Debbie Jindra Email & Phone Number

New York, United States

Remote

OnDeck is the largest online small business lender in the U.S. Since 2007, we’ve issued over $12 billion in loans for over 100,000 small businesses in more than 700 industries throughout the country. We do important work - with our customers, and each other, at the heart of everything we do. Together, we make it happen.

Buffalo/Niagara, New York Area

Regional organizational leader responsible for managing operations, business development, project management, and support staff of 30 team members both exempt and non-exempt. ♦ Managed portfolio of $1B in outstanding loans, accurately projecting losses and delinquency, facilitating weekly staff meetings, contract negotiations, hiring, vendor prospecting, and ad hoc projects.♦ Created succession plan and learning guide for supervisors & managers. Trained all managers in Northeast market. Mentored 25+ supervisors leading to 15+ promotions. Recognized as Manager of the year. ♦ Increased productivity by eliminating unnecessary procedures, empowering team members, providing regular and ongoing feedback, strengthening training, and repositioning workforce to utilize their strengths.♦ Exceeded key performance metrics by building a high-performance culture, promoting an environment that supports diversity, properly hiring and onboarding, setting clear expectations, identifying areas of opportunity and working with individual team members on improvements. ♦ Drove initiatives and improved processes by collaborating with peers and business partners to problem solve at the account level, as well as, to identify and improve efficiencies across functional responsibilities.♦ Spearheaded redesign of collector, specialist, and supervisor monthly reviews resulting in standardized expectations and streamlined processes across the country.♦ Built concrete network across the organization that included executive management, business partners, peers, direct reports, and team members from various lines of business fostering collaboration and simplifying processes. ♦ Reduced risk by putting proper and sustainable controls in place ensuring all activities were compliant with corporate policy and state and federal regulations resulting in 90+% scores on all internal and external audits.

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