Jim Mcdonough

Jim Mcdonough Email and Phone Number

Voice of the Customer Expert | How your clients would improve your client service, sales, & new prod dev efforts @ Own Business
stockholm, stockholms lan, sweden
Jim Mcdonough's Location
Randolph, New Jersey, United States, United States
Jim Mcdonough's Contact Details

Jim Mcdonough personal email

n/a
About Jim Mcdonough

SUMMARY: Using the power of the Voice of the Customer, I help companies gather and assess specific customer feedback (needs, complaints etc.) with thoughtful ideation to reveal service, sales or product solutions that create a better customer experience and achieves desired business growth. HERE'S A QUICK OVERVIEW TYPICAL ISSUES DISCUSSED and SOLUTIONS SOUGHT: 1) Do customers think you are doing a good job?2) How do you stack up vs. competition?3) Are your sales practices effective / Do you make it easy for them to buy?4) Are you providing good client service?5) What products improvements are necessary?6) What are their specific beefs? 7) Why are they not engaging with you/your company?8) Their Recommendations...CASE STUDY EXAMPLES:- Happy to provide. eMail me at jimmcd7@gmail.comQUICK PROFILE:- I use a flexible process-oriented approach that is driven by client need. - I work with the team in terms of idea generation for relevant client service or product solution(s).- My colleagues would describe me as competent, perceptive, communicative, driven - and an idea generator!- I am seeking project-oriented opportunities that are consistent with my competencies and achievements (see below).- Please see a list of articles I have authored in this LinkedIn profile.CAREER ACHIEVEMENTS supported by Voice of the Customer exercises:1) MARKETING: Spearheaded recent company renaming, repositioning, and rebranding to achieve growth initiatives2) STRATEGY: Planned for/authored the firm's 2020 Plan in light of competitive/market pressures and operational issues. 3) INNOVATION: Created new Pharma division of CPG research and strategy company along with go-to-market strategy4) NEW PROD DEV/SALES: Created and launched new Medicaid audit that resulted in 18 new clients in gthe first year5) ANALYTICS: Developed dashboards, alerts, predictive modeling, and ROI measures to support firm's flagship product.

