Jim D. Email and Phone Number
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Senior Principal Solution Consultant at Genesys, responsible for engaging in business and technical focused solution discoveries with Enterprise prospects and existing customers to understand their operational customer experiences. Provide pre-sales customized demonstrations and architecture designs showing the value that can be realized through seamlessly integrating voice, digital channels, Artificial Intelligence, Generative AI and data analytics. Facilitate creating better business outcomes by implementing OmniChannel CCaaS Contact Center Solutions. Extremely knowledgeable of AWS, Azure, and Google cloud services. Competent In competitive CCaaS Contact Center Cloud, digital transformation, and data analytics solution offerings.Certifications: Genesys Cloud Certified Professional, PureConnect/CIC Certified Engineer (Customer Interaction Center 4.0)Interactive Inrelligence.Personal Bio and Domain Expertise Includes: *25 plus years of Contact Center Application Architecture experience across highly scalable CSaaS CX Cloud contact center and diverse legacy premise platform environments focusing on CX optimization across voice and digital interaction channels.*Experience helping companies solution their digital transformation journey*Extensive knowledge in AWS micro services, Amazon Machine Instances, Elastic Load Balancing and Auto Scaling solution architectures*Integrations and migrations from premise contact Center to CCaaS Cloud Contact Center Solutions*Proficient in AI (Artificial Intelligence), Generative AI. Self-Service voice and chat bot technology solutions *ACD and Advanced Routing solution expertise*Knowledge of WebRTC Voice over Internet technology leveraging OPUS codec*Microsoft Teams integration to Cloud CCaaS solutions*Global Pre-Sales Design Expertise for CCaaS solutions*Excellent Communication and ability to demonstrate CCaaS applications*Convergence and Unified Communications migration strategies.*Telephony CTI PBX Architecture and Unified Communication competencies*PBX Recording Integrations, Cisco Unified Communication Manager, Avaya Aura Communication Manager, Nortel CS1000, Mitel 3300 ICP platforms *Avaya: Avaya Aura Contact Center, Avaya Contact Center Express, Avaya Voice Portal*Cisco: Cisco Unified Communication Manager, Cisco IPICS, UCCX, UCCE ACD's, Cisco Finesse, Cisco Voice Portal, CTIOS. Cisco Certifications: Advanced IP Communications Specialist, Advanced Security Applications Specialist
Genesys
View- Website:
- genesys.com
- Employees:
- 1
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Sr. Principal Solution ConsultantGenesys Jun 2019 - PresentMenlo Park, Ca, Us
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Principal Solution Consultant At GenesysGenesys Jun 2019 - PresentMenlo Park, Ca, UsResponsible for engaging in business-focused solution discoveries with customers to understand their operation and customer experiences and demonstrate the value that can be realized through the implementation or migration to Genesys CCaaS solutions.
