Jim Buick Email & Phone Number

Edinburgh, Scotland, United Kingdom

Collection and return of trolleys including landside/airside process, with the use of the QuicKART collection device to collect trolleys from wider campus.Assisting passengers with wayfinding and navigating the airport campus.Awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting.Assisting passengers with general enquires.

Edinburgh Airport, Scotland, United Kingdom

Dedicated and multi-skilled who supported thousands of people coming through the airport every day.Met passengers who needed a little extra assistance and helped them on their journey through the airport. Supported passengers with restricted mobility by pushing wheelchairs and helped them with their shopping or buying food and drink.Assisted passengers through the car park, check-in, security, arrivals, immigration and bag drop.

Edinburgh, United Kingdom

Provided first class support service, which included information provision, local knowledge and enhanced disability interaction.Demonstrated security awareness had the ability to identify risks and acted accordingly.Was competent with the use of the latest innovative technology and apps.

Edinburgh

Sorted Mail

Edinburgh, United Kingdom

∙Ensured the customer experience is the best it can be. ∙Provided what matters to Tesco customers by effectively understanding queries and addressing customer needs across multiple channels.∙Owned and resolved customer enquiries at the first point of contact where possible.∙Listened to what the customer is really asking for and look for opportunities to introduce additional services offered by Tesco Bank which are relevant to the customer.∙Answered incoming calls… Show more ∙Ensured the customer experience is the best it can be. ∙Provided what matters to Tesco customers by effectively understanding queries and addressing customer needs across multiple channels.∙Owned and resolved customer enquiries at the first point of contact where possible.∙Listened to what the customer is really asking for and look for opportunities to introduce additional services offered by Tesco Bank which are relevant to the customer.∙Answered incoming calls from customers and deal with all general current queries and occasionally outbound calls are made but not as standard. Show less

Edinburgh, United Kingdom

Visible uniformed deterrent against theft and anti social behaviour, to create a safe and secure shopping environment for M&S's customers and staff.Prevention and detection and investigation of theft and/or malpractise directed against M&S.Protect property, profit and M&S's brand.

Ensured that M&S Bank adheres to regulatory requirements at all times.Achieved service and quality targets .Provided a positive and friendly face for M&S Bank.Brought M&S values of trust and quality to life when providing solutions or discussing M&S Bank’s products.Made things simple and aim to delight every customer, every time.

Edinburgh, United Kingdom

Accepted , loaded and unloaded deliveries.Processed stock.Dealt with contractors and maintenance support.Used, maintained and ordered work equipmentDelivered excellent standards consistently .Delivered great customer service.Resoled in-store customer queries and complaints.Processed till point transactions efficiently.Prepared management information reports for section managers / store manager

Edinburgh

Day to day responsibility and accountability for overall client satisfaction.Built robust day to day relationship with client contacts.Completed client specific procedures.Daily reviewed details of failed stock market transactions and currency overdrafts.Liaised with other areas of State Street as required via electronic query management system.

Provided project support to the Shareholder Services team including maintenance of project plans, files and recordsManaged less complex projects e.g. Sharesave maturitiesProvided relevant data relating to the Group’s share plans to Group Finance, Group Tax etc.Co-ordinated requests for information relating to Shareholder Services from various stakeholders, including members of the Group’s executive.Maintained and develop administrative processes relative to the… Show more Provided project support to the Shareholder Services team including maintenance of project plans, files and recordsManaged less complex projects e.g. Sharesave maturitiesProvided relevant data relating to the Group’s share plans to Group Finance, Group Tax etc.Co-ordinated requests for information relating to Shareholder Services from various stakeholders, including members of the Group’s executive.Maintained and develop administrative processes relative to the Shareholder Services team.Assisted the Head of Shareholder Services with arranging team meetings, agendas, action points. Show less

Compute and Input of Issues and Cancellations Prepare Cash Management entries Process External Deposits Perform reconciliations in accordance with individual responsibilities detailed in Reconciliations Policy Reconcile Units in Issue Reconcile and analyse Stock and Cash

Established and developed relationships with key clients and other service providers.Co-ordinated and hosted complex service review meetings both face to face and by conference call.Monitored strategic plans for individual clients.Resolved all client queries within agreed service level agreements.Completed account opening documentation.Reviewed shareholder documentation in line with legal requirements.

Planned and organised the exit of customers for whom it was no longer economically viable for the unit to offer a custody service. Undertook six monthly stock reconciliations.Issued and collected quarterly fees.

Responsible for a small team who looked after the UK and foreign settlement for customers holding their stocks in the Bank's nominee name.Daily contact with customers, brokers and our Sub Custodian.Responsible for the cash and stock reconciliations.Involved in setting up PC workarounds to overcome system shortfalls.Training and development of team.

Organised a team of 4 members that looked after the administration of various employee related share schemes.Ensured that participants' instructions were carried out accurately and within the appropriate timescales and answering any related queries satisfactorily.Planned and resourced Client events.Sales and settlement of beneficially held shares.Duties were carried out in line with both Computershare internal compliance procedures and FCA rules. Selection, training and… Show more Organised a team of 4 members that looked after the administration of various employee related share schemes.Ensured that participants' instructions were carried out accurately and within the appropriate timescales and answering any related queries satisfactorily.Planned and resourced Client events.Sales and settlement of beneficially held shares.Duties were carried out in line with both Computershare internal compliance procedures and FCA rules. Selection, training and development of staff, including appraisals. Show less

Team Leader to the New Issues and Acquisitions team and reporting to a section supervisor. (Typical team size 9).Prioritised and scheduled all work that came into the section in order that the strict deadlines imposed by this type of work were always met.Formed Excel databases to be used by the team to log acceptances, calculation of entitlements and reporting daily and final acceptance levels. These offers were distinct from each other in their terms and alternatives it was necessary… Show more Team Leader to the New Issues and Acquisitions team and reporting to a section supervisor. (Typical team size 9).Prioritised and scheduled all work that came into the section in order that the strict deadlines imposed by this type of work were always met.Formed Excel databases to be used by the team to log acceptances, calculation of entitlements and reporting daily and final acceptance levels. These offers were distinct from each other in their terms and alternatives it was necessary to create new databases or modify existing programs to match their individual requirements. Checked that work was completed to the standards demanded by the merchant bank, company, lawyers and Stock Exchange rules.Selection, training and development of staff, including appraisals Show less

Level 3 Certificate In Personal Training

Activities and Societies: Health, safety & welfare in a fitness enviroment. Principles of exercise , fitness & health. Anatomy &.

Mcibs, Strategic Management & Marketing,Management & Business,Financial Management,Corporate Finance

Snc, Business Studies

Education record

5 O Grades (Including English & Arithmetic)