigned TATA sky (E-retail), ZTE (Reverse and Forward Logistics), Sagem Technologies (Reverse and Forward Logistics), Maxx Mobile, Bright Telecom.A) Planning & Execution:- • Planning of order cycle and associated information system• Analyzing data to monitor performance and plan improvement • Monitoring quality, quantity, cost and efficiency of movement and storage of goods• Analyzing logistical problems and producing new solution.B) Management Reporting:- i) Daily MIS:-• Updating sales registers with Lr no., Lr date, and Actual delivery date.• List of pending orders report state and city wise.• Recharge voucher issued report state and city wise• Return sales order report.• Stock report tracker.• Daily TAT report.• Escalation tracker.• Customer complaints and Action tracker.ii) Weekly MIS:-• Weekly Overall performance report of all states and cities to be presented to Management.• Performance report to be shared with Customer.iii) Monthly MIS:-• Bills and receivable MIS after bills submitted by Finance every month.• Monthly Review of all accounts to be presented to the CEO, CFO and Supply chain Head.C) Customer Relationship Management:- • Manage the customer expectation regarding business.• Building relationship with customer and resolving escalations as fast as possible.D) Financial Management:- • Preparation of account cost matrix.• Submission of bills and follow up for payment from customers on time• Checking advance payment status and approve given to the finance to raise orders.E) Roll out operation:-• Coordination with SCM head for New Clients requirement.• Infrastructure requirements.• Legal compliance requirements.• Co-ordination with ERP team for starting new operation.