• Licensed as a General Pest Control and Structural Pest Control (Termite) Owner-Operator.• Manage all operational costs for location, including profit and expense activity, sales, inventory, fleet, P&L / KPI, and staffing.• Design a phase-in plan of action to accommodate immediate needs, short-term items, and long-term solutions.• Implement service excellence standards, including coaching and educating operational support staff on best practices.• Revise and update employee handbooks; develop and communicate policy and procedures changes.• Coach and educate all employees on operational policies and procedures and company platforms.• Increased sales and decreased expenses to improve profits each year by a minimum of 25%.• Servicing Ada and Canyon Counties

• Licensed as a Branch 2 (General Pest) and Branch 3 (Termite) Owner-Operator.• Licensed as a QAL in Agriculture.• Manage all operational costs for location, including profit and expense activity, sales, inventory, fleet, P&L / KPI, and staffing.• Design a phase-in plan of action to accommodate immediate needs, short-term items, and long-term solutions.• Implement service excellence standards, including coaching and educating operational support staff on best practices.• Revise and update employee handbooks; develop and communicate policy and procedures changes.• Coach and educate all employees on operational policies and procedures and company platforms.• Increased sales and decreased expenses to improve profits each year by a minimum of 15%.• Servicing Los Angeles, Ventura, & Santa Barbara Counties.

Direct territory sales activities across 4-city area. Cultivate prospect pipeline and maintain long-lasting relationships through referrals, cold calls, and targeted marketing. Key Achievements:• Territory salesperson and Route Supervisor responsible for successfully cultivating new business opportunities across an assigned sales territory, in an outside sales B2C focused role.• Maintain and build a strong book of business through referrals and active prospecting for clients including cold calls and targeted marketing and promotional strategies.• Perform account management activities to define terms of service and clarify service expectations; administer daily customer follow-up, correspondence, and general front office responsibilities.• Act as the Termite Inspector and Licensed Field Representative to inspect commercial and residential properties; conducting thorough and detailed inspections and recording information.• Experienced long-term and steady revenue growth, achieving a 10% increase in revenue over a four year period, demonstrating quantifiable results over an extended time-frame.

Implemented successful turnaround strategies, for Ontario, CA and Ventura, CA branch locations, for leading residential/commercial carpet cleaning provider. Guided 15 direct reports in all aspects of P&L, fleet management, and sales/marketing.• Worked as the Branch Operations Manager responsible for implementing a successful turnaround strategy at two separate branches in order to instill improved staff accountability and performance. • Managed $1-2M in sales/logistics activities and maintained $600K + annual operating budget; staff management responsibilities included guidance, training, and development of a 15 person staff.• Analyzed existing operations for two branches to identify inefficiencies; conducted personnel restructuring and implemented best practices to improve branch productivity. • Contributed to efforts that earned AAA rating from the Better Business Bureau, and received personal recognition from corporate management as a nominee for Rookie of the Year – 2006.• Achieved 12% sales increase over a six month period due to successful business development initiatives.