Technical Assistance Manager
Current- Product planning and development (APQP/PPAP).- Technically validate the Conversion & Accessories projects.- Develop new solutions and proof of concepts.- New product development.- Develop & manage vendors.- Reviewing and Testing Prototype vehicles and suggesting enhancements.- Special Vehicle Development and testing prior to launch. - Providing and arranging training on the product fitment and testing.- Improved product quality and secured customer satisfaction by conducting quality audits, 100% QC on the first batch of production/conversion of vehicles for newly launched, for example Toyota LC300, Hilux, Crown, Urban cruiser, Jeep - Wrangler and others- Increased product quality visibility to management by preparing bi-weekly reports on the overall model quality status, identifying top technical concerns per model till first 3 months.- Accelerated countermeasure actions and reduced customer complaints by issuing countermeasure action requests to production sources with detailed technical evaluations, market impact.- Enhanced customer satisfaction and reduced warranty costs by closely working with the quality connection survey team to tackle customer concerns reported via quick countermeasure. - Optimized operational efficiency and reduced costs of unwanted expenses and proposing special tools and equipment, resulting increase in productivity.