Empowering associates to strategically engage our members in progressing health & wellness awareness and engagement, while partnering with our clients to implement cost effective, proactive health benefit solutions

Responsible for the retention and growth of Humana's Illinois large group business. Exceeded 2014 retention goals and projected to exceed 2015 goals.Primary focus is on developing and executing market strategies to maintain customer satisfaction and generate growth. Currently leading team of Client Executives managing complex, highly customized clients.

Account Executive for Key Accounts team.Implemented and managed highly complex 1000+ ASO accounts. Partnered with hospital clients on benefit plan design and network strategy. Provided ongoing data assessment and recommendations to aide clients in achieving most cost effective customized plan, network designs and utilization trend.

Established contract modeling center of excellence in revenue cycle management healthcare consulting firm. Hired, trained, and managed team of associates responsible for payor-specific contract interpretation and translation of payment terms into proprietary software, generating expected reimbursement as a baseline for payor analysis.

Managed network relations for Illinois and Iowa. Responsible for team of Analysts and Specialists who managed contract terms, demographics and the claim adjudication process for physician groups and IPAs within the Chicago market.

Managed offshore operations of Network Operations team in India. Responsible for implementing processes offshore in parallel to internal process developments. Worked with India managment team to provide oversight on production, quality, and profitability of over 250 external associates.