Jim Odonnell Email & Phone Number

Addison

Director of Research, Analysis and DesignLed a team of business analyst managers and business analyst for Aperia serving the credit card industry. • Improved operations by creating book of work for all applications which optimized billable work and management of resources. Supported credit card vendors like First Data, Vantiv, Global and TSYS.• Created detailed process flows and procedures for migrating code to production.• Worked cross functionally between PMO, Development, Business Analyst, Vietnam BA, Release Coordinator helping these groups improve their processes with my detailed knowledge of the SDLC.

Lewisville, Tx

Business Analyst / Busniess Analyst Team Lead DITDATAHired, led, trained and did performance reviews of a team of 5 business analyst in Servicing and Default of home mortgages at Chase. Default IT Data (DITDATA) supports 30 Collections, Borrower Assistance, Liquidations and Shared Services applications and uses Informatica to extract, transform and load data into the target environments. Personally supported Chase’s biggest Borrower Assistance applications such as Agent Desktop, Default Workflow, Assignment Tool. • Led BA team to the third most accurate IT application installed in production out of 3200 Chase applications in 2015. Also, zero BA defects in 2015.• Worked with business, application developers, ITPMs, Data Solution Architects to ensure releases install in production on time and with no defects associated with the Functional Requirement Documents. • Developed reports to track all DITDATA applications and ensure we are able to support WRM’s DITDATA is cross impacted on and represent DITDATA on weekly sizing calls.• Created process flows diagrams in Visio for DITDATA applications and maintained to keep current.• Trained several persons in Chase Development Program (new college grads) how to be a business analyst.• Support all phases of the SDLC lifecycle from the Project Charter, BRD, FSD, Impact Matrix, testing and production installation.

Ft. Worth, Texas

Lead a team of business analyst in modification fulfillment department for HAMP, Non-HAMP, and FHA home loans. Responsible for operational process development, including software application development from requirements through testing and deployment.

Configuration Quality Assurance Specialist

Load and Performance Engineer (2008 – 2009)Conducted load and stress testing of order processing web based applications using HP Performance Center automation tools. Utilized Quality Center to upload test cases and track results. Diagnosed hardware / software issues using Sitescope to view results with cpu and memory utilization. Monitored SQL response times during testing on the application, database and web servers. • Executed SQL scripts to gather data for each test run and wrote queries to check results.• Analyzed test execution results and worked with development, SA and DBA groups to resolve issues discovered during performance testing.• Wrote and tested detailed test cases based on functional requirements and design documents.• Scaled load model of the testing servers in relation to the size of production servers.

Test Engineer III (2005 – 2008)Created and mentored a new software governance team responsible for controlling code and configuration changes being migrated to testing and production environments. Team lead with SME knowledge of HP Service Desk, Telelogic Synergy Change, and defects tickets with complete understanding of the Software Development Lifecycle. Provided change control management for 1000+ wireless and wireline applications in 20 different environments supporting parallel releases including training and production support environments.• Perform admin functions for Synergy Change including scheduling code migrations, setting up users and groups, and creating relationships between applications and workgroups. • Acted as Change Manager for Service Desk responsible for keeping systems up and running by approving Request for Change (RFC) and dispatching authorized work orders.• Created job aids and trained geographically dispersed IT personnel on new software governance processes.• Worked as Key tester on in-house upgrades to Synergy Change and Service Desk. Identified issues and collaborated with development to build new system functionality before releasing updates to enterprise network.• Automated metrics used to monitor and approve configuration changes in test environments which led to 80% reduction in severity 1 tickets and a more stable testing environment.

Test Engineer II (Systems Integrator) (1998 – 2005)Supported 100+ distributed applications in multi-tiered environments running on SUN, AIX, HP and Tandem servers. Team lead performing systems integration, testing, and deployment of client/server applications in monthly corporate releases. Responsible for providing technical expertise during planning meetings. Analyzed implementation plans and design documents to build out and configure front end, middleware and back end systems. • Directly responsible for transforming configuration and initialization files, user attributes, and software properties for simultaneous execution in multiple testing environments.• Wrote detailed documentation on hardware, application, database and third party software requirements.• Integrated systems to communicate with application, database and web based servers through numerous firewalls. • Scripted and executed Unix and SQL scripts and created cron jobs to automate execution.

Billing Analyst (1997 –1998)Verified voice traffic on DMS-250 and 300 switches processed correctly through the billing systems. Created detailed reports to monitor millions of calls on a daily basis. Used statistical analysis to isolate errors and reconcile difference. • Saved millions of dollars by identifying inconsistencies between data transmitted vs. data received.• Designed programs to eliminate duplicate call records before they entered the billing system.

Mba, Business Administration

Bsbc, Biochemistry

Bsme, Mechanical Engineering