Jill Hanson Email & Phone Number

Asheville, North Carolina Area

• Promoted in 2014 to lead and manage a 55-person team with 4 direct reports to ensure the success and flow of Food Sourcing, Operations, Agency Relations, and Programs.• Achieved a 105% increase in pounds distributed and improved inventory accuracy to 99% through the creation of SOPs for Food Sourcing and Operations.• Led the Operations team through the creation and implementation of new food safety standards and a new inventory software. • Fostered a data-driven approach to agency tiering and capacity building.• Championed a neighbor-centric approach to agency partnership.• Grew program offerings by 50%, collaborating to develop new programs such as Nutrition, Mobile Pantry, and Community Collaborations.• Managed the design, construction, and implementation for a $3.4M facility renovation, resulting in a 171% increase in cooler capacity and 400% increase in freezer capacity. • Directed 4 teams through shifting priorities and challenges due to the COVID-19 pandemic, including the development of a phased emergency plan. • Monitored and tracked a budget of $25M+ that included all facility and fleet maintenance.

Asheville, North Carolina, United States

• Led a team of 30 by increasing operational efficiencies that resulted in higher customer satisfaction and productivity and better process documentation. • Developed productivity standards for different operation areas.• Increased inventory accuracy to 97% by improving inventory standards and knowledge base with the entire operations staff. • Served as a project manager for the design phase for building renovations.

Procured all bottling and packaging supplies for a 24-hour juice production line, maintained supply levels for efficient production and workflow, and created vendor analysis and feedback that resulted in strengthened vendor relationships.

Panama City Beach, Florida, United States

Managed the operational activities for a condo rental company with 100+ units, improving operational turnover time by 25%, customer satisfaction by 30%, and employee satisfaction and retention by 15%.

Supervised all operational activities (receiving, shipping, inventory, manufacturing) and led a team of 509 for a sports trading card and memorabilia company; enhanced SOPs, increased customer satisfaction, and improved inventory accuracy.

Maintained financial records and data, ran detailed reports, and managed billing and accounting activities for a small restaurant of 5-10 employees.

Directed receiving, pricing, and distribution of merchandise for 2 professional sports teams; created the first SOP for the company and developed and fostered a team approach that remained key in achieving success.

Scored among the highest in team member satisfaction within the facility among 300 staff, boosted efficiency and safety through new processes, and led the team in accomplishing strategic objectives in pricing, receiving, and storage.