Jim C. Email & Phone Number

Little Rock, Arkansas, United States

• Design and Security Infrastructure Management: Select, configure, and manage security tools and technologies, including firewalls, VPNs, anti-virus software, and endpoint detection and response (EDR) systems. Perform.
• Threat Analysis and Management: Continuously monitor the network for security breaches and potential threats, performing risk assessments and executing proactive strategies to neutralize vulnerabilities before they can.
• Compliance and Policy Development: Ensure all network security protocols are in compliance with industry standards and regulatory requirements. Develop and update cybersecurity policies and procedures to reflect.
• Project Management: Lead cross-functional project teams in the planning, execution, and delivery of security projects. Define project scopes, goals, and deliverables that support business objectives in collaboration.
• Incident Response: Serves as technical lead member of the incident response team, quickly addressing and mitigating security incidents. Conduct post-incident analysis to identify root causes and implement corrective.
• Training and Awareness: Create and conduct security awareness training sessions for employees, promoting cybersecurity best practices and educating staff on the importance of security protocols.Vendor Management.

North Little Rock, Arkansas, United States

• Designed, installed, and maintained vulnerability servers and products; reporting and remediation of scanned results.
• Administration of AWS (Amazon Web Services).
• Administration of antivirus products and policies.
• Maintained and evaluated phish threat related activities including simulated phish threat exercises and analyzing authentic phishing emails.
• Designed, installed and maintains the voice and data (VOIP) communications system.
• Helpdesk management - Provide Tier I/III IT Support for the day-to-day operations

Little Rock, Arkansas, United States

• Maintains and trouble shoots antivirus products, cache servers and policies.
• Creates, maintains and evaluates phish threat related activities including simulated phish threat exercises and analyzing authentic phishing emails.
• Maintains the voice and data (VOIP) communications system for all CoLR operated facilities; evaluates, troubleshoots, and diagnoses voice and data communications system malfunctions; takes necessary action to restore.
• Maintains or assists in maintaining various servers, switches, firewalls, and applications including CUCM, UCCE, CUC, ICM, CIMP, Verba Recording, Xmedius/XM Fax, WSUS, PDQ, email filters, domain controllers, on-premise.
• Nessus administration, reporting and maintenance.
• Ensures the maintenance, set-up, and configuration of SSL certificates.

Little Rock, Arkansas, United States

• Provides technical support to the Network Analyst and assists in coordinating with end users and application vendors in the development, installation and maintenance of multi-server systems which include but are not.
• Monitors upgrade and patch requirements for all Infor modules and assists the Network Analyst in determining a schedule for these changes that does not disrupt or prevent the daily responsibilities of other City.
• Coordinates with Departmental personnel to ensure various applications which include but are not limited to mobile systems, servers and network applications and related software and hardware meet the information.
• Provides technical support to Departmental personnel and access systems utilized by various departments that stores highly sensitive and confidential information.
• Provides technical assistance to Departmental personnel and vendors in the development, installation and maintenance of internet servers, anti-virus software and user based firewall security to control system access.
• Coordinates with appropriate personnel to enter and maintain systems networking addressing schemes required for effective connectivity and security, including IP addressing in addition to network equipment, servers.

Little Rock, Arkansas Area

• Provides second-level technical support for network users in response to user requests for computers and associated hardware and software issues remotely and/or in-person to minimize user downtime; investigates and.
• Installs configure and investigate computer applications software, workstations, monitors, and printers.
• Administers and maintains computer operating systems; investigates system problems and develops solutions; installs and configures system hardware and software.
• Provides assistance with the setup of file shares, backup and the recovery of systems and files, virus and Malware protection and recovery and database connections for clients.
• Conducts training in the use of computers, software applications, peripherals, network-attached devices, and related equipment; maintains training aids and manuals.
• Completes inventory and recycling documentation of all computer hardware and software in compliance with all applicable guidelines, policies, and procedures; assists in the annual inventory of computer equipment and.

Little Rock, Arkansas Area

• Primary job functions include:
• Responding to requests for technical assistance in person, via phone, and remotely.
• Diagnosing and resolving technical hardware and software issues.
• Following and/or creating IT standard operating procedures.
• Documenting, maintaining, upgrading or replacing hardware and software systems.
• Assists non-technical employees in determining suitable software to meet user requirements.

Conway Arkansas

Freelance computer technician with experience in hardware/software diagnosis and repair, malwareand virus removal, network connectivity issues, laptop and mobile screen replacement. I have also Installed and upgraded windows based PCs.