James Ingerson Email & Phone Number

Bluefield, West Virginia, United States

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Longmont Co

Invited to join the top-notch security team of this worldwide provider of diversified technology, media and financialservices to ensure continuous support of cyber security initiatives. Provides field support of mission critical CyberSecurity installations, troubleshoots high profile issues and serves as a major resource in the development of ActiveDirectory solutions for the new SecurityST product.Played key role in the increase in client confidence in cyber security products through exceptional supportof implementation and by maintaining a 100% success rate in resolution of field issues.Single-handedly reversed possible loss of historical SCADA data by resolving critical issues following testupdates which caused widespread system failures.Provided essential engineering support on a multi-million dollar HMI SCADA solutions for new productroll-out of cyber security solutions. Investigated and resolved changes made to the core load which causes serious issues with turbineoperability and functionality.Built Factory Acceptance plans for testing of security implementation on nuclear power plans to ensureconformance to client specification and NEI-809 standards for nuclear cyber security.

Created Ingerson-Tech to provide support/consulting to local area businesses that require large scale network up-time and security without the expense of a full time networking staff. Ingerson-Tech was hired locally to provide global security upgrades and technical expertise for power plants on a multi-continental security initiative. Instrumental in the design of a retro-fit process for servicing field upgrades on HMIs (Human Machine Interfaces) and implementing security packages to SCADA (Supervisory Control and Data Acquisition) systems, while maintaining plant operability, including support for multiple platforms and operating systems. Provided detailed reports and action items as required during the field upgrades pertaining to hardware and software issues. Constructed a security upgrade processes and procedures to be used for field upgrades of HMI systems during online and offline operations.* Installed network infrastructure in processing labs providing security/process management cameras and remote site viewing. * Provided pre installation/post installation support for implementation of cyber security package.* Deployed onsite domestic and international for computer security upgrades of power plants providing resolution to any issues and while easing customer concerns and avoiding any downtime.Designed an Active Directory HMI solution providing allowing for better user management and desktop policies meeting FERC/NERC requirements.* Documented and reported all issues and action items for resolution as they became apparent during field implementation. * Implemented Network and Active Directory infrastructures for various local businesses providing support and service calls.* Tasked with providing a patch management solution replacement for new clients and the retrofit market providing support for air gapped clients as well as connected secure networks.Volunteered time to local private school providing network build design and support.

Recruited by this industrial workstation and server builder and maintainer with one hundred employees to create factory load installations for production staff and to develop recovery solutions for field failures. Configured systems to detailed customer requirements documenting reinstallation procedures to aid end-users. Researched lowest-cost licensing strategies and alternative software solutions. Migrated from DOS-based image ghosting to modular Windows PE installations that saved roughly 16 hours engineering time per installation revision and $35 per unit while enabling on the fly, auto-detection of underlying hardware.Saved ten minutes per machine during production by developing VB scripts to activate systems.Simplified the pre-load process by integrating interactive HTA pages into the system imaging process.Introduced error control to the installation process that decreased oversight needs and increased quality.Enhanced client satisfaction by gathering comprehensive needs and system specifications for field systems.Initiated a move from disc-based to network-based installations, saving significant installation costs.Technical lead developing an audit/security/patch deployment utility to meet federal energy regulatory committee requirements.

Hired on to administrate a 900-computer network with more than 1,000 users at five sites by this supplier of slip rings used in medical research and aerospace industries. Set up all computers for engineering usage. Administered the companywide domain. Deployed applications, fax software, printers, scanners and desktops. Managed software and hardware configurations and licensing. Utilized network technologies including Active Directory and SMS.Recommended software purchases and equipment upgrades that simplified companywide software installations and increased the size of the user pool for licensed software while saving costs.Automated administrative tasks using automated VB scripts and batch files and increased network security by removing excess user privileges and dormant accounts and by writing help desk support procedures.Collaborated with the office manager to decrease the cost of software licensing and ensure compliance.Executed a hands-free upgrade to Ideas 10nx from version 7.0 with zero losses of engineering time or data.

Joined the faculty at this multi-site college offering two and four-year degrees in systems engineering, electronics, computer security and nursing. Instructed up to 40 students daily in Windows 2000 Professional, Server, Active Directory Server Administration. Built quality curricula that prepared students for certification tests. Captured the attention of students with exciting lessons on the IT industry from a unique perspective.Cultivated a productive learning environment that left students with advanced IT knowledge for their level.

Hired immediately after graduation due to demonstrated teaching excellence by this two-year college with 800 students and 33 faculty members. Tasked with additional responsibility of developing and maintaining a school network of more than 200 workstations. Planned and implemented network migrations to Windows 2000. Instructed classes on A+, Net+, Windows 2000 Professional and Server and in infrastructure administration. Collaborated with the college director to schedule classes and manage enrollment each semester.Connected instantly to students, earning teacher of the month three times and teacher of the year in 2001.Surpassed expectations by turning out students more capable of attaining industry standard certifications than their peers under the tutelage of four other IT instructors.Instructed students in Net+, Windows 2000 Professional and Windows Directory Server administration.