Jim Batchelder Email & Phone Number

Vernon Hills, IL

Buffalo Grove, Illinois, United States

Managed database using Toad & MS SQL server to ensure data was uploaded correctly into propriety HRIS system. Corrected database errors, worked with vendors to ensure compliance with company guidelines.Worked with clients to ensure data was properly uploaded into HRIS system and developed procedures to reduce data errors. Developed tracking system that.

Buffalo Grove, IL

Developed uniform call flow document that standardized information for 20 clients ranging from 300-1000 employees. The layout ensured information needed to resolve an issue was available to a representative. Implemented procedures for a client emails and an instant messaging system, which improved customer service and decreased repeat employee contact with.

Lincolnshire, Illinois, United States

Resolved 90% of benefit delivery problems within three days and implemented procedures that reduced initial response time to problems to 24 hours. Worked with trusts and outside vendors to ensure accurate delivery of benefits and payments of defined benefit and contribution plans. Attained a less than 3% customer escalation rate by ensuring participants.

Analyzed and processed insurance claims files with an average value of $10,000 with high degree of accuracy. Used Microsoft Access database to determine the value of the claim.Reviewed documentation to ensure all necessary information was included. Requested missing documents or corrections to speed up resolution of claim.

Ba, History

Activities and Societies: History Club

History

Activities and Societies: Student Government