John Bennett Email & Phone Number

London, Gb

London, United Kingdom

As a leader in strategy and roadmap development, my team specialises in delivering complex, configured business solutions that drive operational success for our international clients. We develop detailed project requirements, functional specifications, and technical designs, managing environment builds, integrations, and ongoing support to maximise client outcomes.We are experts across a wide array of Project, Portfolio, and Programme Controls applications, including Contruent (ARES) PRISM G2, EcoSys, Safran, Deltek PPM (Cobra, PM Compass, Open Plan, Acumen), InEight, Oracle Primavera P6 EPPM, OPC, Aconex, Unifier, Risk Analysis, and Analytics (BI) solutions. These applications are deployed through various models, including on-site, cloud services via AWS, Azure, LoadSpring, Oracle (OCI), and hybrid models.I lead successful pre-sales, sales, implementations, upgrades, and integrations with core systems like SAP, Oracle E-Business Suite (EBS), PowerBI, Tableau, QlikView, OBIEE, BI Publisher, SharePoint, and Geospatial Information Systems (GIS) such as Esri. My approach emphasizes a consultative, client-centred focus to ensure that each solution is tailored to organisational needs for maximum ROI, far beyond simply selling licenses.Recent projects Include:► UK Defence: Implementation of Primavera (EPPM/P6, Unifier, Gateway, Analytics)► Cloud Migrations: Support and guidance for Oracle, Azure, and LoadSpring► Rail: PRISM G2 and PRISM Estimating implementations and ongoing support► Defence: Deltek Cobra EVM implementations for Earned Value Management► Water: Project Controls Architecture and Roadmap development► Pharmaceutical: Discovery and architecture of a future-state project control system► Standardised BI Dashboards: Planning platform for Primavera P6 and AnalyticsThis role allows me to work with diverse industries, bridging technical expertise with strategic insight to help organisations realise the full potential of their technology investments.

Great Ashby, Stevenage, Uk

Offering a parent's perspective and sharing my experiences to actively support and enhance the school's operations and community initiatives.

Oxford, United Kingdom

Sector: Construction and EngineeringDesigned and delivered complex business solutions by developing project requirements, functional specifications, and detailed designs to meet client needs. Served as a domain expert for all Primavera P6 applications, providing specialised knowledge and guidance.Led successful pre-sales efforts and managed end-to-end implementations, ensuring project success and aligning solutions with business objectives.

London, United Kingdom

Sector: Oil and GasLed the successful introduction and integration of a centralised global implementation of Primavera P6, transforming project management practices across the organisation. Key activities included:► Requirements Gathering: Collaborated with stakeholders to define project needs and objectives.► Environment Preparation: Established a robust environment for seamless deployment.► Performance and Functional Testing: Ensured optimal system functionality and efficiency.► Data Migration: Oversaw accurate and secure data transfer processes.► User Training: Delivered comprehensive training to facilitate user adoption.► Advice and Guidance: Provided expert insights and ongoing support.► Technical and Support Documentation: Developed thorough documentation for long-term usability and support.This project significantly enhanced project controls and streamlined operations on a global scale.

London, United Kingdom

Sector: Transportation, Construction, and EngineeringIn 2009, after successfully stabilising the Primavera P6 environment, I was invited to develop a new role to replicate this success across a broader portfolio of critical applications. I established and led a high-performing team of 10, dedicated to IT Service Management (ITSM) and ITIL v3-aligned processes, focusing on Availability, Capacity, IT Service Continuity (Disaster Recovery), and Configuration Management for all IT services.Key responsibilities and achievements included:► Policy and Procedure Development: Created and managed policies to ensure efficient, cost-effective Infrastructure Support and Operations Management.► Availability, Capacity, and Service Continuity Strategy: Formulated a robust strategy for sustained service delivery aligned with business expectations.► Continuous Service Improvement: Maintained industry best practices (ITIL v3), developed tools, and implemented techniques to drive continuous improvement across all services.► SLA/OLA Management: Delivered services within agreed SLA/OLA contracts, recommending enhancements where valuable.► Stakeholder Engagement: Collaborated with business system owners to optimise maintenance windows, ensuring service availability when required.► Risk Analysis: Identified single points of failure in the service architecture and explored opportunities for resilience and improvement.► Performance and Reporting: Provided regular performance reports, assessed team objectives, and maintained continuous improvement plans.► Team Leadership: Led and developed a cohesive team, managed individual objectives, and supported professional growth through personal development and performance reviews.► Budget Management: Oversaw cost centre management, ensuring financial alignment with organisational budgets.This role allowed me to build a team-driven culture focused on service excellence, operational resilience, and continuous improvement.

