Jill Fischer Email & Phone Number

Washtenaw County, Michigan, United States

• Stepped up to assist new management team with new CSM hire onboarding as a legacy team member
• Worked on various operations initiatives on behalf of the team in the absence of an Operations Manager
• Ensure customers achieve success via 4 products: OnCommand Insight, Cloud Insights, Cloud Volumes ONTAP & SaaS Backup
• Currently covers all of Canada
• Facilitate regular meetings with customers to determine product goals & create long-term action plans
• Coordinate trainings & professional services using excellent attention to detail & best practices

Okemos, MI

• Processed subscriber forms & submitted changes
• Verified, entered, & updated agent information into relevant applications
• Entered eligibility records into the system to process, update & correct file information
• Retrieved & reconciled information in files when rejected by the system
• Determined whether inaccurate data should be updated, routed or adjudicated
• Accesses various software programs & summarized information for various reports

East Lansing, MI

• Assisted guests with any accommodations, including check in/out
• Solely responsible for managing entire hotel past General Manager's hours
• Ensured guest safety, satisfaction & provided hotel communications as needed
• Prepared customer invoices, receipts & entered all information accurately into booking system

Okemos, MI

• Led new account development efforts & established efficient account management operations
• Exhibited attention to detail in all aspects of the customer experience
• Displayed personalized customer options to meet their travel goals
• Collaborated with business partners to present final products
• Presented travel packages with high-energy, which aided in my success
• On-site representative for large customer repeat sales

Okemos, MI

• Assist the lead sales representative with client management duties
• Review travel options with clients, produce quotes, follow up to close sales & collect payment
• Track client communications & feedback to ensure high-quality customer satisfaction
• Produce reports & provide agency ownership with regular updates

Bachelor'S Degree, Communication, General

Study Abroad Program, Spanish Language

I studied Spanish for one month in Spain while on a program through MSU. While there, I stayed with a host family and greatly strengthened.