Jonathan Peck Email & Phone Number

Worked closely with the UX team to implement user-centered design principles in all product development phases.Facilitated communication between UX Designers, UI Developers, UX Researchers, and Product Owners/ stakeholders.Coached team on how to get the most out of self-organization and cross functionality.Managed and optimized workflow, reducing cycle time and improving throughput.Visualized work, workflow, and work policies to increase transparency in the organization.Actively identified and eliminated bottlenecks and impediments affecting flow.In a unique arrangement, co-lead multiple Kanban teams in parallel with another Scrum Master, effectively handling a broad range of projects and increasing overall productivity.Proactively shared insights and feedback with co-Scrum Master, resulting in innovative solutions to workflow and improved team dynamics.Facilitated effective cross-team communication, enabling shared learning and enhancing overall team performance.Utilized this experience to foster a culture of collaboration, mutual respect, and continuous learning within the team. Successfully completed projects ahead of schedule with improved quality, demonstrating the effectiveness of the dual Scrum Master approach. Leadership and Volunteer Experience Communication Specialist, Veterans United TMRGActively participated in the Veterans United Team member resource group, using my communication skills to bridge gaps and foster a supportive community.Facilitated effective communication among group members, ensuring everyone was informed, engaged, and felt heard.Organized and led meetings, crafted newsletter, and maintained open channels for feedback and discussion.Utilized my leadership skills to promote the group's goals and values within the larger organization.

Detroit, Michigan, United States

Utilized Docusaurus daily using React Redux and Typescript.UX/UI experience with static sites, redesigning UI and digital accessibility. Utilized Figma for creating a wireframe for redesign of static sites.Responsible for building and maintaining static websites that houses supporting information for Engineers from hire to retire. Responsible for facilitating communication between third party vendors and integration with company tools.

Remote

Explored new concepts and tools through virtual lectures and discussions.Hands-on development of real-world projects.Worked on independent, pair, and group programming labs.Learned Soft Skills to help me with career success.Learned how to work on real-world projects and teams.Learned the basics of C#, HTML, SCSS/SASS, Angular.

Detroit, Michigan, United States

Manages the deployment of new systems, policies, and procedures to the Executive team members, including documentation of new and existing processes and ensuring constant accuracy and relevanceOwnership and management of all technology currently used by the Executive team members, understand how it’s being utilized and proactively address possible technology challenges that may arise in day-to-day activities of Executive incidents, tasks, problems, moves and changes to ensure successful resolutionRespond quickly to technology outages affecting the Executive team members and Executive Assistant(s) to restore service as quickly as possible, on a 24/7 basis as neededTravel to Executives’ homes to provide system, network and hardware firewall supportWork with Senior Executives, Executive Assistants, and Desktop Support to develop a support plan and technology roadmap for executive technology needs, including, but not limited to, travel and other offsite engagementsProvide feedback based on Executive team members input and usage; develop ideas for new and improved solutions based on needs and emerging technology. In conjunction with Desktop Support, establish and monitor metrics on service delivery and customer satisfaction Support Windows 7, 8, 10 and Mac operating systemsProvide on-site support of Internal ClientsWork with Engineers to provide support to all end user needs.

Support Windows 7, 8 and Mac operating systemsLevel 2 client operating and standard application support for all team members Provide hardware/software support, PC deployments, Imaging, Migrations, Installs-moves-adds-changes-upgradesResolves helpdesk tickets escalated from Level 1 with minimal direction.Provide on-site support of Internal ClientsEngages necessary support resources, both internal and external to understand and correct cause of the problemProvide support for peripheral equipment, hardware delivery, setup and maintenanceManaged user accounts in active directoryWorked with dell for warranty work with computers and peripherals

Diagnosed, Troubleshoot, and resolved hardware, software, or other network and system problems. Replaced defective components when necessaryProvided basic leadership skills and managed 4-5 people Drafted associated technical documentations for program reference and maintenance purposesLead technician for upgrading computer operating systems for over 200 computers from Windows Vista to Windows 7 Information Management Officer/Organization Unit Administrator (Bamberg Germany

Diagnosed, Troubleshoot, and resolved hardware, software, or other network and system problems. Replaced defective components when necessary. Installs, operates, and performs unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices

Computer Software Engineering, Bootcamp Full Stack C# . Net

Grand Circus Bootcamp (Rocket Mortgage) Full Stack C# . Net Explored new concepts and tools through virtual lectures and discussions..

Visual Communications And Multimedia

Bachelors, Computer Science

FT Benning, Advance individual Training; Computer system concepts, planning, designing, and testing computer systems