Sr. Principal Solution Consultant
Current
Jun 2019 - Present
AeroLeads people directory · profile
Jim D. Email & Phone Number
Sr. Principal Solution Consultant at Genesys | Contact Center Cloud CX Evolution | OmniChannel | Digital Transformation
at
Genesys
1 work email found
@genesys.com
4 phones found area 805, 317, and 005
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Principal Solution Consultant at Genesys | Contact Center Cloud CX Evolution | OmniChannel | Digital Transformation
Location
Oxnard, California, United States
Company size
Who is Jim D.? Overview
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Quick answer
Jim D. is listed as Sr. Principal Solution Consultant at Genesys | Contact Center Cloud CX Evolution | OmniChannel | Digital Transformation at Genesys, a company with 1 employees, based in Oxnard, California, United States. AeroLeads shows a work email signal at genesys.com, phone signal with area code 805, 317, 005, and a matched LinkedIn profile for Jim D..
Jim D. previously worked as Sr. Principal Solution Consultant at Genesys and Principal Solution Consultant at Genesys at Genesys. Jim D. holds Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services from Park University.
Company email context
Email format at Genesys
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*@genesys.com
71% confidence
AeroLeads found 1 current-domain work email signal for Jim D.. Compare company email patterns before reaching out.
Profile bio
About Jim D.
Senior Principal Solution Consultant at Genesys, responsible for engaging in business and technical focused solution discoveries with Enterprise prospects and existing customers to understand their operational customer experiences. Provide pre-sales customized demonstrations and architecture designs showing the value that can be realized through seamlessly integrating voice, digital channels, Artificial Intelligence, Generative AI and data analytics. Facilitate creating better business outcomes by implementing OmniChannel CCaaS Contact Center Solutions. Extremely knowledgeable of AWS, Azure, and Google cloud services. Competent In competitive CCaaS Contact Center Cloud, digital transformation, and data analytics solution offerings.Certifications: Genesys Cloud Certified Professional, PureConnect/CIC Certified Engineer (Customer Interaction Center 4.0)Interactive Inrelligence.Personal Bio and Domain Expertise Includes: *25 plus years of Contact Center Application Architecture experience across highly scalable CSaaS CX Cloud contact center and diverse legacy premise platform environments focusing on CX optimization across voice and digital interaction channels.*Experience helping companies solution their digital transformation journey*Extensive knowledge in AWS micro services, Amazon Machine Instances, Elastic Load Balancing and Auto Scaling solution architectures*Integrations and migrations from premise contact Center to CCaaS Cloud Contact Center Solutions*Proficient in AI (Artificial Intelligence), Generative AI. Self-Service voice and chat bot technology solutions *ACD and Advanced Routing solution expertise*Knowledge of WebRTC Voice over Internet technology leveraging OPUS codec*Microsoft Teams integration to Cloud CCaaS solutions*Global Pre-Sales Design Expertise for CCaaS solutions*Excellent Communication and ability to demonstrate CCaaS applications*Convergence and Unified Communications migration strategies.*Telephony CTI PBX Architecture and Unified Communication competencies*PBX Recording Integrations, Cisco Unified Communication Manager, Avaya Aura Communication Manager, Nortel CS1000, Mitel 3300 ICP platforms *Avaya: Avaya Aura Contact Center, Avaya Contact Center Express, Avaya Voice Portal*Cisco: Cisco Unified Communication Manager, Cisco IPICS, UCCX, UCCE ACD's, Cisco Finesse, Cisco Voice Portal, CTIOS. Cisco Certifications: Advanced IP Communications Specialist, Advanced Security Applications Specialist
Listed skills include Unified Communications, Telephony, Solution Selling, Telecommunications, and 46 others.
Current workplace
Jim D.'s current company
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Genesys
13 roles · 30 years
Jim D. work experience
A career timeline built from the work history available for this profile.
Principal Solution Consultant At Genesys
CurrentResponsible for engaging in business-focused solution discoveries with customers to understand their operation and customer experiences and demonstrate the value that can be realized through the implementation or migration to Genesys CCaaS solutions.
Jun 2019 - Present
Enterprise Account Executive
Mar 2018 - Jun 2019
Mar 2014 - Feb 2018
Director Product Management And Integrations
- Responsible for core product software platforms and integrations. Strategic roadmap planning, produce product specification requirements for Interaction Capture Products (Voice & Screen). Responsible for vertical.
- Manage VPI’s 3rd party capture technology partner programs and relationship with Cisco, Avaya and Mitel. Work closely with partners to develop joint product integration strategies and plans, and coordinate product.
- Seek out and analyze additional potential partner relationships for VPI’s Workforce Optimization solutions.
- Work closely with VPI’s CEO, CTO, Sales and Marketing, and Engineering teams to drive a solution through market requirements, and assign priority of development schedule relative to other “products” or “projects.”
- Responsible for the orchestration & prioritization of functional area deliverables to realize the plan for assigned products.
- Help with product marketing management by supporting VPI’s Sales, Pre Sales Engineering and Marketing team’s efforts.
