Jim Parks Email & Phone Number

United States

Charlotte, Nc

Strategic leader of Passport’s FinTech Software as a Service platform servicing Municipalities and private businesses across the United States. Spearheaded the development and implementation of comprehensive business strategies, translating high-level objectives into actionable plans. Demonstrated a keen ability to align operational activities with the company's long-term goals, driving sustainable growth and market competitiveness.Led the charge in Sales, Marketing, R&D, and Cost of… Show more Strategic leader of Passport’s FinTech Software as a Service platform servicing Municipalities and private businesses across the United States. Spearheaded the development and implementation of comprehensive business strategies, translating high-level objectives into actionable plans. Demonstrated a keen ability to align operational activities with the company's long-term goals, driving sustainable growth and market competitiveness.Led the charge in Sales, Marketing, R&D, and Cost of Goods Sold teams, sparking a 19% jump in yearly earnings by introducing new products and breaking into new markets. Brought to life a comprehensive plan for boosting revenue, which led to a ~15% yearly increase in recurring revenue, all while staying in step with our long-term goals. Built strong partnerships that boosted the use of Mobility Management solutions by ~25% in new markets, thanks to broadening our reach across different industries.Championed creating and rolling out a Cost Management strategy, which cut our yearly operating costs by about 25%, helping us attain a more accretive cash flow outlook. Show less

Spearheaded developing and implementing comprehensive business strategies, translating high-level objectives into actionable plans. Demonstrated a keen ability to align operational activities with the company's long-term goals, driving sustainable growth and market competitiveness.Led the pivot of our product strategy towards a Vertically Integrated SaaS platform focusing on payments, Introducing an extra ~$5M in annual recurring revenue in the first year alone. We drove the… Show more Spearheaded developing and implementing comprehensive business strategies, translating high-level objectives into actionable plans. Demonstrated a keen ability to align operational activities with the company's long-term goals, driving sustainable growth and market competitiveness.Led the pivot of our product strategy towards a Vertically Integrated SaaS platform focusing on payments, Introducing an extra ~$5M in annual recurring revenue in the first year alone. We drove the expansion of our revenue streams, growing from two to five integrated SaaS product lines within our industry, which equated to a 30% increase in annual revenues. Overhauled the user experience across various platforms to offer a unified, single interface, improving user satisfaction by 40% and cutting down the time it takes to onboard new customers by 30%. Worked closely with the CEO and senior leaders to draft a corporate strategy that cut our expenses by 15% and boosted our production efficiency by 30%. Set up key performance indicators that led to a 25% jump in operational efficiency across the company, ensuring our operations aligned with our growth ambitions.Crafting a forward-looking operating strategy helped the CEO and the Board boost operating cash flow by more than $1M over two years.Revamped our international R&D efforts, slashing R&D costs by half while speeding up our products' time to market by 15%. Show less

Charlotte, North Carolina

Led the charge in adopting agile methodologies, crafting detailed product roadmaps that matched our delivery goals across various projects, which led to a 35% boost in our ability to deliver on time.Managed efforts that cut down R&D expenses by ~15%, improving how closely our projects matched our product roadmap from 40% to 85%. This not only made our resource use more efficient but also made sure our strategies were better aligned.Implemented specific strategies for hiring… Show more Led the charge in adopting agile methodologies, crafting detailed product roadmaps that matched our delivery goals across various projects, which led to a 35% boost in our ability to deliver on time.Managed efforts that cut down R&D expenses by ~15%, improving how closely our projects matched our product roadmap from 40% to 85%. This not only made our resource use more efficient but also made sure our strategies were better aligned.Implemented specific strategies for hiring talent that strengthened our Product and Engineering leadership teams, securing an 80% retention rate for crucial positions in the first year.Introduced a customer-focused engagement approach, ensuring our clients' use of our products was in line with our strategic plans in a transactional SaaS setting. This led to a 20% increase in customer retention and a 15% rise in upsell opportunities. Show less

Charlotte, North Carolina

Charlotte, North Carolina

Led the transformation of a decentralized Business Unit operating model into a streamlined, functional organization, setting the stage for the company to efficiently grow through acquisitions and mergers.Crafted and rolled out an all-encompassing strategy to enhance our service offerings. This included setting clear standards, developing a robust market entry strategy, and initiating projects to improve operations.Directed the Integration Management Office's activities during a… Show more Led the transformation of a decentralized Business Unit operating model into a streamlined, functional organization, setting the stage for the company to efficiently grow through acquisitions and mergers.Crafted and rolled out an all-encompassing strategy to enhance our service offerings. This included setting clear standards, developing a robust market entry strategy, and initiating projects to improve operations.Directed the Integration Management Office's activities during a significant $1.3 billion merger between domestic and international Data Center firms, achieving complete integration one quarter earlier than planned and perfectly synced with our synergy goals. Show less

Charlotte, Nc

Charlotte, Nc

Partnership relations, strategic direction, technical training plans and enablement, market growth

Charlotte, North Carolina Area

Architecture, design and implementation of Enterprise business solutions. Main areas of focus are Endpoint Management, Storage, Virtualization and data protection.

Managed support and operations of the corporate support team. Mitigated risk through refining processes and aligning them to the business strategy. Improved compliance within defined corporate SLA's via streamlined methodologies.

Charlotte, Nc

Infrastructure management of onsite infrastructure. Consisted of Windows infrastructure, Cisco networking, Symantec disaster recovery products, VMWare virtualization, and IBM SAN Storage.

Aligned technological capabilities with Lowe's business strategy supporting internal operations at the corporate infrastructure.

Education record

Authorized Symantec Consultant - Archiving, Disaster Recovery, Endpoint Management, Symantec

Activities and Societies: Authorized Symantec Consultant Program

Symantec Technical Specialist - Backup Exec, Netbackup, Altiris, Enterprise Vault, Symantec

Activities and Societies: Symantec Technical Specialist program