Jitendra Singh Email & Phone Number

Adelaide, South Australia, Australia

• Telco Specialist providing Customer Service to Origin Energy Broadband Customers as Service provider on behalf of Superloop. • Empathic to Customer queries in relation to billing, technical support, installation and generic technology• Deliver superior level of Customer interaction by communicating, prioritizing and actionable queries ensuring they are addressed in a timely manner• Worked on diverse internal CRM Systems, Salesforce, Genesys to provide solution for Customers… Show more • Telco Specialist providing Customer Service to Origin Energy Broadband Customers as Service provider on behalf of Superloop. • Empathic to Customer queries in relation to billing, technical support, installation and generic technology• Deliver superior level of Customer interaction by communicating, prioritizing and actionable queries ensuring they are addressed in a timely manner• Worked on diverse internal CRM Systems, Salesforce, Genesys to provide solution for Customers regarding technical requests• Raise faults & Tech visit requests on NBN & Opticomm wholesaler portal for New and Existing Service resolution.• Work as an active Team Member supporting and sharing insights on trivial issues• Deliver excellent customer experience by demonstrating high levels of technical knowledge & positive interaction. Show less

Mumbai Area, India

★ Serving as customer liaison, ensuring all customer issues were quickly resolved to increase customer satisfaction.★ I have gained appreciation from various stakeholders for my exemplary dedication in the work➤ KEY ACCOMPLISHMENTS• Piloted Technical Engineering Group with strong Operational focus, In-depth Technical knowledge, Innovative ability to take positive risks and challenging the status quo providing High Quality Operation Management• Successfully… Show more ★ Serving as customer liaison, ensuring all customer issues were quickly resolved to increase customer satisfaction.★ I have gained appreciation from various stakeholders for my exemplary dedication in the work➤ KEY ACCOMPLISHMENTS• Piloted Technical Engineering Group with strong Operational focus, In-depth Technical knowledge, Innovative ability to take positive risks and challenging the status quo providing High Quality Operation Management• Successfully Amalgamated with Cross Function Teams in cracking 1st Optical LH products business (~$15M) in Yr. 2022• Meticulously revamped Technology Knowledge transition of Workforce from MPLS TP to IP L3 achieving revenue target worth ~$70M in Yr. 2021-22• Highly Adroit in steering pilot MPLS TP Packet products crossing revenue of ~$140M for Major Tier-1 Operators in Yr. 2015-19• Robust Experience in coordinating with Global & Regional cross-functional teams to ensure large scale revenue & profitability• Shepherd the team that resulted in Deployment and Integration of IP L3 products under IP Management systems for Vodafone-Idea across different Geographical Regions working with Cross functional teams i.e., Pre-Sales/ TAC/ RnD / PLM Teams• Adeptly generated huge Profit margin (>50%) for Managed NOC Support Service (50+ Resources) through meticulous resource planning, outsourcing from vendor partners and imparted technical trainings enabling seamless Manpower delivery for Airtel• Spearheading the Crucial SW Upgrade Task force for Customers across India & SAARC➤ Specialties: Relationship Management | People Management | Vendor Management | Stakeholder Management | Process Improvements | Operations Excellence Show less

Mumbai Area, India

★ Successful at training and mentoring employees to promote culture of collaboration and continuous improvements.★ Skilled in creating an operating environment that assures consistently high performance. ➤ KEY ACCOMPLISHMENTS• Meticulous in customer escalations & deliverables by interacting with internal TAC teams and R&D to get priority support on Critical issues.• Inculcated the importance of accountability among employees, enhanced them right from… Show more ★ Successful at training and mentoring employees to promote culture of collaboration and continuous improvements.★ Skilled in creating an operating environment that assures consistently high performance. ➤ KEY ACCOMPLISHMENTS• Meticulous in customer escalations & deliverables by interacting with internal TAC teams and R&D to get priority support on Critical issues.• Inculcated the importance of accountability among employees, enhanced them right from recruitment & boarding, giving performance & progress reviews helping them grow within the organization.• Managed Operational KPIs & SLA with customers and foster healthy CRM & worked closely with other stakeholders of the company (Pre-Sales, Sales, Logistics, Project Managers).• Developed the best technical solution & strategies by guiding an excellent team of talented engineers and Product teams.• Ensured that key milestones are met on the successful deliveries of various project timelines maintaining mandatorily the highest quality.• Eminently monitored the Department Resource requirements, Expense control & budgets, periodic reports on Department achievements & reporting it to the HQ yearly.• Established diversified best practices for Network Operations, Support, solutions development and encouraged their adoption with the team & organization.➤ Specialties: Customer Service | Budget | Employee Management | Revenue Growth |Logistics | Team Management | Show less

New Delhi Area, India

Handling team strength of 20+ across North & East Regions of India for Field Engineering Dept. Responsible for Building teams technical skill set & growth of team members to meet high levels of Customer expectations. Handled parallel responsiblity of Implementing/supporting Application Upgrades across India with support of expertised Technical team.

Mumbai Area, India

Handled all the assignments of new projects implementation across Maharashtra, Involved in all Field related activities of NMS/Products support & services. Later performed all types of Major EMS/NMS Application as well Embedded Upgrades across India as per requirements to new Versions.

Involved in Network implementation activities related to UTStarcom Access Product profile, Installation of same & troubleshooting at L1 on Field.