Apr 2007 - Feb 2014
Convergence-Lan/Wan Solution Advisor
Major responsibilities included: Defined and directed marketing and sales efforts for Telephony Unified Communications Convergence practice and LAN/WAN Solution Practice. Provided solutions-oriented sales training for outside sales reps for respective focus technologies for Telephony Convergence and LAN/WAN Solutions. Provided Telephony Convergence and.
Feb 2005 - Mar 2007
Director Of Sales
Jul 2002 - Dec 2005
Vice President It Infrastructure
Itravel.Com
Responsible for selection and management of all technologies related to Contact Center, CRM and Unified Telecommunications
2000 - 2002
~2 yrs
Strategic Account Executive
One of five team members who managed Gateway's largest System Integration Customers. Responsible for strategic accounts that included NASA, Computer Sciences Corporation (CSC), Lockheed Martin, SAIC, General Dynamics, and World Wide Technologies
1996 - 1999
~3 yrs
Contact Center Trainer
Feb 1992 - Sep 1995
Director Of Sales
Responsible for Extended Stay business for Marriott Residence Inn in Hunt Valley Maryland. Managed sales staff of three people to book extended stay business with Fortune 500 companies.
Jun 1989 - Nov 1991
Pitcher
Jan 1987 - Mar 1989
Pitcher- 4Th Round Selection June 1984 Draft
Jun 1984 - Dec 1986
Team & coworkers
Colleagues at Genesys
Other employees you can reach at genesys.com. View company contacts for 1 employees →
LI
Luke Irons
Colleague at GenesysGreater Indianapolis, United States
View →
MA
Marco Antonio Sanchez Valdez
Colleague at GenesysBogotá D.C. Metropolitan Area, Colombia
View →
RT
Robin Taylor
Colleague at GenesysSeattle, Washington, United States, United States
View →
CJ
Clif Jones
Colleague at GenesysDurham, North Carolina, United States, United States
View →
EC
Erica Cooper
Colleague at GenesysLawrenceville, Georgia, United States, United States
View →
LL
Lis L
Colleague at GenesysSingapore, Singapore
View →
SA
Sam Ali
Colleague at GenesysWashington DC-Baltimore Area, United States, United States
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TJ
Tom Johnson
Colleague at GenesysParrish, Florida, United States, United States
View →
AB
Andres Basante
Colleague at GenesysColombia, Colombia
View →
GW
Glendon Wong
Colleague at GenesysSingapore, Singapore
View →
Luke Irons
Colleague at GenesysGreater Indianapolis, United States
View →
MA
Marco Antonio Sanchez Valdez
Colleague at GenesysBogotá D.C. Metropolitan Area, Colombia
View →
RT
Robin Taylor
Colleague at GenesysSeattle, Washington, United States, United States
View →
CJ
Clif Jones
Colleague at GenesysDurham, North Carolina, United States, United States
View →
EC
Erica Cooper
Colleague at GenesysLawrenceville, Georgia, United States, United States
View →
LL
Lis L
Colleague at GenesysSingapore, Singapore
View →
SA
Sam Ali
Colleague at GenesysWashington DC-Baltimore Area, United States, United States
View →
TJ
Tom Johnson
Colleague at GenesysParrish, Florida, United States, United States
View →
AB
Andres Basante
Colleague at GenesysColombia, Colombia
View →
GW
Glendon Wong
Colleague at GenesysSingapore, Singapore
View →
2 education records
Jim D. education
Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services
Park University
Marketing, Economics
Wichita State University
FAQ
Frequently asked questions about Jim D.
Quick answers generated from the profile data available on this page.
What company does Jim D. work for?
Jim D. works for Genesys.
What is Jim D.'s role at Genesys?
Jim D. is listed as Sr. Principal Solution Consultant at Genesys | Contact Center Cloud CX Evolution | OmniChannel | Digital Transformation at Genesys.
What is Jim D.'s email address?
AeroLeads has found 1 work email signal at @genesys.com for Jim D. at Genesys.
What is Jim D.'s phone number?
AeroLeads has found 4 phone signal(s) with area code 805, 317, 005 for Jim D. at Genesys.
Where is Jim D. based?
Jim D. is based in Oxnard, California, United States while working with Genesys.
What companies has Jim D. worked for?
Jim D. has worked for Genesys, Twilio Inc., Vpi, Results Technology, and Centriq Training.
Who are Jim D.'s colleagues at Genesys?
Jim D.'s colleagues at Genesys include Luke Irons, Marco Antonio Sanchez Valdez, Robin Taylor, Clif Jones, and Erica Cooper.
How can I contact Jim D.?
You can use AeroLeads to view verified contact signals for Jim D. at Genesys, including work email, phone, and LinkedIn data when available.
What schools did Jim D. attend?
Jim D. holds Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services from Park University.
What skills is Jim D. known for?
Jim D. is listed with skills including Unified Communications, Telephony, Solution Selling, Telecommunications, Product Management, Voip, Contact Centers, and Integration.
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