Jill Pollander Email & Phone Number

United States

Leadership role, providing strategic and operational acumen for NORD’s multifaceted, advocacy oriented Patient Support Services, Information & Resource Services and Clinical Trial Support division. Developing and implementing impactful, compliant, alliances across advocacy organizations, foundations, industry, and stakeholder space. Leveraging technology and innovative solutions to create optimum patient/client experience.➤ Demonstrating strategic and operational insight while liaising with multifaceted advocacy stakeholders: patient and patient advocacy organizations, pharma, life sciences, and research support organizations.➤ Business and revenue growth 8-15% annually. ➤ Collaborative partner and resource for pharma best practices for compliant, innovative, responsive patient support and access programs. ➤ Spearheaded technology-driven solutions to create seamless patient experiences and improve engagement across diverse rare disease programs. Optimized Communication Center performance and service delivery including development and launch of Patient Portal and enhancement of RareCare platform and application.➤ Development of regulatorily compliant, and innovative programs and services. Administration diverse rare disease program portfolio of support programs including needs assessment, design, implementation, evaluation and access optimization.➤ Recruited, developed, grew (and retained) high performing team that consistently meets and exceeds KPIs.

New York City Metropolitan Area

Recruited to lead, streamline, and develop NORD’s customer-centric Patient Assistance and Support Service programs serving 10,000+ patients annually. ➤ Optimized performance through development and execution of comprehensive technology enhancement and innovation strategy and roadmap. ➤ Expanded services developed and launched the Information & Resource Services team and responsive, concierge-level assistance programs for patients, their families, and caregivers.➤ Enriched patient and caregiver experience by launching a Communication Center from RFP to performance optimization, handling 69,000 calls and 66,000 emails annually.

White Plains, New York

Promoted to a crucial role in provider services as liaison for health care professionals seeking professional liability (medical malpractice) insurance and risk management/risk mitigation strategies. Leveraged technology to improve customer engagement and customer retention. ➤ Grew client base 75%, leading risk management education, client management and business development for the 3rd largest medical malpractice insurer in New York state.➤ Leveraged technology to automate enrollment processes and development of online FAQs. ➤ Achieved 98% customer retention by automating enrollment and re-enrollment processes with in- depth FAQs online for the most sought information.

New York City Metropolitan Area

Promoted in just 3 years to a key role liaising with healthcare providers and the Underwriting team.

New York City Metropolitan Area

Recruited as a high-potential candidate to replace the director upon retirement.

New York City Metropolitan Area

Developed a vibrant consulting practice based on nationwide reputation in the newly emerging field of pain management and palliative care. Worked with long-term care facilities to develop best practice programs and services. Educated and trained pharmaceutical sales and commercialization teams on business response and leveraging this specialty market. Performed medical, legal and compliance reviews for select clients. ➤ Developed Joint Commission standards on long-term care pain management as advisor and authority on nursing. ➤ Partnered with pharma commercialization and launch teams in design & implementation of compliant advocacy outreach.➤ Published and lectured extensively on chronic pain management and palliative care in underserved populations, (see resume addendum for complete list) as an educator.➤ Authored Gerontologic Pain management curriculum for nursing certification. ----------Clinical background as an RN; experience developing programs for Monroe College and Berkeley College.

Master Of Science In Nursing - Msn, Nursing Science

Bachelor Of Science In Nursing - Bsn, Registered Nursing/Registered Nurse

Bachelor Of Science - Bs, Nursing