Jim Cavanaugh Email & Phone Number

Scottsdale, Arizona

Scottsdale, Arizona

Inspire Downtown Scottsdale Condos

Arizona

Phoenix, Arizona Area

Led efforts to identify, target, and procure new business accounts spanning multiple industries (insurance, construction, municipalities, and private sector) throughout AZ, CO, NM, and UT. Promoted business-to-business sales of fire and forensic engineering investigations and consultations, as well as environmental service. Solidified relations with existing accounts through proactive rebuilding of partnerships and reintroduction of business services. Interacted with clients through telephone calls, in-person meetings, seminar exhibits, and presentations. Developed mutually-beneficial relations with diverse clientele ranging from insurance executives and key decision makers to branch managers, adjusters, risk managers, and attorneys.Selected Contributions:Initiated profitable alliances with new business accounts and promoted renewed relations with existing clients; attained month-over-month sales revenue growth of approximately 7%.Developed Standard Operating Procedures (SOP) for Phoenix branch staff of Fire Investigators and Engineers; collaborated with District Manager to implement strategies focused on attaining maximum performance metrics in sales, staffing, and health / growth of branch.

/ SIU & Program Management (2005 to 2007)Commanded SIU and Program Management initiatives with responsibilities rapidly evolving into cross-functional areas of business development, operations, and account management. Refocused unit efforts on performance goals-growing revenue through existing account expansion, superior local service, and new customer acquisition. Closed national contracts on full service models. Supervised 8-member account management team. Selected Contributions:Held numerous leadership positions, e.g. served on Corporate Senior Management team and played pivotal role in development and integration of the World Class Fraud Mitigation Program.Conducted in-person anti-fraud training sessions and designed online fraud training for contractual partners with audiences consisting of small and large (100+) groups of individuals. Transformed selected staff to become investigative consultants, empowering to conduct anti-fraud training, review claim files / outcomes, and prepare ROI analysis based on current and historical trends.

Directed Special Investigations Unit (SIU), overseeing 32 direct / indirect reports consisting of 7 regional SIU managers and 25 associated staff. Analyzed department functionality and initiated improvements across a broad spectrum of performance areas to achieve maximum results with minimal resource allocation. Oversaw budget and met financial targets. Ensured compliance with government regulations; submitted all fraud compliance reports and/or fraud plans. Selected Contributions:Developed and implemented numerous performance and revenue enhancing initiatives throughout unit, including Best Practices, SOP, staffing model, audit process / proficiency-based compensation program, and fraud detection software platform.Created SIU Field Operation Model to enhance existing model of inside desk investigators and managers.

Managed in-house and outsource investigation branch for a major provider of claims management solutions with accounts encompassing other TPAs, Insurance Carriers, SIUs, and self-insured entities. Directed West Regional Territory consisting; and HI. Oversaw P&L, staff production quality, sales and marketing, and regional financial growth and profitability. Ensured effective development of new prospects and clients while maintaining existing account satisfaction. Developed and conducted fraud training sessions. Oversaw 21 team members. Selected Contribution:Consistently achieved performance metrics and operational targets; expanded revenue and pre-tax margin in region from 3% to 21%.Established one-point-of-contact program with AIG requiring integration and management of associated Crawford & Company business units; acquisition resulted in $1.1M in new business revenue.MMI

Supervised 10 staff investigators and all case assignments from insurance companies and private enterprise. Determined staff requirements and initiated recruitment strategies. Scheduled daily staffing activities. Provided ongoing consultation and investigative guidance to claim adjusters.

Ba, Political Science

Bachelor Of Arts, Political Science

Casualty Represented Workshop ALLSTATE INSURANCE COMPANY IRG Special Investigation Unit School John Reid Interview & Interrogation