Jill Hanson Email & Phone Number

Stoughton, Wi, Us

● Engaged with owner of fitness facility to establish a strategic plan for 2023, optimize operations and increase revenue which resulted in a 15% of gross sales in Q1.● Engaged with B2B professional services provider to create a 5-year strategic plan, establish a company-wide IT portfolio prioritization process for 3-year execution and lead organizational change management activities.● Engaged with technology equipment manufacturer to enhance IT operations and organizational design in preparation for anticipated retail sales growth in 2024-2025. Also enhancing enterprise resource planning in an agile environment.

Madison, Wi, Us

Internal consultant leveraged in multiple interim leadership positions at Director level that were critical to the success of a 3-phase, $100M transformational technology program the replaced nearly all core customer systems. Director – IT Administration: ● Led 10 person PMO, reduced complexity across processes and removed barriers for successful project execution up to 50 concurrent project throughput to maximize benefits realization. ● Duties similar to Deputy CIO; IT process owner and budget management support for CIO● Assigned to CEO to coordinate a portfolio of 20+ strategic energy projects at Officer level● Led efforts to establish an agile production support organization for the suite of new products; worked with vendor and internal technical staff to establish operational plan ● Collaborated with vendor to create SOWs outlining multi-million dollar deal procuring outsourced production support for suite of new productsDirector – Enterprise Systems: Led Enterprise Systems department, a 30-person application development team within IT for 6 months due to retirement.Director – Business Process Support: Led the Customer Services Division (~70 people) for the year surrounding the go-live of a suite of new products, including a customer information system (Oracle C2M), payment vendor (Paymentus), bill print services (Utilitec), marketing platform (Oracle CX) due to retirement.Director – HR Business Partner: Filled HR Business Partner role during launch of CIS planning to align in-house resources and contractors with program needs. Created 45 job descriptions, 15 training plans, organizational charts and other HR plans needed to organize the program team for personal growth and development.

● Led “AnchorBank side” team of operational experts to operationally integrate AnchorBank into the Old National Bank processes and systems. Led 8 primary core teams and 15 sub-committees through on time delivery, despite reasonable employee engagement and attrition challenges throughout the duration of the M&A activity. Included front-end (retail and customer experience) and back-end (IT applications and infrastructure) processes● Established enterprise-level PMO working directly with COO to centralize status reporting, monitoring, budget tracking, resourcing and portfolio management for a $20MM portfolio● Completed operational project leading 25 team members to standardize documentation over 12 months touching approximately 2,900 loan files and 1,600 credit files to achieve regulatory compliance and gain credibility among potential investors● Completed 2 implementation projects and 3 software selections for corporate systems● Redesigned processes for REO Department including partial outsourcing of property management and broker management for $100MM portfolio. Conducted system transition and training with 10 team members over 6 months● Co-facilitated 2 process workshops involving the Commercial Bank and the Mortgage Lending division to assess efficiency opportunities. Completed full analysis of division operations, delivered prioritized and summarized list of opportunities to resolve over 300 pain points.

● Completed multiple process improvement projects for various clients● Completed process documentation deliverables through a combination of interviews and process observation

Middleton, Wi, Us

● Acted as lead project manager for 10 simultaneous clients with 6 active projects● Managed team of five analysts and was responsible for their personal & professional development, ensured compliance with company policies ● Lead Implementation Project Team(s) on client software assessments to determine project scope and customer needs● Provided support and guides daily activities on each project and serves as a point of escalation for both customers and WTS employees. ● Created and managed project budgets and maintain project timelines for Analyst and Development Staff.

Chicago, Il, Us

Project Manager for a Wisconsin-Based Gas & Electric Utility Company● Managed a six-person client team in the execution of a HR/ Payroll system upgrade● Coordinated and tracking status reporting, issue management, and enhancement requests related to the recently installed HR/Payroll system● Managed a five-person team during configuration activities for upcoming time-entry system implementationAssociate Project Manager for the Office of Indiana Secretary of State● Supported fixed-fee budget management for a $1.5M system implementation project and provided oversight for consistent quality assurance review and record retention● Prepared, executed, and documented user acceptance testing and led the creation, distribution, and maintenance of Statewide standard operating procedure documents related to system functionality requiring legal clarification● Facilitated requirements gathering sessions with end users and project sponsors and is familiar with the coordination of statutory requirements into system design and documentation● Managed, developed, and disseminated key stakeholder communication on all levels within the projectAnalyst for a Wisconsin Based Motorcycle Accessory Manufacturer● Conducted benchmarking study to evaluate client’s inventory turns relative to manufacturers of similar size and geographic location● Prepared a summary report displaying benchmarking study results and recommendations to increase turns

Dodgeville, Wi, Us

● Provided daily support to senior planner of two product categories by planning SKUs for upcoming seasons● Collaborated with supply team to make preseason commitments to overseas vendors while maximizing fulfillment and safety stock risk● Analyzed current sales trends to determine inventory plan of action, such as promotion of overstocked items● Completed assorted projects to evaluate the effectiveness of various creative print media strategies● Prepared proposal for customer acquisition recommendation that was presented to the executive board

Milwaukee, Wi, Us

● Managed $2.5 million in annual inventory and collaborated with 9 suppliers● Forecasted, planned and purchased over 90 SKUs for decorative accessory unit● Coordinated supplier product development to parallel engineering, packaging and design priorities within HD● Promoted quality standards by providing suppliers with monthly performance evaluations and improvement suggestions● Managed a new single-product launch at a Wisconsin-based motorcycle manufacturer

Master Of Business Administration (Mba), Area Of Emphasis: Finance

Bba, Marketing, Operations And Technology Management, Emphasis In Supply Chain Management

Education record