James Crowe Email & Phone Number

Tulsa, Oklahoma, United States

• Deployed and launched Workfront Implementations for companies spanning different industries and departments.
• Achieved Adobe Expert Certification in Workfront and Adobe Project Manager Workfront Certification.
• Engagements focusing on Optimization, Processes, Integrations, and Customer Success

• Deployed and launched Workfront Implementations for companies spanning different industries and departments.
• Optimized numerous Workfront instances for clients through a Review and Refine initiative.
• Achieved Adobe Expert Certification in Workfront and Adobe Project Manager Workfront Certification.
• Engagements focusing on Optimization, Processes, Integrations, and Customer Success

Remote

Remote

• Deployment CS Consultant | Workfront & Wrike
• Certified Consultant and System Administrator for SaaS applications, Workfront and Wrike
• Deployed and Launched SaaS software for multiple companies spanning different industries and departments
• Engagements focusing on Optimization, Processes, Integrations, and Customer SuccessPartner Manager | Workfront
• Work in pre-sales stage to demonstrate value of Workfront and identify needs of potential customers
• Manage sales pipeline and leads in Salesforce

Tulsa, Oklahoma

• Perform duties as Team Lead for multiple Implementation Analysts. Team Lead acts as principal Implementation liaison to management for any and all decisions and expert knowledge via Implementation.
• Sole system administrator of project management software, Workfront. Developer of current implementation project plans.
• Represent all Implementation in department decisions, communications, and executions of special projects, product releases, and launch features while maintaining client workload of high priority clients.
• Lead monthly department meeting and host multiple cross-departmental standing meetings to keep communication at top of mind for all types of process improvements.
• Attend Product Release Team weekly meetings to speak for Implementation department on all new features, design, functionality and roll out of new releases.
• Attend any escalation project meetings with clients. Work with high-risk clients to demonstrate the value of the application.

Tulsa, Oklahoma Area

• Perform duties as Team Lead for multiple Implementation Analysts. Team Lead acts as principal Implementation liaison to management for any and all decisions and expert knowledge via Implementation.
• Sole system administrator of project management software, Workfront. Developer of current implementation project plans.
• Represent all Implementation in department decisions, communications, and executions of special projects, product releases, and launch features while maintaining client workload of high priority clients.
• Lead monthly department meeting and host multiple cross-departmental standing meetings to keep communication at top of mind for all types of process improvements.
• Attend Product Release Team weekly meetings to speak for Implementation department on all new features, design, functionality and roll out of new releases.
• Attend any escalation project meetings with clients. Work with high-risk clients to demonstrate the value of the application.

• Assume role of a Project Manager for certain clients and projects.
• Serve as a senior analyst resource that other analysts, project managers, and other team members will come to with any questions, issues, or advice.
• Assist team lead with responsibilities such as weekly meetings with team members to help organize time and workloads and sit in on management meetings.
• Take on any special management projects out of the normal scope of work as well as present and teach to the department when necessary.

• Communicate directly with hospital and physician billing offices to implement RelayHealth software on client networks.
• Lead analyst for RelayHealth’s 2013 largest and most prestigious client.
• Work with hospital IT departments to install and test software on their networks.
• Utilize multi-tasking skills to balance multiple projects at the same time.

• Worked full time helping claims representatives and insurance agents with computer problems and issues.
• Developed essential multi-tasking skills by taking on numerous responsibilities at a time.
• Acquired invaluable knowledge in computers, computer hardware, troubleshooting, maintenance, customer service, and some insurance applications.

Bachelor Of Science, Management Information Systems

Education record