Jinhee Bae Email & Phone Number

United States

Remote

Seoul, South Korea

*Managed a cross-functional team of 3 direct reports and 7 dotted-line indirect reports.*Created a digital transformation strategy with all the major stakeholders -- General Insurance business unit, IT, and Customer Experience Team.*Overhauled the UI, introduced new workflow processes and re-engineered system back-end.*Reduced 99% of non-system requests (phone, messenger, email) from agents to underwriters.*Reduced 8 FTEs and offloaded repetitive non-Underwriter tasks to an Operations team by facilitating department heads to evaluate as-is organization, workflow processes and tasks of the Underwriters.*Increased number of change requests by 900% and shortened implementation turnaround time by 400% adding immediate value to the business. *Enabled the adoption of new technologies and process changes by encouraging leadership alignment, understanding organizational impact, and influencing key drivers of adoption.*Part of the executive leadership team that defined KPIs and the process for measuring KPIs that was tied to compensation driving a cultural change of accountability, ownership of underwriting decisions, compliance violations, and claims ratio.*Drove and managed new product initiatives that resulted in being selected by fintech firms as the insurance provider of choice.

Gangnam-Gu, Seoul, Korea

*Project managed two company-wide MCGs (Mission Critical Goals) on related Customer Experience and Employee Experience projects and reported to highest executive level steering committees. *Led database migration project with 48 separate application teams and over 100 databases.*Initiated projects from conception to execution, implementing best of class PM standards that included executive-level reporting, roadmap creation, feedback loop processes, issue reporting and resolution, and change management.*Defined roles and processes of the cross-functional project team, planned program-level activities, and determined cross-team dependencies to ensure an organized and efficient execution of deliverables.*Led the vendor selection process from market leader identification, scorecard creation, RFP creation and distribution, evaluation, and selection.*Authored change management strategy and playbook and stakeholder engagment model.

Yongsan-Gu, Seoul, Korea

Managed Communications/Web and Social Media that fostered and maintained communication channels between parents, teachers, and administration. Also managed and oversaw fundraising events.

Greater New York City Area, London

*Reduced costs by 7 million dollars, by reducing duplication, improving cross-departmental collaboration, and providing a consolidated image to our clients.*Created Communities of Practices gathering product knowledge experts from various fields and technologies within the firm to create community, knowledge sharing, and a centralized body of expertise.

Greater New York City Area

*Managed an organization with 8 direct and 165 indirect reports, including developers, project managers, and senior managers in over 4 countries, New York/New Jersey, London, Bangalore, and Moscow that were responsible for all client-facing technology for Prime Brokerage and Securities Lending business units*Worked with Managing Director (or CEO) level clients to determine software strategy to meet business objectives.

Greater New York City Area

Managed a department of 5 direct and 30 indirect developers and support engineers in Moscow and NY collectively responsible for all technology for the NY Program Trading desk, DMA (Direct Market Access), and auto-trading strategies desks.

London, United Kingdom

*Managed a department with 4 direct and 12 indirect reports in London, Moscow, and Newcastle to oversee day-to-day operations and all technology needs of the London Program Trading desk, including direct broker connectivity with multiple European exchanges.*Quadrupled order throughput to 12 European exchanges winning multi-million dollar clients.

London, England, United Kingdom

Bridge between developers and users for new CRM solutions for multiple business units.

College Of Arts And Science B.A., Double Major In History And Politics, 1995, History And Politics

Education record