Jillian Schell Email & Phone Number

Castle Rock, Co, Us

Apopka, Florida, United States

Denver, Colorado

• Provide administrative support to Panel Management• Primarily responsible for recruiting fee appraisers for panel membership as well as for individual complex and “special case” appraisals.• Identify prospects• Verify appraiser qualifications and competency• Obtain and process all documentation needed for compliance standards• Integrated appraisers into Wells Fargo RVS’s established systems and procedures

Highlands Ranch, Colorado

● Received and prioritized loans from client and distributed to underwriters● Monitored Underwriter workflow to ensure Service Level Agreements met● Managed Underwriter productivity statistics and reports● Daily productivity conference calls with client

Broomfield, Colorado

● Received and prioritized loans from client and distributed to underwriters● Monitored Underwriter workflow to ensure Service Level Agreements met● Managed Underwriter productivity statistics and reports● Daily productivity conference calls with client● Coordinator for Client Altered File Project● Coordinator for Dodd Frank Project● Coordinator for 4506-T Processing Project● Coordinator for Hardship Affidavit/Government Monitoring Information Project● Managed and distributed loans to be worked● Trained and assisted team members on Special Projects● Performed Quality Control for all Special Projects● Performed reporting to client for all Special Projects● Data Input of Government Modification files● Assisted with Client Altered File Project automation● Answered questions from Data Entry team ● Assisted in training new Data Entry team members● Assisted supervisor in assessing team member strengths and areas of improvement● Performed Quality Control for Hardship Affidavit and Government Monitoring project● Assisted with internal database deployments● Researched and processed incoming customer-related E-faxes ● Input files completed by Mortgage Specialists into ULS database● Input client information for Hardship Affidavit and Government Monitoring project

Denver, Colorado

● Processed orders for general accounts as well as multiple high profile accounts● Head of e-fax order processing● Answered and directed multi-line phones● Assisted customers over the phone and via email● Assisted in training of the customer service department● Daily use of Profit 21 and Stan Pak operating systems.

Arvada, Colorado

● Answered and directed phone calls (10 line phone)● Processed incoming and outgoing mail● Greeted and assisted customers in person as well as over the phone● Scheduled appointments● Began learning and assisting with filing financial documents

Denver, Colorado

● Customer Service● Answered and directed phone calls (5 line phone)● Processed incoming and outgoing mail● Greeted and assisted customers in person as well as over the phone● Filing● Scheduled jobs and appointments● Created estimates, work orders and invoices● Ordered parts● Working knowledge of the ADP invoicing system● Responsible for opening and closing shop● Assigned jobs, and Supervised 6 Mechanics.