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Enterprise Account ExecutiveTwilio Inc. Mar 2018 - Jun 2019San Francisco, California, Us -
Sr. Solution ConsultantGenesys Mar 2014 - Feb 2018Menlo Park, Ca, UsGenesys | Interactive Intelligence
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Director Product Management And IntegrationsVpi Apr 2007 - Feb 2014Camarillo, California, Us•Responsible for core product software platforms and integrations. Strategic roadmap planning, produce product specification requirements for Interaction Capture Products (Voice & Screen). Responsible for vertical market suites (Public Safety) derived from these core components of VPI’s product portfolio.•Manage VPI’s 3rd party capture technology partner programs and relationship with Cisco, Avaya and Mitel. Work closely with partners to develop joint product integration strategies and plans, and coordinate product certification testing with each partners’ latest products. •Seek out and analyze additional potential partner relationships for VPI’s Workforce Optimization solutions.•Work closely with VPI’s CEO, CTO, Sales and Marketing, and Engineering teams to drive a solution through market requirements, and assign priority of development schedule relative to other “products” or “projects.”•Responsible for the orchestration & prioritization of functional area deliverables to realize the plan for assigned products. •Help with product marketing management by supporting VPI’s Sales, Pre Sales Engineering and Marketing team’s efforts.•Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and prospective customers. •Present VPI’s product road map to industry professionals and analysts as well as to strategic prospects and customers.•Support direct and channel sales efforts by communicating current product set and pending product feature enhancements. -
Convergence-Lan/Wan Solution AdvisorResults Technology Feb 2005 - Mar 2007Overland Park, Ks, UsMajor responsibilities included: Defined and directed marketing and sales efforts for Telephony Unified Communications Convergence practice and LAN/WAN Solution Practice. Provided solutions-oriented sales training for outside sales reps for respective focus technologies for Telephony Convergence and LAN/WAN Solutions. Provided Telephony Convergence and LAN/WAN Solution Design support to outside sales reps. Provided pre-sales support for qualified client leads generated by outside sales representatives. Created and maintained close relationships with strategic partners (Cisco, Alcatel) within focus technologies.Skill requirements for position included: Prior sales or pre-sales experience with the respective focus technology. Strong technical, or technical pre-sales, background in respective focus technology. Prior experience providing client solutions within respective focustechnology. Excellent written and oral communication skills including presentation and training. Experience working with and building strong vendor relations Ability to work with both technical and executive-level personnel. -
Director Of SalesCentriq Training Jul 2002 - Dec 2005Kansas City, Mo, Us -
Vice President It InfrastructureItravel.Com 2000 - 2002Responsible for selection and management of all technologies related to Contact Center, CRM and Unified Telecommunications
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Strategic Account ExecutiveGateway 1996 - 1999Irvine, Ca, UsOne of five team members who managed Gateway's largest System Integration Customers. Responsible for strategic accounts that included NASA, Computer Sciences Corporation (CSC) , Lockheed Martin, SAIC, General Dynamics, and World Wide Technologies -
Contact Center TrainerHallmark Cards Feb 1992 - Sep 1995Kansas City, Missouri, Us -
Director Of SalesMarriott International Jun 1989 - Nov 1991Bethesda, Md, UsResponsible for Extended Stay business for Marriott Residence Inn in Hunt Valley Maryland. Managed sales staff of three people to book extended stay business with Fortune 500 companies. -
PitcherBaltimore Orioles Jan 1987 - Mar 1989Baltimore, Md, Us -
Pitcher- 4Th Round Selection June 1984 DraftKansas City Royals Jun 1984 - Dec 1986Kansas City, Mo, Us
Jim D. Skills
Jim D. Education Details
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Park UniversityAnd Related Support Services -
Wichita State UniversityEconomics
Frequently Asked Questions about Jim D.
What company does Jim D. work for?
Jim D. works for Genesys
What is Jim D.'s role at the current company?
Jim D.'s current role is Sr. Principal Solution Consultant at Genesys | Contact Center Cloud CX Evolution | OmniChannel | Digital Transformation.
What is Jim D.'s email address?
Jim D.'s email address is ji****@****nin.com
What is Jim D.'s direct phone number?
Jim D.'s direct phone number is +180548*****
What schools did Jim D. attend?
Jim D. attended Park University, Wichita State University.
What are some of Jim D.'s interests?
Jim D. has interest in Investing, Snow Skiing, Reading, Bleeding Edge Technology, Golf.
What skills is Jim D. known for?
Jim D. has skills like Unified Communications, Telephony, Solution Selling, Telecommunications, Product Management, Voip, Contact Centers, Integration, Saas, Sip, Enterprise Software, Professional Services.
Who are Jim D.'s colleagues?
Jim D.'s colleagues are Angel Moran, Shreya Pawar Mamidi, Aro Robina Kiruthi, Matias Mendigochea, Lance Mcdonald, Prashanth Krishnamoorthy, Scott Tamborski.
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