Jitender Kumar Email & Phone Number

• Multi-faceted professional with over 20+ years in Banking / Financial Services industry and cross-geo experience across IT Services, Transformation and scaling existing business as per client’s functional or technology roadmap. • Currently playing the role of Head of delivery for multiple large banking accounts in US.• Heading the team that has proven track record of achieving revenue target >108% and ~6% YOY profitability improvement using various levers• Track record of achieving the Customer Satisfaction Rating of #1 across customers, with significant growth• Partnering with customer executives in their digital transformation journey• Expertise in the space of Delivery Management and Program Management for development, Maintenance and mission critical 24/7 production support engagement (global)• Managed strategic delivery programs and initiatives comprising re-engineering of business service processes, support and enterprise applications; evolved delivery process and influenced support issues• An effective leader with capabilities in motivating teams and developing the technical, domain, interpersonal and leadership skills of the team via “People Development Plan”• Managed large engagements to achieve the program objectives and business benefits• Led programs within cost & time norms and agreed quality benchmarks; participating in account/program/ project review meetings for evaluating project progress and implementation• Proven competency in suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence• Headed teams in mapping client/ business objectives/ requirements & translating the requirements into functional, technical & domain specifications; provided custom solutions with focus on optimizing resources & providing inputs for cost-effective execution of projects• Experience in working on domains like Registry system, Fund Management, Banking (Consumer & Commercial) and Cards & Payments• Expertise in executing output/outcome-based delivery; managed services and FMC projects/ programs • Experience in building & nurtured large teams across geo’s.

Listed skills include Technology, Services, Information Technology, and Program Manager.

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  Kurukshetra University

  Computer Science