Jill Hook Email & Phone Number

Louisville, Ky

I coordinate the Youth & Family Reunification Program within the Migration and Refugee Services department. This includes supervising two Youth & Family Reunification Caseworkers and a Migrant Services Specialist, developing community partner connections and resources, and completing administrative projects for the Assistant Director.

Middletown, Ky

• Lead teams of employees and delegate tasks to meet deadlines at catering events• Take initiative to deliver excellent customer service at all times

Louisville, Kentucky, United States

• Develop leads, schedule appointments, establish rapport, educate clients & close• Market & upsell appropriate home and auto products and services• Resolve customer questions, payments, policy changes & cases

Louisville, Kentucky

- answer phones on multi-line system (English & Spanish) - welcome and assist clients with paperwork - scan mail & documents and electronically file - set up and manage video conferences - data entry, physical & electronic filing - retrieve case information from legal software to assist attorneys & paralegals - Utilize Aderant Total Office, Microsoft Outlook, Word - Review client documentation for completeness, accuracy - establish new case files

Louisville, Ky

I handled a variety of Receivables Operations functions centered on the processing of data and documentation including documentation review, document handling, document preparation, document processing, transaction processing, remittance processing, and data entry. This role involved the physical and electronic handling of information. Responsibilities included: Document preparation & processing at J.P.Morgan lockbox facilityPerforming data entry including Alpha NumericSorting,… Show more I handled a variety of Receivables Operations functions centered on the processing of data and documentation including documentation review, document handling, document preparation, document processing, transaction processing, remittance processing, and data entry. This role involved the physical and electronic handling of information. Responsibilities included: Document preparation & processing at J.P.Morgan lockbox facilityPerforming data entry including Alpha NumericSorting, filing, and distributing work, including electronic files, if applicableUploading/downloading information to/from systemsProcessing/reviewing transactionsMaintaining site productivity and quality standards while following Standard Operating ProceduresConducting basic researchRemittance processingLogging, filing, balancing workflowTraining & directing new peak season employeesMet daily deadlines Show less

Louisville, Ky

This temporary position led to working directly for JP Morgan.I handled a variety of Receivables Operations functions centered on the processing of data and documentation including documentation review, document handling, document preparation, document processing, transaction processing, remittance processing, and data entry. This role involved the physical and electronic handling of information. As a Data & Document Preparation Processor, my responsibilities included:Data entry… Show more This temporary position led to working directly for JP Morgan.I handled a variety of Receivables Operations functions centered on the processing of data and documentation including documentation review, document handling, document preparation, document processing, transaction processing, remittance processing, and data entry. This role involved the physical and electronic handling of information. As a Data & Document Preparation Processor, my responsibilities included:Data entry including Alpha Numeric Sorting, filing, and distributing work, including electronic files, if applicableReviewing incoming documentation/work files\Uploading/downloading information to/from systemsProcessing/reviewing transactionsMaintaining site productivity and quality standards while following Standard Operating ProceduresConducting basic researchRemittance processingWork within the client defined processing guidelinesLogging incoming work, training and supervising temporary personnel Met daily deadlines Show less

Louisville, Kentucky Area

Built and managed Estate and Moving Sale CompanyConducted 25 quality estate sales, preparing homes for saleDeveloped rapid rapport with potential clientsWrote and revised contractsSold the concept with resulting contract signingsNetworked with realtors, service contractors, etc.Advertised for and hired contract workers, scheduled and managed 4-17 people per saleTransformed homes to create a boutique setting for selling the contents to the walls in preparation for the… Show more Built and managed Estate and Moving Sale CompanyConducted 25 quality estate sales, preparing homes for saleDeveloped rapid rapport with potential clientsWrote and revised contractsSold the concept with resulting contract signingsNetworked with realtors, service contractors, etc.Advertised for and hired contract workers, scheduled and managed 4-17 people per saleTransformed homes to create a boutique setting for selling the contents to the walls in preparation for the sale of the homeAdvertised, marketed and conducted multi-day sale eventsDelivered excellent customer service to homeowners and customersDeveloped and communicated regularly with customer base through Cobalt & Daffodil Liquidations facebook page, emails & friendly customer service in person Show less

Louisville, Kentucky Area

Assisted and accompanied people who needed advocation in care facilities, help going out and about, etc.

Fisherville, Ky

Led classes for students & their parentsTaught new material, Taught English Grammar, Mathematics, Anatomy, Biology, Latin, World Geography, and Literature. Practiced classroom management

Louisville, Ky

Taught Spanish classes in a K-8 school setting, adapting curriculum, using class management, testing, grading.

Louisville, Ky

Substitute taught in public school classrooms in a variety of schools and grades.

Bachelor'S Degree

Completed 2 Trimesters Of Full Time Study, Spanish Language

Full time Spanish language and culture immersion and coursework.