• Implemented marketing strategies for stand-alone, fully integrated staffing company providing solutions to meet demands of the information technology industry• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit• Established relationships with key decision-makers within customer's organization to promote growth and retention• Compiled product, market and customer data to forecast accurate sales and profit numbers• Applied strategic negotiation and closing skills to bring in 50 new accounts over 3 months• Identify and pursue Federal, State and Local Government contract opportunities

• Oversee title search and examination production• Manage pipeline of residential and timeshare foreclosures • Ensure that deadlines, quality standards, and client expectations are met  • Maintain close relationships with clients • Implement key metrics to production and maintain system of reporting• Monitor vendor performance

• Manage title search and examination production• Delegate tasks and manage workflow • Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity• Drive problem solving activities and make informed decisions to ensure products are of high quality, low cost, and meet turnaround time service level agreements• Liaise with offshore groups, monitoring production and measuring performance against metrics • Accountable to management to ensure appropriate use of financial resources• Provide regular status updates and reports to executive leadership

• Manage title search, examination, policy production and recording teams• Implement and maintain Resware workflows and processes• Hire, train, coach, evaluate and mentor team members• Build and maintain relationships with title search vendors and contractors• Authorized signatory for title insurance policies, closing statements and disclosures• Participate in client engagement, new client on-boarding and training• Assist with projects• Monitor budget and P&L

• Manage the daily activity of the foreclosure and closing title search, examination, resolution and FHA and VA claims teams• Recruit, train, coach, mentor and evaluate staff• Implement key metrics to production and monitor system of reporting• Ensure compliance of all policies and procedures• Provide the development and delivery of comprehensive initiatives and quality assurance• Liaise with attorneys and business support teams• Participate in client engagement, new client on-boarding and training• Monitor budget and P&L

• Oversee the daily activity of the title search and examination teams • Supervise and mentor title search and examination teams • Review processes and procedures to improve the overall effectiveness and efficiency of the title teams• Develop and implement training programs• Provide support to closing and resolution teams in evaluating and clearing complex title issues• Assign and delegate work• Monitor and drive production levels and ensure goals are achieved in accordance with the business unit objectives

Duties related to pre-closing, closing and seller-representation Prepare, review and approve deeds, closing packages and preliminary title commitmentsResolution of subgrade real estate titlesPrepare and monitor title claimsPerfect mobile home titles Abstract real estate title documents and Georgia Department of Motor Vehicle recordsAssist Managing Attorney with audits and other quality control initiativesCoordinate litigation and other judicial mattersAttend continuing education seminars and conventionsCoordinate inspections, surveys and appraisals

Oversee title and closing operations for Tennessee, North Carolina and South CarolinaManage pipeline and resolutions, timelines, KPIs and client expectationsPrepare and monitor title insurance claimsReview and approve preliminary title commitments, closing packages and deedsCoordinate inspections, surveys and appraisals

Oversee Manufactured Housing UnitMaintain close relationships with client representativesDevelop and administer broad network of agents and vendorsNegotiate fee schedulePrepare and direct manufactured housing title litigation casesConduct Foreclosure Sales in Clayton, Henry, Fayette, Rockdale and Newton CountiesFile Alta 7 title claims; communicate accordingly with Title Insurance CompaniesManage caseload of nearly two-hundred filesAssist foreclosure and REO title department in resolution of specific title defectsMonitor department budgetCoordinate execution and application of all department of motor vehicle application packagesAcquire title bonds for certificates of titleAbstract real estate title documents and Georgia Department of Motor Vehicle recordsConversant knowledge and experience of DMV policies and procedures

Ensure that deadlines, quality standards, and client expectations are metReview title examinations and prepare summaries for client’s approvalPrepare requests for Letters of Indemnity; communicate accordingly with Title Insurance CompaniesProof copy for legal advertisementsMaintain network of assisting attorneys, negotiating fees and rates schedules and making certain the foreclosure sales are conducted systematicallyServed as liaison between Internal Revenue Service and clients, earning their confidence with reliable follow-through and clear communicationResponsible for the proper execution of deedsUp-to-date with current foreclosure law in Tennessee, Georgia and Alabama Recipient of numerous performance awards

Assisted in writing copy for company website, released in Fall, 2002Created and maintained finance agreements in compliance with state consumer finance regulationsImplemented virtual training guide using Presentation Software and MS Power PointSuccessfully assisted collection of nearly 600,000 dollars in aged debtMaintained close relationships with outside counselImplemented a client service database

Coordinated compliance and quality control in credit approval and fundingResponsible for handling post-funding package in coordination with home officeProcessed, stored and maintained sensitive mortgage documentsWorked closely with Funding Manager to resolve manufactured housing certificates of title resolution issues