Managed Cisco IT upgrades, moves, and extranet projects by identifying the project scope, deliverables, dependencies, exclusions, and a defined method of approach.Also estimating project times on task, measuring and monitoring results to deliverables, risk, and issue identification.Worked directly with GIS Engineers to determine any issues with the initial project request, device/equipment needs, timelines/availablity, cabling vendor and local support requirements, and Change Request approvals.Engaged Network Operations teams and other clients to confirm project specifics while providing ongoing progress reports and results upon completion.Liaison with Cabling Vendors for building fleet upgrades, local contacts when required, and Internet Carriers for circuit additions, updates, moves, and terminations.Worked with the Global Project Management Office regarding assigned projects in respect to project timelines/issues/delays as well as device order issues/delays and quotes from cable vendors.Created and schedule group related reports for Change Management data within Service Now and Business Objects

Reviewed/Approved or Rejected all Network Infrastructure Change Requests while enforcing both Enterprise Change Control and GIS Specific policies.Trained and mentored fellow board members.GIS Representative with Enterprise Change Management Board for policy related modifications and platform change from Remedy to Service Now.Provided both Operational and Historic data reports relating to Change Management.

Provided detailed Operational and Historic data analysis for Network Services Management. Reviewed, updated, and implemented processes surrounding Network Services Remedy Data while acting as a liaison between the service owners and support teams

Trend Reduction, Reporting Analyst/Business Analyst.Provided detailed operational data analysis to Global Account Leadership team for critical SLA/process decisions.Created and implemented global processes surrounding client satisfaction, incident reductions, and right to left initiatives.