Jim Martino Email and Phone Number
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Jim Martino personal email
Management Skills – Over 11 years’ experience in Customer Service management, coaching and counseling, training, problem solving and implementing new projects in a leadership role.Computer Skills – Skilled at working in a networked environment using Windows 7 with extensive knowledge of Microsoft Office applications (Outlook, Word and Excel). Experienced with SAP.
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Senior Collections SpecialistZim Integrated Shipping Services Sep 2010 - PresentVirginia Beach, Virginia, United States• Responsible for assisting the Collections Manager managing account collections team. • Team trainer. Wrote and maintained department training manual and conducted new employee and ongoing training.• Prepare reports for team tracking and management.• Responsible for managing account holds. First line escalation level for account collectors.• Responsible for account collections including multiple national/international accounts.• Reduced past due receivables of my largest account from $1.8M to $167K in the first two months after it was assigned -
Import Process SpecialistZim Integrated Shipping Services Sep 2008 - Sep 2010Virginia Beach, Virginia, United States• Developed departmental procedures in support of the company roll out of new software system.• Developed new corrections procedures import computer manifest corrections.• Liaison with I.T. Department for software implementation and development.
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Customer Service SupervisorZim Integrated Shipping Services Sep 2006 - Sep 2008Norfolk, Virginia, United States• Supervised Customer Service team for an international ship line.• Instituted procedures to improve customer service response time, reducing average customer wait time from 20 minutes to one minute and reducing peak customer wait time from over 1 hour to less than 10 minutes.• Developed training program for agents.• Wrote and maintained reference and procedures manual.• Interviewed new applicants.
Jim Martino Skills
Jim Martino Education Details
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Political Science And Government
Frequently Asked Questions about Jim Martino
What company does Jim Martino work for?
Jim Martino works for Zim Integrated Shipping Services
What is Jim Martino's role at the current company?
Jim Martino's current role is Senior Collections Specialist at Zim American Integrated Shipping Services Co. LLC.
What is Jim Martino's email address?
Jim Martino's email address is ww****@****rot.org
What schools did Jim Martino attend?
Jim Martino attended University Of Rochester.
What skills is Jim Martino known for?
Jim Martino has skills like Shipping, Container, Logistics, Ocean, Freight, Supply Chain Management, Import, Customer Service, Customs Regulations, Ocean Freight, Warehousing, International Shipping.
Who are Jim Martino's colleagues?
Jim Martino's colleagues are Uzi Salman, Kobi Lerner, Juliana Weigel, Michael Bekker, Sagi Menashe, Antoine Serrault, Einat Baralia.
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Jim Martino
Head Of Business Development At Swift Fit Events | Austinite | Trusted Advisor | Innovator | Business Owner | Athlete | Fire Advocate | World Traveler | Dog WhispererAustin, Tx -
Jim Martino
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