London, United Kingdom

Sector: Transportation, Construction, and EngineeringAs the technical lead for Primavera P6 at Network Rail, I drove the delivery of advanced solutions to meet evolving business objectives. I initially implemented Primavera on version 3.5 and successfully managed system upgrades through versions 4.0 and 5.0, culminating in a new implementation on version 6.1. Leveraging and enhancing Primavera's capabilities, I integrated it with critical systems, including Oracle E-Business Suite, Active Risk Manager, Pertmaster (Primavera Risk Analysis), and various bespoke internal tools.Under my leadership, the Primavera system scaled to support over 400 planners and schedulers managing 20,000 active projects, contributing to £30B in railway project investments and improvements.Key responsibilities and achievements included:► Lead Technical Expert: Provided strategic direction and expertise for Primavera-related solutions across multiple support teams.► Solution Design and Integration: Translated business requirements into solution designs that aligned with strategic goals and customer expectations, ensuring compatibility with Network Rail’s technology platforms and data architecture.► Training and Mentorship: Trained and supported junior and new support team members, fostering team growth and knowledge sharing.► Strategic Support: Delivered technical expertise to support long-term solutions aligned with organisational objectives.► Vendor and Third-Party Collaboration: Directed external resources to resolve complex design issues and develop robust solutions.► Requirements Analysis and Specification: Defined information flows, processes, and data structures to meet business needs, producing clear, standards-compliant requirements specifications.I was honoured to be nominated for Network Rail’s You Make the Difference Award, recognising my “Can Do/Will Do” attitude, and was selected as one of the top 200 contributors among 24,000 employees.

London, United Kingdom

Sector: Transportation, Construction, and EngineeringDelivered IT Service Management (ITSM) and expert guidance across numerous successful projects through ITIL v3-aligned Service Transition processes, ensuring smooth implementation and optimal performance. Key areas of focus included:► Change Management: Oversaw and managed change processes to minimise risk and ensure seamless transitions.► Configuration Management: Maintained accurate and comprehensive configuration records to support system stability.► Release Management: Planned and executed software and hardware releases, optimising deployment and reducing downtime.► Early Life Support / Warranty Support: Provided dedicated support post-deployment, ensuring successful adoption and addressing early-stage issues.My role focused on creating stability and continuity, enabling projects to meet and exceed service expectations through structured, ITIL-based practices.

London, United Kingdom

Sector: TelecommunicationsServed as the end-to-end Technical Specialist and Project Manager for several mission-critical systems, ensuring seamless performance and robust support for customer service operations, including:► Excalibur: Managed the billing, accounting, and phone security application supporting over 5,000 call centre operators via 160 Citrix servers, optimising reliability and security.► Merlin: Led the high-availability infrastructure for the customer call centre interface, which provided scripting, information storage, alerting, and feedback functions essential for efficient customer support.► Internet Services: Oversaw customer-facing web infrastructure for www.one2one.co.uk, delivering high availability and responsive service for thousands of users.In this role, I ensured each system met stringent performance, availability, and security standards, supporting uninterrupted service for call centres and enhancing customer satisfaction.

Stevenage, United Kingdom

Sector: IT ServicesAs a founding member of a new 24x7 support team, I provided expert third-level support to both global external and internal customers. Key contributions included:► Technical Leadership: Acted as the team’s technical lead, delivering guidance and training to team members, fostering a culture of knowledge sharing and continuous improvement.► Windows / Exchange Server Support: Supported a large-scale Windows and Exchange Server environment for over 50,000 international users, ensuring high availability, stability, and responsiveness to meet diverse user needs.My role was pivotal in establishing a robust support function that ensured seamless operations and elevated service quality on a global scale.

London, United Kingdom

Sector: IT Services within Financial ServicesI was employed by ICL to provide desktop and server support to General Electric Capital and Global Consumer Finance teams in London.► Windows and Microsoft Exchange Server support and desktop support of most Microsoft applications.► Responsible for data backup and restore for two sites.► Kept documentation up-to-date.► Travelled across many customer sites to cover for staff shortages.

Stevenage, United Kingdom

Sector: IT Services with Financial ServicesManaged incident resolution through first-line support, focusing on efficient diagnosis and problem-solving. Key responsibilities included:► Incident Management: Handled incoming calls, diagnosing issues and providing effective solutions to ensure quick resolution.► Support Routing: Ensured proper escalation of unresolved incidents by routing calls through the appropriate support mechanisms.► Collaboration with Client Helpdesk: Liaised with the client’s helpdesk to facilitate smooth handovers and maintain high service standards.My role was essential in delivering exceptional customer service and ensuring seamless communication between internal teams and client support structures.

Education record

Level 1, Coaching In Football

Also qualified in FA Psychology for Soccer Level 1 I gained transferrable skills from coaching within sports that I could apply.