Jj Sanchez Email and Phone Number

Supervisor with proven expertise in all areas of travel operations including, analysis and problem resolution. 6-Sigma Greenbelt Certified for customer driven cost-effective, efficient solutions and outcomes.

Sales and service of Carnival Cruise vacations to travel agency partners

Provided ongoing training and education services to meet the training needs of Southern Nevada’s workforce and employers.Assessment, design and development of short-term and customized training to meet the pre and post hire needs of the Service Sector exceeding budget goals by 20%.Ongoing design and process management of “One-Stop” concept integrating pre-hire assessment, skills-based training, recruitment and job placement for Nevada Welfare and Job Connect increasing enrollments and job placements by 80%. Creation of employee educational needs survey resulting in identification, development, and implementation of over 160 training courses for development of a learning management system (LMS). Design, execution and oversight of the CSN Customer Satisfaction Survey Pilot measuring the client experience.

Development and production of weekly call center working schedules for 450+ customer service team members balancing bilingual staffing, training, planned and unplanned absenteeism. Quality assurance screening and review of collection representative calls to comply with collection process best practices.Planning, coordination and facilitation of call center calibration sessions to meet quarterly goals. Leadership of the Customer Service Satisfaction Committee.Championed Ford’s Community Relations Committee, coordinating Bring your Child to Work Day activities and corporate sponsorship of JDRF Walk for America.Identified and brokered vendor relationships with a focus on cost savings and community recognition.6-Sigma Certified Greenbelt Champion coordinating and participating in cross-funtional continuous improvement processes.

Originated & coordinated prime & sub-prime purchasing programs for Ford Motor Credit Branches identifying specific buyer characteristics.Coordinated dealer invoice messaging program & library for marketing of dealer messages & promotions to Ford Motor Credit customers.Designed & developed internal training programs, presentations, & collateral materials for Dealer Account Managers at the North American International Auto Show, SEMA and NADA Conferences.Organized company-wide participation and design of float in Colorado Springs annual Festival of Lights Holiday Parade.Coordinated annual Ford Credit Dealer and Sales Account Managers Golf Tournament.

Forecasted & managed Ford Motor Credit sales & pool car fleets, including ordering, production scheduling, & delivery for 225 Ford Motor Credit Branches nationally.Streamlined corporate SOP’s & ordering processes for Ford Motor Credit sales & pool car fleets resulting in savings of $150,000 annually.Created monthly e-mail newsletter of timely corporate communication to all branches.Planned & administered Ford Motor Credit annual United Way Giving Campaign raising over $400,000 in pledges in 1998.

Originated internal department processes responsible for consolidating meeting planning services for Ford Motor Co.Authored a central meetings database recording all meeting events, statistics, & costs.Brokered relationships with key vendors in order to secure volume discounts with hotels, AV, food & beverage averaging savings of 20% or more.Planned & executed over 600 corporate meetings, seminars, & events for Ford Motor Co including the Global Brand Management event for 1800 attendees.Presented overall meeting planning process & post function analysis to customers.

Nonprofit, nongovernmental organization for the advancement of quality teaching standards through teacher certification.Forecasted & managed annual $1 million travel & meetings budget.Coordinated 72 task force & three (3) annual board meetings for 100 board members & officers throughout the United States.

Corporate travel planning