Jim Kirk Email & Phone Number

Halifax Regional Municipality, NS, CA

Halifax, Nova Scotia, Canada

Supporting the work of CIOs and IT Leaders in the Public Sector to optimize the delivery of digital services to our fellow Canadians. Surfacing opportunities for our members to leverage Info-Tech's array of research products and services to help them and their teams get their work done. Putting my 20+ years of public sector experience and empathy on the.

Halifax, Nova Scotia, Canada

Working closely with CIOs and IT Leaders to understand their priorities and pain points and to build a plan designed to optimize the use of Info-Tech's core research, products, and services to the benefit of their organization.Industries of focus include the Public Sector and Education.

Halifax, Canada Area

The College's Technology Leader responsible for driving an innovation agenda to optimize the administration of the institution while also enabling a next generation teaching and learning experience.Leads a team of 86 technology professionals across the province with an emphasis on continuous, transparent communication.Sponsors the College's Technology.

Halifax, Canada Area

Halifax, Canada Area

Executive leadership position focused on ICT's Transformation from a traditional provider of IT services to an Enterprise Service Provider and Business Enabler. 3 Priority Focus Areas:1. Smart Cities / Connected Communities Development2. Alternative Service Delivery Opportunities3. Shared Services Opportunities

Halifax, Canada Area

Division manager with the Halifax Regional Muncipality's Information, Communication & Technology department responsible for the implementation of Service Management best practices and the efficient delivery of production services to our business unit clients. My portfolio includes our ICT Service Desk and ITIL Process Management functions, Asset.

Halifax, Canada Area

Division manager with the Halifax Regional Municipality's Information, Communication & Technology department responsible for Strategic Planning, Architecture, Client Relationship Management and Service Management.

In my new role, I will be responsible for all customer engagement with IT. This includes our Service Desk and CRM functions.

Responsible for the operation of the enterprise OPS IT Service Desk which delivers world-class Tier 1 technical support services to the Government of Ontario. Support delivered from four geographical locations (St. Catharines, North Bay, GTA, Guelph), by 150 staff supporting 68,000 customers. Handle 850,000 contacts per annum while continuing to meet.

Responsible for the implementation, management and continual improvement of IT Service Management Best Practicesfor the Government of Ontario's 1,300 person IT Infrastructure division. Leading a team comprised of 40 staff and 6managers through the management and continual improvement of enterprise process implementations in IncidentManagement, Problem.

Responsible for the operation of the infrastructure Order Management function responsible for the coordination, fulfillment and provisioning of customer orders for new infrastructure products and services. Delivered from three geographical locations (St. Catharines, GTA, North Bay) by 100 staff and 4 managers. Handled approximately 10,000.

Responsible for the management of the St. Catharines site of the OPS IT Service Desk. Directly managed 50 staff of various classifications, including performance reviews and career development.

Responsible for the maintenance and administration of the Ministry of Transportation's Active Directory domains, Anti-Virus infrastructure and security patch deployment. Was also the technical lead on IT security and Freedom of Information Act investigations.

St. Catharines, Ontario, Canada

North Bay, Ontario, Canada

North Bay, Ontario, Canada

Computer / Network Technician

Education record

Business Administration