Jim Mcdonough's Current Company Details
Own Business

Own Business

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Voice of the Customer Expert | How your clients would improve your client service, sales, & new prod dev efforts
stockholm, stockholms lan, sweden
Website:
delapro.com
Employees:
384
Jim Mcdonough Work Experience Details
  • Own Business
    Voice Of The Customer Expert
    Own Business Jan 2020 - Present
    New Jersey, United States
    SUMMARY: Using the power of the Voice of the Customer, I help companies gather and assess specific customer feedback (needs, complaints etc.) with thoughtful ideation to reveal service, sales or product solutions that create a better customer experience and achieves desired business growth. HERE'S A QUICK OVERVIEW TYPICAL ISSUES DISCUSSED and SOLUTIONS SOUGHT: 1) Do customers think you are doing a good job?2) How do you stack up vs. competition?3) Are your sales practices effective / Do you make it easy for them to buy?4) Are you providing good client service?5) What products improvements are necessary?6) What are their specific beefs? 7) Why are they not engaging with you/your company?8) Their Recommendations...CASE STUDY EXAMPLES:- Happy to provide. eMail me at jimmcd7@gmail.comQUICK PROFILE:- I use a flexible process-oriented approach that is driven by client need. - I work with the team in terms of idea generation for relevant client service or product solution(s).- My colleagues would describe me as competent, perceptive, communicative, driven - and an idea generator!- I am seeking project-oriented opportunities that are consistent with my competencies and achievements (see below).- Please see a list of articles I have authored in this LinkedIn profile.CAREER ACHIEVEMENTS supported by Voice of the Customer exercises:1) MARKETING: Spearheaded recent company renaming, repositioning, and rebranding to achieve growth initiatives2) STRATEGY: Planned for/authored the firm's 2020 Plan in light of competitive/market pressures and operational issues. 3) INNOVATION: Created new Pharma division of CPG research and strategy company along with go-to-market strategy4) NEW PROD DEV/SALES: Created and launched new Medicaid audit that resulted in 18 new clients in gthe first year5) ANALYTICS: Developed dashboards, alerts, predictive modeling, and ROI measures to support firm's flagship product. See "About" section above for details.
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  • Frontline Medical Communications
    Vp, Marketing And Customer Advocacy
    Frontline Medical Communications Jan 2014 - Oct 2019
    Parsippany, Nj
    ● Directed marketing and promotion efforts - including a repositioning/rebranding effort, as well as oversaw market research activities for advertisers and physicians● Lead customer advocacy efforts (as the voice of the customer) to address client service needs/weaknesses, product development ideas and sales/growth initiatives● Authored the company's 2020 Plan (given monumental industry changes) and chaired key digital innovation (new products) and website redesign (physician needs) task forces.
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  • Bulletin Healthcare
    Head Of Healthcare Marketing
    Bulletin Healthcare Aug 2012 - Nov 2013
    Parsippany, Nj
    ● Responsible for all marketing, advertising, sales support, and voice of the customer activities as well as the writing of articles and white papers.
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  • Consulting Assignment
    Project Work
    Consulting Assignment Jan 2012 - Jul 2012
    ● Marketing/Analytics Consulting Assignment for a pharma/healthcare marketing firm
  • Group Dca - A Digital Specialty Agency
    Svp, Analytics/Brand Strategy And Previously Svp/Head Of Acct Management
    Group Dca - A Digital Specialty Agency Mar 2006 - Sep 2011
    Parsippany, Nj
    ✪ SVP, Analytics/Brand Strategy (9/2008 to 9/2011)● Created and launched new deliverables in support of digital interactions (dashboards, predictive analytics, segmentation, message optimization, ROI, Voice of the Customer forums).✪ SVP, Head of Account Management – (4/2006 to 9/2008)● Directed all agency Acct Mngmnt activities, oversaw strategic content creation of digital interactions, and was sales liaison with company patient adherence programs ● Identified need and platform for eAnalytics business. Promoted to business unit head.
  • Verispan (Now Ims) - The Premier Rx/Patient-Centric Data Company In The Pharma Industry
    Sr. Prod Line Director
    Verispan (Now Ims) - The Premier Rx/Patient-Centric Data Company In The Pharma Industry Oct 2004 - Jan 2006
    ♦ Tasked with reinvigorating a $20 million legacy product line in decline. Successfully pared down, repositioned, and renamed to better leverage flagship product equity in the marketplace.
  • Verispan (Now Ims)
    Group Director, Marketing Strategy
    Verispan (Now Ims) Jun 2003 - Oct 2004
    ♦ Developed/launched Vector Prime: patient data + primary research to drive dynamic messaging ♦ Developed brand-specific strategies for patient data sales forces and lead five-person marketing communications staff with responsibility for corporate marketing, branding, PR etc.
  • Landis Strategy & Innovation (Now Part Of Tns)
    Vp, Pharma Division
    Landis Strategy & Innovation (Now Part Of Tns) Apr 1995 - Jan 2001
    Nj/Fl
    Landis Strategy and Innovation is a cutting-edge CPG research and strategy company ■ Launched new Pharma division, crafted the deliverables and sold all new business ■ Directed key client consulting engagements in support of the firm's Matrix model – an integrated segmentation, targeting, positioning & messaging framework for HCPs and patients.

Jim Mcdonough Skills

Marketing Strategy Market Research Digital Marketing Strategy Integrated Marketing Analytics Marketing Communications Segmentation Marketing Multi Channel Marketing Advertising Business Development Digital Strategy Account Management Management Product Marketing New Business Development Product Development Sales Competitive Analysis Leadership Entrepreneurship Direct Marketing Cross Functional Team Leadership Sales Operations Product Launch Product Management Selling Relationship Marketing

Jim Mcdonough Education Details

Frequently Asked Questions about Jim Mcdonough

What company does Jim Mcdonough work for?

Jim Mcdonough works for Own Business

What is Jim Mcdonough's role at the current company?

Jim Mcdonough's current role is Voice of the Customer Expert | How your clients would improve your client service, sales, & new prod dev efforts.

What is Jim Mcdonough's email address?

Jim Mcdonough's email address is ji****@****dca.com

What is Jim Mcdonough's direct phone number?

Jim Mcdonough's direct phone number is +186222*****

What schools did Jim Mcdonough attend?

Jim Mcdonough attended Iona College/mba, Villanova University.

What are some of Jim Mcdonough's interests?

Jim Mcdonough has interest in Volunteering, Reading, Music, Golf, Travel, Most Things "food And Wine.

What skills is Jim Mcdonough known for?

Jim Mcdonough has skills like Marketing Strategy, Market Research, Digital Marketing, Strategy, Integrated Marketing, Analytics, Marketing Communications, Segmentation, Marketing, Multi Channel Marketing, Advertising, Business Development.

Who are Jim Mcdonough's colleagues?

Jim Mcdonough's colleagues are Anna Zhuchenko, Sino Thomas, Lela Kutateladze, Árpád Dienes, Seven Wonders, Yatish Thakare, Asif Qazi.

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