Jim Batchelder Email & Phone Number

Vernon Hills, Il

Buffalo Grove, Illinois, United States

Managed database using Toad & MS SQL server to ensure data was uploaded correctly into propriety HRIS system. Corrected database errors, worked with vendors to ensure compliance with company guidelines.Worked with clients to ensure data was properly uploaded into HRIS system and developed procedures to reduce data errors. Developed tracking system that allowed company to see patterns in changes to data so changes could be made to the uploading of data.

Buffalo Grove, Il

Developed uniform call flow document that standardized information for 20 clients ranging from 300-1000 employees. The layout ensured information needed to resolve an issue was available to a representative. Implemented procedures for a client emails and an instant messaging system, which improved customer service and decreased repeat employee contact with the Benefits Center.Developed guidelines used to ensure compliance with HIPAA regulations. Assisted customers on a variety of benefits related issues including, health and group benefits, flexible spending accounts, medical claims, COBRA, and dependent eligibility audits. Resolved 95% of questions and requests on the initial contact with the customer. Created reports that identified trends affecting delivery of benefits, implemented changes to procedures and documentation that reduced errors by 10%.

Lincolnshire, Illinois, United States

Resolved 90% of benefit delivery problems within three days and implemented procedures that reduced initial response time to problems to 24 hours. Worked with trusts and outside vendors to ensure accurate delivery of benefits and payments of defined benefit and contribution plans. Attained a less than 3% customer escalation rate by ensuring participants understood plan rules.Advised and implemented changes to procedures and documentation that reduced errors by 10%. Used expertise in pension, health and group benefit, and 401k plans to answer questions and resolve problems. Responsible for call resolution, HR expertise, and building customer confidence.

Analyzed and processed insurance claims files with an average value of $10,000 with high degree of accuracy. Used Microsoft Access database to determine the value of the claim.Reviewed documentation to ensure all necessary information was included. Requested missing documents or corrections to speed up resolution of claim.

Ba, History

Activities and Societies: History Club

History

Activities and Societies: Student Government