► Client management for a broad portfolio of enterprise environments in the technology, financial, legal, and retail spaces.► Accelerating the service delivery for on-premise, cloud-hosted, and hybrid infrastructures.► Provided mentoring to Service Delivery Managers.► Multiple EPIC award winner for outstanding service delivery.► Multiple PIRRFAH award winner for delivering exceptional service with Integrity.

► Directed service delivery relationships with multiple MSPs to expedite processes and overcome technology challenges to maintain corporate missions and objectives.► Improved ITSM metrics with coaching, mentoring and collaboration resulting in delivery improvements for 6 consecutive years.► Slashed expenses 60% by transitioning offshore resources resulting in improved service delivery in less than 90 days. ► Improved storage efficiency by 30%, resolved HIPAA compliance gaps and realize a 10:1 reduction in data center floor space as a result of spearheading an initiative to replace a legacy EMC storage platform with a Dell Unity storage array.

► Directed the engineering operations for up to 15 direct reports to deliver business solutions and service delivery.► Achieved $10 MM in savings over 10 years as a critical member of a committee leading the RFP, evaluation, and selection process for a corporate Infrastructure outsourcing initiative.► Integrated technical operations after a major corporate acquisition, consolidating governance policies, compliance requirements and standardizing support procedures to deliver a seamless customer experience.