Jim G Wicker Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

- Act as the champion and trusted advisor for our global strategic merchants. - Key "problem solver" and commercial relationship owner.- Develop, manage, and execute a shared payments strategy.- Work cross-functionally to deliver the right solutions at the right time for our strategic merchants.- Direct optimization and business efficiency initiatives to improve merchant and partnership success.

San Francisco Bay Area

Oakland, Ca

I am the vision keeper focused on working cross-functionally to enhance our technical programs and shape product design to maximize customer success. This has included a strategic overhaul of OceanSpaces.org that focused on improving the consumer web experience and long-term product development. Highlights Include: ** Primary admin and lead on Salesforce implementation.** Led development of data management plan for scientific monitoring of California marine protected areas - completed with budget savings of 70%.** Led strategic planning and full redevelopment of OceanSpaces.org - resulting in 3x monthly web traffic, 50% higher membership, and 3.5x in contributed content and product downloads in year 1.** Directed audit of a web-based data sharing product with cross-functional teams and implemented new product design that achieved 100% user success and slashed support tickets by 95%.** Strategically prioritized product features, adjusted development capacity, and reduced maintenance budget by 60% over 2 years.** Established collaboration with marketing and communications to drive engagement and continually build partner and customer network by reviewing product metrics and competitive place in landscape.** Launched social media campaigns to maximize brand recognition that increased reach of Facebook posts by 6x, Twitter by 264K members, and increased ‘likes’ by 245%.** Dubbed the super sleuth by team for my tenacious technical problem-solving.

St. George, Bermuda

My time in this role focused on managing projects that empowered staff to succeed in their scientific roles.Highlights Include: ** Chosen to serve as Acting IT Director from September to November of 2010. ** Managed infrastructure virtualization projects - reducing cost, complexity, and growing networking (10x) and storage capacities (~20x).** Increased helpdesk responsiveness - supervising support personnel with an 80% reduction in response time.** Collaboratively assessed technology limitations and led user success focused project management. ** Developed strategic IT plan with CTO that established a more effective alignment between departmental initiatives and organizational goals.

St. George, Bermuda

My role involved supervision of scientific data acquisition, project management focused on delivering improved data acquisition systems, and troubleshooting all systems. I coordinated our scientific studies successfully serving as liaison between lead scientists and ship officers requiring excellent non-technical communication skills.Highlights Include: ** Audited and designed new shipboard scientific data acquisition systems reducing downtime by 5 hrs (50%) per trip and improving data integrity. ** Managed multiple crucial and high-risk projects requiring considerable level of preciseness and error-free operations.

Beaufort, Nc

Wooster, Oh

Highlights Include:** Collaboratively redesigned the Government Publications software library using MS Access to simplify and standardize the task of updating the library, and to increase usability of the web interface for patrons.** Administration of departmental workstations, government publications software, and Government Publications website.** Managing self-directed projects with weekly supervisor reviews, project documentation, and progress reports.

Master'S Degree, Environmental Science And Policy

Master’s Project: “Smart Seafood: Working with chefs and restaurant owners to create a sustainable seafood marketplace incentives program.

Ba, Biology

Activities and Societies: Bagpipe Band, Marching Band, Symphonic Band, Jazz Band, Swim Team, Lacrosse Team, Xi Chi Psi