Jim Benson Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

► Established a Customer Success Program to quickly launch Synergy hyperconverge to the first 500 SMB customers, guiding the initial 100 installations and generating 15 process improvements, leading to a 50% reduction in installation tickets and doubling the customer satisfaction rating to 80% ► Chair core team of Product Management, R&D, Presales SAs, Quality, and Implementation Managersto review deals and ensure timely deployment► Drove improvements including a single end-to-end project deployment owner, single Technical Requirements Guide sizing document, and Design Review Handoff, which improved SimpliVity deployment time by 10%► Resolved gaps and enhanced rules in ordering tools for Microsoft AzureStack and Composable Fabric which led to easier ordering. Received Quality Award for Bias for Action

Houston, Texas Area

► Managed 6 member Sales Operations team who partnered with acquired company colleagues to map and gap processes, perform change management, and recommend optimal processes and tools ► Successfully integrated 20 companies managing due diligence, integration planning, and integration of a cohesive team plan to onboard people and data► Led a 12 member workshop to successfully integrate the sales operations processes for large-scale acquisition of EDS. Facilitated activities, resolved issues, and guided the walkthrough of business tasks from opportunity to sales and support► Developed project plans with a global core team and regional managers to optimize resources/tools for acquisitions from 20 to 30,000 employees. Managed a stable process, clear communication, and operational efficiency, which ensured satisfied employees who understood objectives and contributed to results► Managed $2M annual resource budget of 2-5 simultaneous deals. Created a financial model based on complexity and size, recognized for budgeting accuracy

Houston, Texas Area

► Managed a program to improve customer experience at ordering sites by facilitating usability sessions to gather feedback from a Global Customer Advisory Council, including Microsoft, Merck, Nestle, and Visa ► Created the Early Awareness Program for advanced approval of new ordering sites, resulting in recognition with an award for cost-effective, early launch of a program that drove an increase in customer satisfaction

► Led UAT team of 10 to migrate functionality to new generation platform. Collected customer feedback and submitted 200+ requirements with Business Case Justification to IT which resulted in asset simplification and a more positive customer digital experience► Created web based training which supported 4,000 salesperson sessions in 25 countries

eBusiness Consultant representative to global customers. Identified opportunities to profitably expand the engagement to McKinsey, GE, Nortel, Accenture, Baxter. Delivered B2B sites with order management

Segmented global markets and competitors. Recommended high profit growth opportunities. (two phase consulting engagement)

Houston, Texas Area

Houston, Texas Area

Houston, Texas Area

Mba

Bachelor Of Science - Bs