Jim Mccauley Email & Phone Number

4141 Pioneer Woods Drive Lincoln Ne 68506

Lincoln, Nebraska Area

Lincoln, Nebraska Area

Hiring and supervising all service department personnel, as well as monitor their performance in servicing customers; Maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction; Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and retain existing business; Provide training on administrative policies and procedures for all department personnel. Encourage technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers; Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives; Maintain the highest Customer Service Index (CSI) ratings from customers by handling customer complaints immediately and according to dealership policy.

Lincoln, Nebraska Area

Hiring and supervising all service department personnel, as well as monitor their performance in servicing customers; Maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction; Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and retain existing business; Provide training on administrative policies and procedures for all department personnel. Encourage technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers; Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives; Maintain the highest Customer Service Index (CSI) ratings from customers by handling customer complaints immediately and according to dealership policy.

Lincoln, Nebraska Area

Directs the work activities of body shop employees, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards; Achieves a reasonable operating profit for the department and maintains customer satisfaction standards, while containing expenses; Prospects for customers to ensure an adequate sales volume; Establishes objectives for the department, jointly with his/her supervisor, and attains these objectives; Prepares and manages the annual operating budget of the body shop; Implements a dynamic marketing plan, with the aim of increasing body shop sales; Maintains efficient communications within the department, as well as between departments; Builds and maintains good working relations with insurance adjusters; Negotiates with insurance company representatives; Completes insurance forms, indicating the estimated repair costs and making recommendations.

Education record

Associate'S Degree, Business Administration And Management, General

Acquired skills in communications, writing skills, accounting, organizational goals, policies, procedures, management activities, business.