Jing Chen Email & Phone Number

• Acted as go-to source for business data insights.
• Orchestrated the successful roll-out of CRM Analytics as the main content builder and user educator. Continues driving its adoption.
• Worked with users across the business to build data tools managing daily operations, driving actions, and assessing performance. Maintains 40+ automated reports and 40+ actively used dashboards.
• Identified, designed and quality-controlled system enhancements that cut costs.
• Architected data jobs to improve operational efficiency in areas such as pricing actions, forecast/account changes.

Hyannis, MA

• Developed and automated reports/dashboards/KPIs both in Salesforce and using other tools such as R.
• Applied Time Series Modeling to forecast customer call volume.
• Analyzed customer satisfaction surveys and identified key satisfaction factors using Logistic Regression.

Office Of Legal Affairs, United Nations Secretariat, New York

• Coordinated the Office of Legal Affairs’ activities in recruitment, training and performance appraisal.
• Developed a job classification database which shortened the time to locate and prepare job classifications.
• Ensured the integrity of the Office’s Human Resource data by identifying and reconciling any discrepancies.

Office Of Human Resources And Management, United Nations Secretariat, New York

• Successfully organized eight recruitment exams in Statistics, Political Affairs, Economics and Chinese.
• Performed statistical tests to assess the fairness of exam marking and training effectiveness.

Political Science Department

Assisted the department administrator with accounts and personnel work.

Political Science Department

Assisted statistical research for the project “Comparing Social Welfare Systems in East Asia, Latin American and Eastern Europe”.

Political Science Department

Assisted teaching for International Relations course.

Doctor Of Philosophy (Ph.D.), Political Science And Government, Gpa 3.9

Activities and Societies: American Political Science Association, 2006 to 2010; Rutgers Chinese Students and Scholars Association Board.

Master'S Degree, Statistics, Gpa 3.9

Theory of Probablility, Theory of Statistical Inference, Basic Applied Statistics, Research Design, Regression, Multivariate Techniques.

Bachelor'S Degree, International Relations And Affairs; Economics